Gary was absolutely great! We’re really happy with the car and couldn’t have asked for a better experience. The whole process with Phantom has been fantastic from start to finish — professional, fri... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Leider bin ich mit diesem Unternehmen sehr unzufrieden. Die gelieferte Ware war bereits bei der Ankunft defekt. Noch enttäuschender ist jedoch der Umgang mit der zugesagten Rückerstattung. Seit mitt... もっと見る
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Fantastic experience from this car company. Dan Berry from this company was amazing. He was patient, a very good listener and also was very professional from start to finish. Really appreciate his se... もっと見る
企業が回答しました
Recently bought a car from Phantom motor company, the rep who dealt with me Longin was fantastic, he answered all my questions and made it a real nice experience. I will definitely be back to buy agai... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
We at Phantom Motor Company are specialists in prestige and performance vehicles. With 200+ hand picked and independently sourced cars in stock. We pay particular attention to vehicles with the highest specifications. Competitive finance packages offered to suite all needs. Part-exchange is welcome. Be it top of the range executive saloons, thrilling sports cars or luxurious 4x4’s - we are sure to have what you’re looking for. Come and see us!
連絡先
Unit 2-3 Coupland Road, WN2 4GS, Hindley Green, 英国
- 01942 502288
- reece@phantommotorcompany.co.uk
- www.phantommotorcompany.co.uk
ガイドライン違反
Do not buy from Phantom if you want…
Do not buy from Phantom if you want good after sales. Sold a dream and our car hasn’t been out of the garage since we purchased it 5 months ago. After sales are horrendous.
We have now rejected the car after paying to have our own diagnostics done
and the car being in the garage 3 times in less than 5 months, Phantom taking it in to ‘repair’ again and the engine management light coming on again less than 24 hours later. Now going round in circles. We have documented the whole case, asked to speak with a manager and no resolution. Sold a dodgy car now having to go to Ombudsman and a solicitor as we paid over 27k for a car we can’t drive.
Thought this was a good company, don’t be fooled by the fancy cars and nice salesmen then don’t call you back once you have signed on the dotted line.
2026年7月6日
自発的なレビュー
Phantom Motor Company からの回答
Hi Suzi,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you're disappointed with your experience and understand how frustrating it must be to experience ongoing issues with your vehicle.
As your review relates to an ongoing dispute involving repeated repairs, vehicle rejection, and potential legal proceedings, it would not be appropriate for us to comment on the specific details of your case in a public forum.
We take all customer concerns seriously and regret that you feel we have fallen short of your expectations. We remain committed to reviewing matters in line with our legal obligations and internal procedures and will continue to engage through the appropriate channels to bring this matter to a resolution.
Thank you again for your feedback.
Kind regards,
The Phantom Motor Company Team
Leider bin ich mit diesem Unternehmen…
Leider bin ich mit diesem Unternehmen sehr unzufrieden. Die gelieferte Ware war bereits bei der Ankunft defekt. Noch enttäuschender ist jedoch der Umgang mit der zugesagten Rückerstattung.
Seit mittlerweile über drei Wochen warte ich auf die Rückzahlung. Mehrfach wurden mir Zahlungen zugesichert, diese sind jedoch bis heute nicht erfolgt. Auf meine letzten Anfragen erhalte ich seit über einer Woche überhaupt keine Rückmeldung mehr.
Aufgrund dieser Erfahrung kann ich das Unternehmen leider nicht weiterempfehlen. Kundenservice und Zuverlässigkeit entsprechen nicht meinen Erwartungen.
2026年7月6日
自発的なレビュー
Phantom Motor Company からの回答
Hi Alex,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your experience has not met your expectations. We understand how frustrating it must be to receive a faulty item and then experience delays in communication regarding your refund.
We take concerns like yours seriously, and this is certainly not the level of service we aim to provide. As your review relates to an ongoing refund matter, we would appreciate the opportunity to investigate what has happened and ensure your case is reviewed as quickly as possible.
Please contact our customer care team directly with your order details if you have not already done so, and a senior member of the team will review your case and provide an update.
Thank you again for bringing this to our attention.
