Peter Alan レビュー 340

Paula jones lettings manager and nicole in the neath branch have been really good in making sure as a tennant that i had everything i needed to settle in my house they could not do enough for me i had a problem with the washing machine and was promptly taken care of within two days i couldnt ask for more from them both highly recomend the team at peter allan

One star is extremely generous, Upon on viewing the property we were promised that renovation works would be carried out on the rear garden, we have emailed for an update of when works are expected to commence numerous time but been ignored every time. We are also having issues with damp/mould and a woodlice infestation but they don’t seem to care about sorting that. I have filed a complaint to which I have been told to wait upto 15 working days for a response so basically at least 3 more weeks of living in a damp mouldy infested house.
Now today issues with the lock on front door and we just get told it’s categorised as urgent but we just have to keep waiting with dodgy locks meaning we can’t go out as the landlord isn’t answering their calls and they can’t do anything without consulting him first.
Worst communication and customer service skills known to man I think.

New manager at Talbot green branch absolutely unreal how rude is she? Very Direct and rude and doesn’t let you speak. The staff are not happy working with her and she’s new to the branch in South Wales. It used to be such a lovely place with everyone happy and smiling but since the new managers there were a massive difference I was going to put my bungalow For Sale with you I can’t I really can’t. I’m sorry you’ve lost The Sale with this all down to your Staff. Somebody who is too outspoken and Direct speaks over you the kind of person you want when you’re selling your home it’s a nervous thing and it’s a big step to be told. I am the manager of this Door and I have made multiple changes is not good you sold my last apartment years ago I won’t be returning.

Dealt with Aniya at the Talbot green branch she took on the roll as a managing the first stage of our home for sale she was amazing I would’ve hired her myself if I had a similar company absolutely devastated that she left there …. I spoke to the new manager that totally made me not want to put my house For Sale with you. She was Direct very rude and told me there’s big changes there since she got there the other person ANIYA was very on point accurate she cared so much for her company and she is a great asset to your business. I’ve not been told she’s been moved to a different branch so unfortunately my house is not on the market.

Cowbridge Branch

I’ve now sold two properties through Peter Alan in Cowbridge, and once again Luly and her team have been nothing short of outstanding. My most recent sale completed in mid‑January, and the whole process was handled with the same warmth, professionalism, and steady reassurance that made me return to them in the first place.

Luly is exceptional — calm, proactive, and genuinely invested in making the experience as smooth as possible. She communicates clearly, keeps you updated without ever overwhelming you, and brings a level of care that is rare in the industry. The wider team mirrors her approach: efficient, friendly, and consistently supportive.

Having dealt with many agents over the years, I can honestly say I haven’t come across a better team. Their integrity, attention to detail, and human touch set them apart. I wouldn’t hesitate to recommend Luly and the Cowbridge branch to anyone looking for an agent they can truly trust.

I recently sold my property through Peter Alan. I can’t thank Gemma enough. She was professional and supportive throughout the entire process. I was kept well informed at every stage and was always available to answer questions or provide helpful advice.
The team worked hard to secure viewings and the right buyer.
I would highly recommend Peter Alan for anyone looking to sell their property.
Thank you to the whole team, especially Gemma x

Tried to book a viewing of a property with them. Found the whole process unnecessarily stressful.
Went through the ‘registration process’ with an agent at 9.15am A second agent phoned at 9.45 am and had no record of the previous process. Unlike other agents I have booked viewings with, the questions became increasingly intrusive and unnecessary. Surely it is up to me how I intend financing the house purchase? When I refused to answer the questions, I was told I was being extremely difficult and unhelpful to deal with. Hardly the attitude to treat a potential purchaser with. As I understand that all calls are recorded for “training purposes”, perhaps my call should be listened to by higher management and acted upon!

It was only when I threatened to go to the vendor directly that begrudgingly a viewing was agreed.

If you are a seller, perhaps look elsewhere? We came extremely close to not bothering with the viewing at all due of the attitude of this member of staff.

Fantastic service from Stefan Oliver at the Llanishen, Cardiff Branch. Extremely helpful and forthcoming with advice and found us the perfect tenants.

I will never use them again I should have gone with Peter moon

One star is generous, as I cannot select a lower rating. I would not recommend this estate agency for selling a property. As a first-time seller, my experience was very disappointing. The value of my property was significantly overestimated and the property did not sell.

