penderelstrust.org.uk レビュー 77

Avoid Penderels Trust at all costs. They had been dealing with our son’s finances until we were registered as having power of attorney for his financial affairs. We contacted them about closing his account down and after several phone calls and emails we received no contact whatsoever. Had to get a solicitor involved to get anything done. They should not be listed on any approved appointees list in my opinion because they are so incompetent!

My PA is not allowing me to have my login details for my universal credit.
When I've just been online and by law, I'm allowed my universal credit login details.
Why can't I have them? I've also asked for more money, which is my money and I'm not being allowed? Also why should I provide receipts of what I'm buying with my own money? I'm not happy with this service.
You are all useless.
Avoid this company!!

It's been over five months since my late sisters passing & we are still no closer to dealing with her estate & settling her finances so we can move on ..we aquired letters of administration as requested by law but there's no communication with Pendrels thy won't answer the phones or respond to emails the appointees are unresponsive .we have gone back to our solicitors for advice surely this is contempt of court

75 reviews and only 2 are 5 star, the other 73 is all 1 star rating. How are they allowed to still operate. UPDATE: SO PENDERELS RESPONDED 🤔 WHY IS YOUR REVIEWS SO BAD THEN. YOU SHOULDNT BE ALLOWED TO DEAL WITHPEOPLES MONIES AND YOU SHOULD CHECK FIRST BEFORE CONTROLLING PEOPLES MONEY. EVERYONE WHO LEFT A VAD REVIEW CANT ALL BE WRONG CAN THEY
Absolutely terrible company , my mother has been made to use this service even though there is a next of kin, no meeting not even told about such actions, Warwick council is just as bad and both will lie as long as possible until you find out by chance ! We are in the process of making a documentary on this company and Warwick council along with Wolston grange and pinnacle care, if you do not want to be kept away from your loved ones and not have a say in their care then stay away from these three services, We have lots of serious problems with recorded calls /conversations including one from a lady who works in the social care for Warwick and she has told us about the wrongdoings and how she was threatened with her job for telling the truth, Penderels... I am next of kin and you never once informed me nor the family of your decision to take control of my mums finances. You are r stealing from the elderly.

What a joke sent in a final time sheet for my PA on 16/10/2025 the transition period was six weeks which was surpose to end 24/10/2025 come PA payday nothing rang 9am still not sorted they don't care has they know we has the PA employer is responsable been intouch with local about it still nothing a manager phoned could not answer a simple question have to tried to sort this with new paymaster could not answer shame on them now i am going to sue them my PA is going to take them to a tribunal for failure to pay him avoid avoid and shame on any council that employ them to deal with wages

I have been doing care work on behalf of the Brighton and Hove council for a young person locally, and have neither been paid (more than a month overdue now) and also can not seem to get an answer as to why this is the case. I have had repeated promises broken (both of payment dates) and of responses to phone calls and emails that never came through. Legal action is now being taken against them. So if you are wondering whether or not to deal with this organisation, then I advise you ABSOLUTELY TO AVOID! They are either the most incompetent group of people, or perhaps even dishonest/dodgy? Either way, working with them has been a terrible experience.

I am discussed with the service this company provides. Payslips are incorrect, breaking the relationships between employees and employers. This company is a liability. Not only unprofessional but also incompetent from the recruitment service to payroll. No living person on the phones, no response to the emails. I would recommend literally any other company but this one.