Kind regards,
The Phantom Motor Company Team
First initial dealing were good
First initial dealing were good, but then again you wouldn’t expect anything less from someone in sales. Bought a car from them that I seen online, I wanted to part ex my previous car with them which they said was not a problem and offered me a pretty good price…pick up day is when everything went downhill, car I was picking up looked in good condition, no issues, the issues came with the part ex, I was told that my car was going to go for a mechanical inspection to make sure everything was ok, within 15 minutes of my car leaving me I was told that the repairs needed on my car to make it sellable was MORE than what they offered me for the car I’m no genius but to do a full inspection and work out prices in such a short time…yeah ok, then then I had to fork out more money to make up the difference because of all the “repairs” my previous car would need, even though I was told my car was just going to be sent off to auction because it’s not the type of car they sell, then I leave and on the way home I noticed the back end of the car was feeling abit light and the TC light kept flashing round corners even when driving very mellow, I then realised that the two tyres that were put on the car by these were 2 budget tyres on the rear instead of putting their hand in their pockets to match the Michelin PS4s tyres that was on the front by the previous owner, I then had to get the wheel alignment done to see if that was causing the unsteadiness whilst driving, that was all WAY out, which I have proof of, and also the front drivers side tie rod ends needed replacing as the alignment couldn’t be done as they were seized, all of this has been attempted to be communicated but a week later I’m still waiting for a call, not to mention I’ve had to spend the best part of £1000 within a week of owning the car just to get the handling right, joke of a company, best friends until you sign the dotted line, and then after that it’s clear to see that they ain’t interested unless you are spending £100k plus on a super car.
2026年6月27日
自発的なレビュー
Phantom Motor Company からの回答
Hi Joel,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations, particularly as your initial dealings with us were positive.
We appreciate your concerns regarding the part exchange appraisal, the condition of your new vehicle and the communication you've received since collection. We understand how frustrating it is when you feel your concerns have not been addressed as quickly as expected.
Vehicle appraisals can sometimes identify issues that are not immediately apparent during an initial valuation, and any adjustments are based on the condition found during inspection. However, we appreciate that this was disappointing from your perspective.
As your review raises a number of specific technical and aftersales concerns, including vehicle preparation, tyre specification, wheel alignment and subsequent repairs, we do not feel it would be appropriate to comment on these matters publicly without reviewing the full details of your case.
We would welcome the opportunity to investigate the issues you've raised and discuss them with you directly. Please contact our customer care team with your vehicle registration and contact details so that a senior member of the team can review the matter thoroughly.
Kind regards,
The Phantom Motor Company Team
UPDATE (Friday 3rd July): Total radio silence on Day 14
UPDATE 7 JULY 2026:
As you can’t add images to service reviews on Trustpilot, please see my Google review where I’ve added screenshots of my email communications with Phantom. You’ll see that their communication stopped on the 26th June 2026 once I asked to return the car, and that I continued to email up until last Friday (the deadline to return) and continue not to receive any responses from them despite what they state here in their response.
—————————————————————
UPDATE 6 JULY 2026:
Extremely dishonest company, who even lie in their responses to reviews.
Ending with "Should you wish to continue discussions directly, our management team remains available to correspond with you through the appropriate channels" - when their manager Chad hasn't responded to any of my emails since the 18th June 2026 (the day before my car was delivered and once I made full payment), and their aftersales team stopped responding on the 26th June 2026 once I requested to return to return the car is almost laughable. The only responses I've received are to these two public reviews, which tells you everything you need to know about the company.
Please don't make the same mistake that I did, and take heed of the other negative reviews. Whilst their responses are all polite and look like they are actively trying to resolve any concerns, it's clear that it's just to control their public image, because not one person has reached out directly.
That being said, this all helps me with the case I have against them.
-----------------------------------------------
I'm updating my previous review because Phantom’s public response, where they claimed to be working toward a "satisfactory outcome" through a formal complaints process, has turned out to be completely false. I haven't received any communication from them at all since their response to my previous review.
Phantom has now allowed my statutory 14-day Distance Selling return window to expire today in complete silence, actively ignoring a formal vehicle rejection notice sent in writing and my request to return the car for a refund.
I have called and emailed all week, providing independent Audi specialist diagnostic reports and video evidence of multiple, severe pre-existing faults. This includes a failed eCall SOS system (which will not call emergency services in an accident) and a faulty rear child lock (allowing a child to open the door from the inside whilst the vehicle is moving). Today, a new fault developed where the parking sensors locked up and a loud alarm screamed continuously, even after I took the keys out of the ignition.
