Pay Smart Carpets レビュー 

2,807
•
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち5の評価

I first heard about Pay Smart Carpets from a friend. After looking them up on Facebook and liking some of their work I decided to send a message on messenger to arrange a home visit, it was super easy... もっと見る

企業が回答しました

5つ星のうち5の評価

I don't usually do reviews BUT this company deserves my time. Chris the fitter has done an amazing job to quality standard that is rare to find these days.Polite,clean,freindly and focused on perfect... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish the service has been smooth sailing - the chap that came to see us initially guided us to best flooring for us and went through all the payment options so clearly. Then Chris who... もっと見る

企業が回答しました

5つ星のうち5の評価

Charlotte was so personable, knowledgeable and professional. She explained the whole process so precisely and everything worked like a dream. Excellent service. I was really happy... もっと見る

企業が回答しました

企業情報

  1. 床材店

当該企業による記述

We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, North East & South Wales.


連絡先

4.8

優良

TrustScore 5段階評価の5

2807件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(2,807)

過去12か月のレビュー数: 1,244件

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5つ星のうち4の評価

Mix up with payments and when called a…

Mix up with payments and when called a month out off fitting to change colour of carpet told too late! Have cancel order and pay 30 quid another sales appointment. For this reason wouldn't recommend to a friend or use again but overall yip does what it says.

2026年9月1日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Jo. We are sorry that your experience wasn't as smooth as we would have hoped. When there are changes to orders we need to resend a sales representative out to the property to help you chose the new product. This is so that there isn't any confusion and we can make sure that the finished product is exactly as our customers want. If you would like to discuss this further you can contact us on customerservices@paysmartcarpets.com and we would be happy to help.

5つ星のうち3の評価

Far to expensive

Far to expensive. Won't be using again.

2026年8月25日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Elizabeth, thank you for your feedback. We try to aim to beat any competitor quotes so it is disappointing to see that you found us too expensive. We can look into this for you if you would like to get in touch on the attached email. Customerservices @paysmartcarpets.com and we can certainly look into this for you.

5つ星のうち5の評価

Highly recommend pay smart carpets

Highly recommend pay smart carpets, from coming to measure rooms to carpet being fitted great communication and quality carpets

2026年9月7日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Karen, thank you for your excellent feedback & recommendation.

5つ星のうち1の評価

Refusal to cancel order & issue refund

I placed an order with Pay Smart Carpets after being highly recommended from a Family member. A few days later, unfortunately we changed our mind in the carpet and there was no other alternative colour we liked so rang and asked for the order to be cancelled. I was told over the phone to put it in writing so i did just that. I got a bit of a rude response implying that money was the issue which was incorrect, i replied and explained that paying for the carpet was not the issue (they were actually hundreds cheaper than what we had been quoted and again asked for my order to be cancelled. I did not receive a response so naively assumed they had cancelled my order. 1st September comes and i receive an email confirming that my first payment of £65 has been taken successfully from my account. At the time of writing, i have rang Pay Smart Carpets 3 times asking for my money back and for written confirmation that my order has been cancelled. Each time i’m told i need to wait for an email from refunds and cancellations and still, no such email has been received. No one can escalate the issue. No one can tell me when i’ll get said email to confirm my refund has been processed. No one can tell me when i’ll get my money back. No one seems willing at all to help me and try and resolve the matter. Absolutely disgusting and so disappointing after being highly recommended from a family member who has used them to carpet nearly their whole house. I’d think very very, very carefully about placing an order with this company.

2026年9月1日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Chelsea, we are sorry to hear that your request to cancel your order wasn't picked up or actioned quickly enough. This was an oversight on our behalf and we are sorry that this happened. It was good to catch you earlier so we could discuss this and confirm that your order will be cancelled with a full refund. Thank you for your understanding.

5つ星のうち5の評価

Good quality and recommendaton…

Excellent custmer service friendly and very helpful really please with my carpet thank you

2026年9月2日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Lisa, thank you for your kind words and great feedback. We are really pleased that you love your new flooring.

5つ星のうち5の評価

Great service

Got my bathroom floor done looks amazing

2026年8月28日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Jade, thank you for your great feedback. It's fab to see that you love your new floor!

5つ星のうち5の評価

The guys were very professional quick

The guys were very professional quick, cleaned all the mess up you would hardly know they where there great workers will definitely be getting more carpets.

2026年9月3日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Lorraine, we really appreciate your review and excellent feedback. We look forward to working with you on your next project!

5つ星のうち5の評価

From my first query to someone coming…

From my first query to someone coming out to measure up (no obligation) I was shown all the different flooring samples. The man measured the rooms I wanted done (friendly and very chatty) then I picked what flooring I wanted. We then found a suitable day they would be fitted. All ran smoothly. The man who fitted them was friendly and professional. I would highly recommend.

2026年8月28日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Kerry, thank you for you excellent feedback. We really appreciate your comments and recommendations.

5つ星のうち5の評価

5 ⭐️ service

This is my fourth time using pay smart carpets always fantastic service and quality flooring . Chris who came to measure up and show me the carpets is always so friendly. Craig and a younger lad did the fitting again so friendly and professional. I recommend pay smart to all my friends and family. 5 ⭐️ service

2026年9月2日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Kerry, thank for your excellent feedback and comments regarding Chris & Craig. We will certainly pass on this feedback to them. Your recommendation is very much appreciated.

5つ星のうち5の評価

Excellent service

Excellent service, very experience fitter. Highly recommended

2026年9月2日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hey Mark, thank you for your excellent feedback and recommendation. We really appreciate it!

5つ星のうち5の評価

Had my carpet yesterday

Had my carpet yesterday. Very happy 😊 my room looks lovely. Carpet fiters were lovely and were very professional.

2026年9月2日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Josephine, we really appreciate your feedback and great score. Glad to see that you love your new flooring too!

5つ星のうち5の評価

Fantastic experience

Fantastic experience they were quick to fit everything it looks amazing very happy with the service.

2026年9月2日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Ross, thank you for your great feedback. It's fab to hear that you love your new flooring!

5つ星のうち5の評価

Very good at laying carpets and vinyl …

Very good at laying carpets and vinyl but not good at cleaning up after themselves leaving there rubbish behind

2026年8月27日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Carolyn. We really appreciate your feedback and 5 star review. Please accept our apologies regarding the rubbish. Our fitting teams should leave this at the property in a neat and tidy way. If you would like to discuss this further please contact the branch and ask for the branch manager who will be happy to discuss.

5つ星のうち5の評価

VINYL FLOORING

The man who came out to the house to show us the samples and explain more about pay smart carpets was very friendly and professional. He took us step by step what would happen which I appreciated. I was kept in the know about what was going on with the flooring and the fitting date. The 3 guys who came to do the floor phoned me and told me a tome frame of when they would be here to fit the floor and when they arrived they were friendly and professional and done a brilliant job.

2026年9月1日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Kathy, thank you for your fantastic review. We love to hear positive stories from our customers.

5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish. Would happily recommend and use again

2026年9月1日
自発的なレビュー
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Helen. Thank you for your great review and recommendation. We are really pleased that you had a positive experience with us.

5つ星のうち5の評価

Fantastic service

Fantastic service. It's the 3rd time I've used paysmart carpets now and I'm still impressed. Easy to book, up front with how it works and costs and fitting went very smoothly. I'd definitely recommend.

2026年8月26日
Pay Smart Carpets ロゴ

Pay Smart Carpets からの回答

Hi Susan, thank you for your repeat custom and your fab review! We really appreciate this and look forward to working with you a 4th time!

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