****THIEVES WITH AUTHORITY****
TAKING THIS COMPANY TO THE PAPERS! CONTACTING MARTIN LEWIS PRODUCERS! PLEASE EVERYONE DO THE SAME THIS COMPANY NEEDS TO BE NAMED AND SHAMED!
Enough is enough they’ve made my life and my moms life as difficult as they can and reading these reviews says it all not one good one they can’t get away with treating people like this they’ve obviously failed many people in the past and will continue to do so in the future if nothing is done!
my mom has dementia I have a LPA my mom lives with me and I am her Carer when this company got involved she was living on her own and was just being assessed for dementia since since my mother has been with us for 5 years they have done noting but make things difficult they take ages to respond iv had meeting with socail workers and spoken to socail workers and they only get back one they get told by the em which is not convenient for me or my mom we are in the process of moving and they will not provide money that we need to make this move as easy and comfortable for my as possible they give you excuses after excuses they just want to keep the money for themselves and after reading all these reviews I’m taking this matter further as everyone else should they need to be stopped THERE THIEVES WITH AUTHORITY please please of you see this amd others who have made reviews do the same as me take it social media papers and martin Lewis get this pendrels stopped and get them shown for what they are I have and LPA and they don’t care they just want to keep the money for themselves they don’t care about anyone me welfare but there own JOIN ME LETS MAKE A POSITION WHICH ILL TAG IN ANOTHER POST GET THESE NAMED AND SHAMED AND STOPPED ASAP!

You call in leave a message NOTHING!!!!
CAll again same thing
Call again same thing
Call again same thing
Try to e-mail NOTHING HAPPENS
SO after 4 weeks of waisting your time you now have to start other measures to be heard
Don’t use this company USLESS
Unless you like waisting your time
SHOCKING SERVICE 😩😩😩
WELL CAN’T CALL IT A SERVICE REALLY THEY GET PAID TO DO A SERVICE FOR
CLIENTS THAT NEED HELP AND PENDERELS LET THEM DOWN SHAMEFUL!!!!!!

I’d give zero stars if I could. It’s an appalling service. They rarely answer phone calls or emails. After nearly a week of leaving messages I got through yesterday to be told someone would call me back later that day and surprise surprise no one did. I can’t keep paying staff 70 percent of their wages because of their so called human error on processing timesheets. It’s been a week now and carers need their money!
On one occasion HMRC were led to believe by Penderels that a carer had left and they repaid her tax which then affected her next years tax code as she had to pay it back!
Sheer incompetence at every level.

It's now a week since pay day and my employer still hasn't received the correct figures.
She does not want to use my view she would just like a simple email with the figures for her P A's followed by payslips at a later date if necessary just as long as it's before next months pay day!!
My employer is meeting her social worker next week to discuss moving to a different company.
I tried to contact you by phone but I didn't even have the option to leave a message this time...terrible.

Absolute joke of a company! I am 9 months pregnant, due any day on maternity leave and they have failed to pay me. I have called, left voicemails, emailed with no response! I managed to actually speak to a human on the phone who reassured me they would take it to management and call me right back. They never did. SHOCK! I have since been ignored further and as days drag on I’m now in a terrible financial situation due to bills being missed and late payments being added. I already have small dependants at home and can’t support my family due to the lack of payment from them which is not ideal when you are about to welcome another child in to the world at any moment. Absolutely disgusting behaviour! This company needs to be shut down!

They do not keep records. Very convenient. Be careful

I haven’t been paid and nobody is responding to my emails or voicemails
My name is Miranda ward

I have been trying to Deal with Pendrils on behalf of a freind of mines daughter who is extremely vulnerable. She should have support via direct payments but they have failed to employ someone for the total hours. It’s a shambles and they are very uncommunicative and rude when pressed.

As a Care provider these services are shocking and would advise all clints to stay will away. i have had to pull care due to none payments, they then ring clients and say we are invoicing incorrectly but cant pick a phone up to tell the care provider what they want or even find a happy medium. Then you put in a complaint and the people you put it in about then end up emailing with a response, very professional not. This has been ongoing since February 2025.

Absolutely appalling organisation. One of the main reasons for their existence is to make the lives of disabled people and their carers a little easier. Not sure how this can be so when they are virtually impossible to contact and if you do ever manage to get through to them you wish you hadn’t in a very short space of time. Rude staff who have a complete lack of empathy and doubtful capability with an online payroll system that’s the most useless thing I have ever encountered. (Several years in use now and the known glitch when used on iPads is still not resolved.) Also, who on earth made the decision to start to enforce use of My-View for submission of timesheets on the only payroll of the year where multiple pay rates are required after only a week or two’s notice to users and online issue of instructions for the system that have been translated from Swahili by a chimpanzee.