Despite attempting to exercise my legal right to reject this vehicle under the Consumer Contracts Regulations, Phantom chose to ignore all correspondence to let the clock run out.
Fortunately for me, while the balance was paid via bank transfer, the deposit was paid via credit card, so I'm covered by Section 75 and have raised this with my credit card provider and made my bank aware.
Because Phantom Motor Company have opted not to register with The Motor Ombudsman, my next steps will be filing formal reports with Trading Standards and pursuing them through Small Claims Court to recover all costs, including consequential losses, as I'm self-employed and a faulty car directly impacts my income.
If you are considering buying from this dealership, be aware that their customer service completely vanishes the moment they have your money, and they'll ignore you even when major safety defects are documented on delivery day and worsen over the coming weeks.
2026年7月3日
自発的なレビュー
Phantom Motor Company からの回答
Hi Melissa,
Thank you for updating your review.
We're sorry to read that you remain dissatisfied with your experience and that you feel your concerns have not been addressed to your expectations.
We recognise the seriousness of the issues you've raised, including your concerns regarding communication, the condition of the vehicle and your request to reject it. As your review now refers to an ongoing dispute and potential legal proceedings, it would not be appropriate for us to comment on the specific details publicly or debate the matters you've raised in this forum.
We can assure you that customer concerns are taken seriously and are reviewed internally. We remain committed to handling all complaints fairly and in accordance with our legal obligations.
Should you wish to continue discussions directly, our management team remains available to correspond with you through the appropriate channels.
Kind regards,
The Phantom Motor Company Team
The driver of my car was very…
The driver of my car was very professional very helpful and was keen to get my issues sorted. Brian safe travels and thank you!
2026年6月23日
自発的なレビュー
Phantom Motor Company からの回答
Hi Suzy,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Brian provided a professional and helpful service and was committed to getting your issues resolved. Delivering great customer care is something we take great pride in, so it's wonderful to know that Brian made such a positive impression.
We'll be sure to pass your kind words on to him – he'll be thrilled to receive the recognition.
Thank you again for your feedback and for choosing Phantom Motor Company.
Kind regards,
The Phantom Motor Company Team
Phantom Motor Company were brilliant…
Phantom Motor Company were brilliant from the start to finish. Amir, who I dealt with was really helpful and made the process so nice and easy. Any questions I had, he was only a text message away. I couldn’t have asked of any more from him.
Amazing!
2026年6月20日
自発的なレビュー
Phantom Motor Company からの回答
Hi Connor,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you had a brilliant experience with Phantom Motor Company from start to finish and that Amir made the whole process nice and easy for you.
Providing excellent communication and being readily available to answer questions is something we pride ourselves on, so it's great to hear that Amir was always on hand to help whenever you needed him.
We'll be sure to pass your kind words on to Amir, who will be thrilled to know that he made such a positive impact on your experience.
Thank you for choosing Phantom Motor Company. We truly appreciate your feedback and wish you many happy miles in your new vehicle.
Kind regards,
The Phantom Motor Company Team
I had a great experience purchasing an…
I had a great experience purchasing an Audi A4 TFSI yesterday. A big thank you to Alistair and Brad for excellent customer service. They did a thorough job and exceeded my expectations.
2026年6月18日
自発的なレビュー
Phantom Motor Company からの回答
Hi Sabelo,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you had a great experience purchasing your Audi A4 TFSI and that Alistair and Brad provided excellent customer service throughout the process.
It's wonderful to know that their efforts exceeded your expectations and that you felt well looked after from start to finish. Delivering a high standard of service and ensuring our customers drive away happy is exactly what we strive for.
We'll be sure to pass your kind words on to Alistair and Brad, who will be thrilled to receive your feedback.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new Audi A4 and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Poor customer service
On arrival my partner was left just standing around with a number of staff focusing on a male who was clearly well known to them, 4 sales people there yet my partner had to ask if someone was available!! She was then put in a room upstairs with paperwork to complete and left with little explanation as to how long things would be etc
the car we bought was great and were pleased with it however thereare some major customer service issues that you must be aware of
Part ex price agreed - my car had full service and MOT week prior yet they' take it off somewhere and came back and said it needed 900 worth of work but they would only charge 300!!! After driving 4 1/2 hours my partner didn't want to argue. I query the honesty in this given the full service and MOT!!
