Phantom Motor Company 

Absolutely amazing service for the people at Phantom. I would highly recommend. I would buy from them again.

[update 1]Exercise Extreme Caution – Broken Promises, Negligence, and Substandard Aftersales
I am only able to write this review now, several months later, due to the severe toll this entire ordeal took on my mental health. Trying to obtain a reasonable resolution from Phantom Motors was an exhausting experience that I would not wish on any buyer.
In January 2026, I spotted a 2018 Range Rover L405 Autobiography on Autotrader and contacted Phantom Motors to express interest. As I was travelling up from London, my partner and I booked a train and overnight accommodation in Wigan to view the vehicle. Upon arrival I was informed the car wasn't even ready to be viewed. To their credit at the time, they acknowledged the mistake and deducted our travel and hotel costs from the final purchase price.
We arranged a second trip but this time driving up from London. We inspected, test-drove and agreed to buy the vehicle. We couldn’t take it home that day as Phantom Motors required time to complete pre-delivery prep, an MOT, a full service, ceramic coating, and a Shadow immobiliser installation which I had been told would be ready before we arrived. Given the initial trip's disruption, they agreed to deliver the car to London.
What followed was a cascade of delays, moving delivery dates and a trail of unacceptable failures:
• Dangerous Delivery & Missing Equipment: The vehicle was driven down from Wigan to London. Upon arrival the nearside rear tyre was severely deflated. Phantom Motors instructed me to get it repaired locally and promised to cover the cost. However the locking wheel nut key had been left out of the vehicle so the wheel could not be removed to be repaired.
• Recovery & Repair Costs: I attempted to take the car to a Jaguar Land Rover (JLR) main dealer. En route the tyre deteriorated completely, forcing me to pay £189 for breakdown recovery to the JLR workshop. JLR had to remove and replace the locking wheel nuts and the tyre at a cost of £895. Phantom Motors ignored subsequent attempts to recover these out-of-pocket costs.
• Unfulfilled Add-ons: I paid extra for a ceramic coating treatment, which was meant to include aftercare products in the vehicle. These were never provided despite repeated assurances they would be posted out.
• Questionable Servicing & MOT: The "Service Due" light was active at delivery; the salesman Longin assured me they had performed the service and simply forgotten to reset the indicator. Additionally an advisory appeared on the MOT despite promises that the vehicle would be prepped clear of advisories.
• Major Mechanical Breakdown: A few weeks after delivery, the Range Rover suffered an oil leak. The third party warranty policy which they promote extensively and I paid extra for through Phantom Motors refused to cover the repair, costing me over £1,000 out-of-pocket. Upon inspecting the engine, the repairing garage confirmed the vehicle had not been serviced by Phantom Motors as claimed and cast serious doubt on whether the ceramic coating had actually been applied properly across the vehicle.
Conclusion
This experience was defined by deception, unfulfilled promises and stereotypical dealership tactics. What was sold as a prepped, fully serviced and protected luxury vehicle turned out to be a source of constant financial strain and distress.
Buyer Beware: Do not take their servicing or preparation claims at face value and be extremely sceptical of the aftermarket warranty offered. Most importantly, if you live outside the Wigan area, do not purchase a vehicle from Phantom Motors. Once the car leaves their forecourt, you are entirely on your own.
[Following my initial review, Phantom Motor Company reached out to discuss my aftersales experience and expressed a desire to make things right. I appreciate the direct communication, as well as the care package sent. Following our telephone discussion on Friday, 7th August, I submitted the itemised breakdown and invoices for my out-of-pocket costs as requested. I am currently awaiting a final update. I will update this review again once the matter is fully resolved.]

On the 31st July I purchased my dream car, and what an experience!!! this was ehanced by my Salesman at Phantom Motors, Amir. for the past week and 3 days Amir was always there to help , advise and reassure. Amir is a Credit to Phantom Motors. thanks again Cheers Dave

Longin was very thorough and The customer service was unmatched. and the overall experience was amazing. Would highly recommend longin and the team at phantom motor company to anybody looking to purchase there dream car.

Longin made the experience a pleasure from start to finish, friendly and not pushy at all...absolute pleasure to do business with

Longin dealt with myself from the initial enquiry and went above and beyond to prove his worth in assistance of purchasing my vehicle. No question was a problem for him to answer and a generally lovely guy!

Excellent service, dealt with Longin amazing chap hassle free would highly recommend!!
Thank you

Gary was fantastic.

Went above and beyond to make the deal happen. Was a complexed case. Very nice guy too.

I can't recommend Phantom Motor Company highly enough. From start to finish, the service was outstanding. Amir went above and beyond throughout the entire sales process. He was friendly, knowledgeable, and kept me informed every step of the way, making everything straightforward and stress-free.
There was never any pressure to buy, and Amir took the time to answer all of my questions honestly and professionally. His customer service was exceptional, and it's clear that he genuinely cares about making sure his customers are happy.
If you're looking for a trustworthy dealership with excellent customer service, I would definitely recommend Phantom Motor Company. Thank you, Amir, for making the whole experience such a positive one!