Would give negative stars if I could. I am supporting someone who employs Penderels Trust as the payroll manager. A particular matter with HMRC has dragged on for several years, partly because of Penderels communication failures. Complaints to Penderels have been apparently "thoroughly" investigated, but they have kept missing the emails/calls they didn't respond to. The CEO claims to have investigated the matter by consulting correspondence over the PAST TWO MONTHS claiming they don't retain correspondence beyond 2 years. Somehow, though, other staff managed to put together a timeline of correspondence dating back to 2018. These "investigations" are clear cover-ups. The communication is appalling (no one answers phone calls or emails, payslips are shockingly late and at times even missed unless you are on the case, some staff are very rude, lots of mistakes,...), which is shocking since they deal with vulnerable people. Even the CEO is only interested in covering up Penderels failures. I am utterly shocked and disappointed by the CEO's response. He has not bothered to do anything. Would not touch them. Be very careful. The other reviews say it all.

Update (07 April): Contrary to the response, the CEO is refusing the matter further unless THE CLIENTS send him emails his staff sent/didn't respond to. He should have these as many of them formed the basis of a timeline his staff made. He is also refusing to send the policy which confirms how long Penderels Trust holds information for (it is not on the website when it should be) as required by Data Protection regulations.

Update (8 April): Privacy policies cannot be found when using Google Chrome. Was finally able to open when using Microsoft Edge. This should be made clear on the webpage. The policy only says that Penderels will keep data for as long as the law requires. What is this? CEO and a senior manager have told us different things.

Update (9 April): Thank you for informing me that it works on Google Chrome. I've just tried it again from my phone. No download button visible. Please let me know where I can send the screenshot.

I'm a PA. I have to invoice Penderels for my mileage as it's been agreed the person I'm PA to will reimburse me at 45p/mile. I'm self employed and have been for 3.1/2 years - nothing has changed other than Penderels paying (or not as the case is). Well thankfully my wages aren't paid by Penderels as I never know when I will receive my money. In the past they've always paid within 14 days, now I'm being told it's 28 days...I invoice every 4 weeks meaning I am paying out for 8 weeks before being paid for 4 weeks! I'm NOT a charity. This will impact on the gentleman I support because I cannot outlay 8 weeks mileage costs. Why should I? Low paid job and companies taking the mickey out of paying low paid, hard working people. Gentleman I support has no-one else - he relies on me and non-payment is seriously impacting me wanting to continue. Low pay when paid, no holidays as I can't employ anyone to cover, hassle, no regular hours as I'm constantly being contacted about work - I literally run 2 houses. Penderels attitude to this is a complete, uncaring, joke.

Sheriff of Nottingham stealing from the poor and vulnerable.
Unfortunately this company is one of the most incompetent companies I have ever dealt with do not give this company any information or any power over you and definitely don't trust them to deal with your money or your relatives money, they are terrible they just tell lies to you and treat you like a fool. I am my brothers Lasting Power of Attorney I have an active LPA they don't respect it at all, most of the staff members don't even know what one is they will not relinquish the appointeeship but they lie saying they will then ignore your calls and Email I have never known a company so difficult to deal with. All they have to do is write a letter to the DWP to relinquish the appointeeship so I can take it over the DWP are waiting for a letter but they just will not do it. Pendlestrust want to keep hold of money as long as possible. Pendlestrust wanted my private information from me, I never signed up to give my private information away they want my bills my brother lives with me. it's to do with my brother not me I am a free person but they seem to treat people like they have no rights or power
I feel sorry for the people that this company has gotten hold of their money because there's not much chance to get it back unless they get a solicitor. Don't believe anything these people say their full of lies get yourself a nice solicitor and get your money out of these people's hands.
I almost ended up homeless because the rent was not being paid, and the bills are still not being paid because I refuse to give my information to these people. Stand your ground get a solicitor. They refused to buy my brother a coat at the start of winter until they found out he had me in his corner and I had an LPA on his health and finances. If I could give a zero star review I would if you can stay away from this company then run to the hills and run for your life. Pendlestrust say they will make the disabled persons life easier and safer they just make life more difficult and are causing stress to everyone don't let them rob you of your freedom and rights. Get a solicitor ASAP.