I spoke to Ellis the week before and asked about diesel as my partner was driving over 4 hours to get there and he categorically told me 'we will make sure she's got enough to get home' there was 86 miles in the tank and she had a 262 mile trip home!! They didn't care, the deal was done they had my part ex and a substantial amount of CASH. CASH leading me into the next part of concerns it took a long time for the funds to clear the garage end and this is because they use off shore bank account. So this gets you wondering!!
As said, the car itself is fab however the level of customer service leaves a lot to be desired. It's the clear pitter patter of sales men that know what you want to hear but then fail on all levels
Such a shame for a locally owned business it's the sort of thing you expect from the larger traders who don't care about customers.
2026年6月15日
自発的なレビュー
Phantom Motor Company からの回答
Hi Steven,
Thank you for taking the time to leave such detailed feedback.
Firstly, we're pleased to hear that you and your partner are happy with the vehicle itself. However, we're disappointed to learn that aspects of your experience did not meet the standards we aim to provide.
We take customer service very seriously, and we're sorry to hear that your partner felt overlooked upon arrival and that the collection process lacked the communication and attention she should have received. Every customer should feel welcomed and fully informed throughout their visit, regardless of how busy the dealership may be.
We also understand your concerns regarding the part exchange appraisal and the fuel level provided at collection. While vehicle appraisals can sometimes identify issues not covered during a standard service or MOT inspection, we appreciate that the situation left you questioning the outcome. Likewise, we recognise your disappointment regarding the fuel level, particularly given the distance your partner had travelled.
With regards to the payment process, we would like to reassure customers that all transactions are processed through legitimate and regulated banking facilities. Processing times can occasionally vary depending on the payment provider and banking systems involved.
Your feedback is invaluable and highlights areas where we can improve. We appreciate you bringing these concerns to our attention and will ensure they are reviewed internally.
Thank you again for your comments, and we wish you many happy miles in your new vehicle.
Kind regards,
The Phantom Motor Company Team
Had an issue regarding a repair fixed…
Had an issue regarding a repair fixed under warranty and final payment. After speaking to Ava from After sales department at Phantom, she not only solved my issue but rectified it 24 hours earlier that stated after our initial conversation which was pleasing.
2026年6月16日
自発的なレビュー
Phantom Motor Company からの回答
Hi Mr Brewster,
Thank you for taking the time to leave us a review.
We're delighted to hear that Ava was able to assist you with your warranty repair and final payment query, and that she was able to resolve the matter even sooner than expected.
Providing prompt, effective aftersales support is something we take great pride in, so it's fantastic to hear that Ava's service made such a positive impression and helped turn the situation around for you.
We'll be sure to pass your kind words on to Ava, who will be thrilled to receive the recognition.
Thank you for choosing Phantom Motor Company. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Phantom Motor Company Team
Horrendous after care and accidental MOT
I collected my car on 07/06/2026 after being told it had been fully serviced. However, around four weeks later, my car displayed a warning that the oil level was critically low. This immediately raised concerns that the service had either not been carried out correctly or had not been completed as stated, despite me being provided with a service invoice.
When I contacted the After Sales team, the initial solution offered was simply to top up the oil rather than investigate why a recently serviced vehicle was showing such a warning. Unsatisfied with this response, I spoke to the Sales team, who were excellent and quickly arranged for the vehicle to return the following day for a full service.
Unfortunately, the problems did not end there. After having my vehicle for the entire day, the dealership mistakenly carried out an MOT on my 2025 car, despite it not requiring its first MOT until 2028. This was a significant administrative error that has left me concerned about the impact on the vehicle’s records.
I have also not received any paperwork for the second service, which only adds to my concerns.
While the Sales team were professional, helpful, and did their best to resolve the situation, my experience with the servicing department was extremely disappointing. Being told a service had been completed, later receiving a low oil warning, then having an unnecessary MOT carried out, and still not receiving service documentation has left me with very little confidence in the dealership’s after-sales processes.