There are no words to describe the sheer level of incompetence displayed by Peter Alan (the Cardiff branches at least). If I could give zero stars I would.

Tried many times to view some properties for sale but appointments were constantly cancelled and rearranged, usually last minute (several times when we were literally on the way to the property). They seem to grossly over-inflate their listing prices just for the properties to sit for months not selling before eventually dropping them (from what I've read something to do with them getting commission based on 'listed' price rather than sale price).

When we did finally manage to actually get a viewing the agent absolutely oozed sleazy salesman. Felt like the kind of person who would sell their own mother for a few quid. Asked about our AIP and claimed 'We own them so we can definitely get you a better deal' (completely false).

They will also call you repeatedly even when you ask them not to, to the point where it is borderline harassment.

Nothing brings me greater disappointment than finding a property I like the look of and then discovering it's being sold through Peter Alan.

Please do yourself a favour and avoid them at all costs.

We have sold and purchased with Peter Allan Swansea branch , all of my dealing have been with Alysha and she is an absolute class act , extremely prossional , quick and highly efficient, I cannot praise her enough for here helpfulness and I have high expectations which have been exceeded , a top class experience and I would highly recommend Peter Allan based on Alysha and trust me I am not the easiest to please , well done Alysha

Phoned a query about my home on the market this morning sat only lettings was available on the phone . The member of staff was Daniel Roberts lettings negotiator spoke to Daniel Roberts then phoned me back in 5 min with all what I wanted to here . So thanks again Daniel Roberts from peter Alan in Aberdare. From jane holland

I want to view a house they're advertising at the Morriston branch. Been calling them for 3 days, 4/5 calls each time when I can, as I'm at work and they don't answer. I've given up. I'll pass on the property, so if you're selling with them, take note.
This isn't the first time either, I've had the same experience with the Porthcawl and Bridgend. It's so I'd never put a house up for sale with them. Completely useless.

I had a valuation from Peter Alan around the middle of 2025. Firstly, they wildly over-estimated the value of my property in order to get my custom, and secondly they were asking for fees in excess of four grand for their services. I was horrified by their fee, which was not even nearly competitive with other estate agencies. Plus they absolutely would NOT take no for an answer when I chose someone else to sell my house. Peter Alan phoned me at least eight times after I notified them I did not want their services and I expressly requested that they remove my name from their systems every time they called. But no, they kept calling and pestering me for at least five months, sometimes with up to three calls a week. I've now been living in my new house for two months and I've just taken yet ANOTHER call!!!! At this point, I'm seriously considering calling the police and reporting them for harassment. It's just ridiculous that they won't leave me alone. I find their sales tactics to be unnecessarily aggressive, they clearly don't listen and they charge double what others charge for the privilege. AVOID, AVOID, AVOID! This estate agency is an absolute nightmare.

It is surprising how they managed to get so much wrong in such a short time period last minuite cancellation of a valuation and then making two alternative appointments with out thinking to ask if I was available on the time and dates in question , terrible communication . I will have no further dealings

Sophie and the team were fantastic. Helpful and not overly pushy. Great experience, thank you! ✴️⭐✴️⭐✴️

The biggest mistake I ever made was filling in a contact form on their website for a house valuation. Straight away I was hounded with calls. I answered in the evening asking them politely to ring me back the next day in the afternoon after 2pm and the calls started again from 9am the next day (by the same person!!). I told them to stop ringing me and that I'm no longer interested because my first impression of them is awful. I then start receiving phone calls again the following Monday, I've now had to block their number because they don't leave you alone!!

Great to start with then really poor communication, no update on any progress and been asking for an updated garden sign for week to no avail. Feel left out in the cold after an offer was made on my property. No aftercare or guidance given.

Know that if you contact this estate agent, they will never leave you alone ever again forevermore even if you don't choose them. Also, they will over-value your property to get your custom then reduce it to what it's actually worth in the end, plus their fee is over four grand. They're the dearest out there. I chose a different estate agent but Peter Alan agents pestered me twice a week, every week after me asking for a quote only, July 2025. It's now five months on, we are living in our new house and they are still ringing my mobile and bothering me with their aggressive sales tactics. They just keep on, and on, and on - even though I've asked them to stop at least eight times. I'm now wondering if they are ever going to leave me alone. If it carries on much longer, I am going to contact the police and use the word harassment. Absolutely ridiculous behaviour.