Really helpful! Looked after me from start to finish!

An amazing company! Jon and Matt were fantastic throughout the whole process—friendly, helpful, and incredibly accommodating. They made everything easy and stress-free. I’m so excited to be collecting my new car and couldn’t recommend them highly enough. Thank you for such a great experience!

Bought an x5 Great customer service from Amir,great selection of cars wish I had the money to buy a couple, very professional set up got shown around would recommend ⭐️⭐️⭐️⭐️⭐️

Excellent after sales as usual from
Ava at Phantom Motor Conpany.Looking forward to getting another new car in the future
Brizey Falkirk Scotland

From the initial phone call with Chelsey…
she made the whole buying experience excellent.

Definitely knew how to sell a car and was really helpful with all her knowledge and she was very thorough. Answered all my questions, and whilst bolt on packages were discussed, she never pressured me into taking them. Totally left it to my decision.
When we collected our car we had Longin helping us and he again was very pleasant, very helpful and discussed everything before we left. Both were really helpful.
Would definitely use Phantom Motor Company again and ask for Chelsey or Longin again!

Great experience collecting my car today, Amir was great really helpful going above and beyond and nothing was too much trouble, big thank you to him!

Feel scammed completely
Purchase Aston Martin from this company 6 weeks ago they’ve had my car in there garage 3 weeks no sign of fixing the issue, hilarious as they don’t even no what is up with the vehicle and they constantly lie luckily if my car isn’t fixed in sensible time limit my finance are rejecting this vehicle. But I honestly wanted to think this company was good but there genuinely not it’s been utter HELL and each email they send is different problems they should not sell prestige vehicles if they cannot fix them and secondly the cars are all from auctions so they clearly aren’t fixed before selling them.
Finally when I dropped my vehicle off to be repaired another 3 customers also dropping there vehicle off due to them being sold broken cars.
They don’t care once they take the money you only have to see trust pilot, auto trader, TikTok and also Facebook how many people they have conned! Such a shame as it’s been an awful upsetting experience and I suffer with severe anxiety which I am fully diagnosed with and this company have flared it up completely and just genuinely don’t care once you sign.
The mental stress since dropping the vehicle off has been awful, the car dropped whilst I was driving 60ph road with my child and red warning signs told me to not drive, as a young women this was terrifying!

Amir was a great help with getting my Range Rover sorted how I wanted it , nothing was ever too much trouble for him
The day I collected it , i was blown away by the car’s appearance .

Thank you for setting me up with my dream car! From the moment I spoke with Matt at Phantom I cannot speak highly enough of the service, attention to detail and organisation he has put into me buying my Jaguar. It has made buying my car a smooth and pleasurable experience. I had the car delivered and Brian brought it to my house and was fantastic at handover and so helpful. Matt even included a bottle of fizz to help me celebrate. I honestly cannot recommend Phantom highly enough, a fantastic and professional company.

Thank you all!
Chris

I would strongly advise anyone considering buying a car from this dealership to think very carefully before doing so.

From the initial purchase through to the aftercare, my experience has been nothing short of appalling. I purchased what I believed was a quality vehicle and paid over £1,000 for an extended warranty, only to discover it was effectively worthless when I actually needed it. It gave me no confidence or meaningful protection and certainly wasn’t worth the money.

When faults developed with the vehicle, I expected the dealership to work with me to resolve them. Instead, I felt they did everything possible to avoid taking responsibility. Once the vehicle was over six months old, they relied on the Consumer Rights Act to place the burden of proof on me rather than offering genuine customer support.

The dealership then had my vehicle back on their forecourt for over seven weeks, yet the matter still wasn’t resolved. Even more frustrating was that they ignored repeated contact from both my finance company and the broker, making communication incredibly difficult and prolonging an already stressful situation.

In the end, it wasn’t the dealership that resolved the issue—it was the finance company that rejected the vehicle, after reviewing everything. That speaks volumes about how the situation was handled.

The lack of communication, accountability and customer care throughout the entire process was shocking. Buying a car is one of the biggest purchases many people make, and the after-sales service should reflect that. Unfortunately, once the sale was completed, I felt completely let down.

Based on my experience, I would not buy another vehicle from this dealership, I would not purchase their extended warranty, and I certainly would not recommend them to family, friends or anyone looking for a reliable dealership. There are plenty of businesses that genuinely value their customers—sadly, this was not one of them.

I honestly cannot recommend this company.

My car broke down just two weeks after purchase, and the problems have continued ever since.

I've had multiple issues with the car, including the heating, suspension, and clutch. The car nearly killed me.

To make matters worse, communication has been poor. Emails are ignored, concerns aren't acknowledged, and I was often given conflicting information. Based on my experience, I would not recommend this company.