Update 10/08/2026
Just 4 months after purchase and just 48 days after i took my car back to be “serviced” as it wasnt done correctly when i purchased the car my car has shown a light to indicate my car is over heating
Once stopping i checked the coolant level to see its below minimum yet again showing phantom failing to service the car for the 2nd time
2026年6月9日
自発的なレビュー
Phantom Motor Company からの回答
Good Afternoon Zac,
We’re really sorry about the administrative mistakes and the issues you had with us.
This isn't how we operate, and we want to get it sorted out for you properly as soon as possible. We want to track down your paperwork, check what happened with your oil level, and correct any error striaght away.
Because your Trustpilot name doesn't show details, could you please drop our management team a quick email at:
customercomplaints@phantommotorcompany.co.uk
If you can share your registration number, we'll look into it immediately. Thanks for letting us know, and we look forward to getting this resolved with you.
Kind regards,
The Phantom Team.
I have bought a car with this company…
I have bought a car with this company three weeks ago. They have given the wrong information on the car insurance. Now I have to pay 500 pounds extra per month. Also they promised me to give the car servicing records. I am writing email almost everyday but they don’t bother to respond. Looks fraud.
2026年6月9日
自発的なレビュー
Phantom Motor Company からの回答
Hi Anil,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you have been left feeling disappointed with your experience.
We take concerns regarding vehicle documentation and customer communication very seriously. We understand how frustrating it can be if you are waiting for service records and feel that your emails have not been responded to in a timely manner.
We would also like the opportunity to better understand the issue you have raised regarding the insurance information, as insurance premiums and policy terms are determined by insurers based on a number of factors. However, we appreciate your concerns and would welcome the chance to review the circumstances surrounding your purchase.
Please contact our customer care team directly with your vehicle registration and the best contact details for you, and a member of the team will investigate the matters you've raised and work towards a resolution.
Kind regards,
The Phantom Motor Company Team
Purchased Range Rover sport
Dealt with Amir, nothing was too much trouble for him. Our experience buying the car was brilliant. Would recommend to friends and family, Phantom motors have been excellent to deal with and very professional. Thanks Amir.
John and Sandra Lever
2026年6月9日
自発的なレビュー
Phantom Motor Company からの回答
Hi John and Sandra,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a brilliant experience purchasing your Range Rover Sport and that Amir looked after you so well throughout the process. Providing professional service and ensuring that nothing is too much trouble for our customers is exactly what we strive for, so it's fantastic to hear that this was reflected in your experience.
Your recommendation to friends and family means a great deal to us, and we're grateful for your kind words about both Amir and the wider Phantom Motor Company team.
We'll be sure to pass your feedback on to Amir, who will be thrilled to know he made such a positive impression.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new Range Rover Sport and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
We brought a car in December last year…
We brought a car in December last year a Audi rs5 and within 4 months it’s had a overheating issue with many more such as cd player didn’t work and various bolts missing out the front end and we been givin a quote of 15,000 to fix it and they won’t help us in anyway saying it’s not there problem finance company won’t help stuck with a car that’s not usuable and because we have done 4,000 miles they said they can’t do nothing the finance company won’t help and phantom moter company won’t either and the sales manger Gary said “I don’t care ”
2025年12月5日
自発的なレビュー
Phantom Motor Company からの回答
Hi Josh,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you have experienced issues with your Audi RS5 and that you are unhappy with the outcome of your discussions regarding the vehicle.
We understand how frustrating it can be when unexpected faults arise, particularly when they affect your ability to use and enjoy your vehicle. However, as there are a number of specific allegations and details relating to the vehicle's condition, repair estimates, finance company involvement and conversations with members of our team, it would not be appropriate for us to comment on these matters publicly without reviewing the full history of the case.
We take all customer concerns seriously and would welcome the opportunity to investigate your concerns further. Please contact our customer care team directly with your vehicle registration and contact details so that a senior member of the team can review the matter thoroughly.
We remain committed to resolving customer concerns fairly and professionally and would appreciate the opportunity to discuss this with you directly.
Kind regards,
The Phantom Motor Company Team
Absolute pleasure
Great staff especially Longin and the new starter who we dealt with.
Great valuation of my trade in vehicle which beat every other offer I got.
Also Ian who helped us and welcomed us and even got us extra goodies on the day.
2026年5月23日
自発的なレビュー
Phantom Motor Company からの回答
Hi Michael,
Thank you for your fantastic review.
We're delighted to hear that your experience with us was an absolute pleasure and that the team helped make your visit such a positive one.
It's great to know that Longhin, our new team member, and Ian all looked after you so well throughout the process. We're especially pleased that you were happy with the valuation of your part-exchange vehicle and that we were able to offer a figure that stood out from the other quotes you received.
We'll be sure to pass your kind words on to everyone involved – they'll be delighted to know they made such a positive impression.
Thank you for choosing Phantom Motor Company. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
I recently took purchase of a Tesla…
I recently took purchase of a Tesla long range. From start to finish the process and experiance was outstanding. Longhin who dealt with us was unbelievably professional with a touch of banter which made my experiance even better. We were made to feel welcomed from start to finish. If i could give more then 5 stars i would
2026年5月28日
自発的なレビュー
Phantom Motor Company からの回答
Hi,
Thank you for taking the time to leave such an amazing review.
We're delighted to hear that your experience purchasing your Tesla Long Range was outstanding from start to finish. Creating a welcoming and enjoyable experience for our customers is something we take great pride in, so it's fantastic to know that this was reflected throughout your journey with us.
Longhin will be thrilled to hear your kind words. His professionalism, combined with his friendly approach and sense of humour, helps make the buying experience both enjoyable and memorable, and we're pleased he made such a positive impression.
Thank you for choosing Phantom Motor Company. Your comments mean a great deal to the team, and we're honoured that you'd give us more than 5 stars if you could!
We wish you many happy miles in your Tesla and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Brilliant service from Amir at Phantom…
Brilliant service from Amir at Phantom Motor Company a pleasure to deal with, brilliant customer service and took note of all our requirements and questions. Also made the collection of the car a great experience
2026年6月6日
自発的なレビュー
Phantom Motor Company からの回答
Hi Mike,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Amir provided brilliant customer service and took the time to understand all of your requirements and answer your questions throughout the process. We pride ourselves on delivering a personalised and enjoyable buying experience, so it's great to know that Amir made such a positive impression.
We're also pleased that the collection of your vehicle was a memorable experience and that everything went smoothly from start to finish.
We'll be sure to pass your kind words on to Amir, who will be thrilled to receive your feedback.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Just bought my new car and I’m so happy…
Just bought my new car and I’m so happy with it! We had a great experience when we went to view the car with Ellis who was a great help.
We got our car within the 5 days and collection was so smooth and we had a great experience with Longin
2026年6月5日
自発的なレビュー
Phantom Motor Company からの回答
Hi Leanne,
Thank you for your fantastic review.
We're delighted to hear that you're so happy with your new car and that you had such a positive experience with us from start to finish.
It's great to know that Ellis was able to help you during your visit and that Longin made your collection experience smooth and enjoyable. We'll be sure to pass your kind words on to both of them.
We're also pleased that we were able to have your vehicle ready within the expected timeframe and make the whole process as seamless as possible.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Warranty Doesn’t Cover the Loss
In February 2025, I purchased a McLaren 720S from Phantom Motor Company together with a five-year extended warranty costing £14,000.
At the time, I believed I was buying peace of mind. As a first-time McLaren owner in the UK, I was encouraged to see the warranty as a premium protection package that would support me if a major mechanical problem occurred.
Unfortunately, my first claim experience was deeply disappointing.
In May 2026, the car suffered a sudden suspension failure while being driven normally. The front wheel collapsed and the vehicle became completely immobile. It had to be recovered to a garage and could not be safely driven.
The car was occupying workshop space and urgent repairs were required. I submitted a warranty claim immediately, supplied photographs, service records, mileage information and repair details, and cooperated throughout the process.
What shocked me was how different the practical claims experience was from what I had expected when purchasing a £14,000 warranty.
The process became lengthy and complicated. The vehicle remained unusable while decisions were being made. When a contribution was eventually offered, it represented only a small fraction of the actual repair costs incurred.
As a customer, it was difficult to understand how a premium warranty purchased alongside a high-value supercar could provide such limited practical assistance when a genuine mechanical failure actually occurred.
The financial cost was frustrating, but the biggest disappointment was the feeling that the protection I thought I had purchased was not there when I needed it most.
I appreciate that others may have had different experiences. This review reflects my own experience as a genuine customer and my first attempt to make a claim under the warranty.
Based on that experience, I would strongly encourage anyone considering an extended warranty to carefully review the claims procedure, authorisation requirements, labour limits and reimbursement terms before making a purchase.
2026年5月5日
自発的なレビュー
Phantom Motor Company からの回答
Hi Dennis,
Thank you for taking the time to share your feedback.
We're sorry to hear that you have been disappointed with your warranty claim experience and understand how frustrating it must have been to deal with an immobilised vehicle requiring urgent attention.
We would like to clarify that the extended warranty purchased with your vehicle is provided and administered by an independent third-party warranty company. While we aim to explain the benefits and coverage available at the point of sale, claim assessments, authorisations, labour rate allowances and reimbursement decisions are ultimately determined by the warranty provider in accordance with the policy terms and conditions.
That said, we appreciate that your expectations were not met and understand your concerns regarding the claims process and outcome. Customer satisfaction is extremely important to us, and we're sorry that your experience has left you feeling disappointed.
We would welcome the opportunity to discuss your experience further and review any concerns you may still have. Please feel free to contact our team directly so we can better understand the situation and assist where possible.
Thank you again for your feedback.
Kind regards,
The Phantom Motor Company Team
Fantastic Experience - Will defo be going back
I had a fantastic experience dealing with Phantom Motor Company. I purchased a Mercedes C63S, and it has been perfect.
There was initially a small issue with the air conditioning, but it was rectified quickly and without any hassle whatsoever. The aftersales team also went above and beyond to help me with something else later on, even though they didn't have to. At that stage, many companies are simply satisfied that the sale is complete, but not these guys—they made sure I was completely happy throughout.
I've seen some negative feedback online, but I genuinely find it hard to understand given my experience. Just look at the quality of the cars they produce and sell—these are top-quality vehicles, and you can feel confident that you're getting a first-class machine from Phantom Motor Company. I certainly did, and I've been smiling ever since.
A special shout-out to Matt in Sales and Ava in Aftersales. Thank you both for everything.
Highly recommended.
2026年5月8日
自発的なレビュー
Phantom Motor Company からの回答
Hi Kieron,
Thank you for taking the time to leave such an incredible review.
We're absolutely delighted to hear how pleased you are with your Mercedes C63S and that it's been putting a smile on your face ever since you drove it away.
While we're sorry there was a small issue with the air conditioning initially, we're pleased our team was able to resolve it quickly and hassle-free. We strongly believe that looking after our customers doesn't stop once they've collected their vehicle, so it's fantastic to hear that our aftersales team continued to support you and exceeded your expectations.
Your comments about the quality of our vehicles and the confidence you felt throughout the process mean a great deal to us. We work hard to provide both exceptional vehicles and exceptional customer service, so it's incredibly rewarding to receive feedback like yours.
Matt and Ava will be thrilled to receive your special mention. We'll be sure to pass on your kind words to them.
Thank you once again for choosing Phantom Motor Company and for your recommendation. We wish you many happy miles in your C63S and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Great dealer
Initially let down as vehicle I went to view was sold, however with their stock managed to find a suitable replacement which I am over the moon with. With the walk around you can spot any fault with the vehicle and they will sort it as part of the 128 point vehicle check. Definitely recommend the good value warranty as well. Amir was friendly, informative and a great service. Would definitely recommend
2026年5月16日
自発的なレビュー
Phantom Motor Company からの回答
Hi Jake,
Thank you for taking the time to leave us such a fantastic review.
We're sorry to hear that the original vehicle you came to view had already been sold, but we're delighted that we were able to help you find a suitable replacement that you're over the moon with.
It's great to hear that you found our vehicle walkaround process helpful and that the 128-point vehicle check gave you confidence in your purchase. We're also pleased that you saw the value in our warranty package for that extra peace of mind.
Amir will be thrilled to hear your kind words. Providing friendly, informative service is something we pride ourselves on, and we're glad he made your experience a positive one.
Thank you for your recommendation and welcome to the Phantom Motor Company family. We wish you many happy miles in your new vehicle and look forward to seeing you again in the future.
Kind regards,
The Phantom Motor Company Team
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