Had a problem with our general waste compactor one day before a senior management site visit. Had lots of tidying up to do but no means to get rid of waste. Contacted PHS and within 1 hour, Steve & Ga... ãã£ãšèŠã
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Steve O'Neils customer service is second to none, absolute gentleman and so quick and knowledgeable Came at drop of a hat and fixed the bailer in record time like it was nothing He knows the p... ãã£ãšèŠã
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Gavin was great. Explained what had gone wrong & how to stop it happening again. Fixed the baler & found another fault which I was able to log while he was doing the original work order. New job was s... ãã£ãšèŠã
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Everything is brilliant with PHS Wastekit. From the start, the process was seamless. Gary, the salesperson, was incredibly well-informed and honest, ensuring I got exactly what I needed without... ãã£ãšèŠã
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phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
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B66 1BZ, Smethwick, è±åœ
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
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Thank you for cancelling the order thatâŠ
Thank you for cancelling the order that shouldn't have been placed. I appreciate how quickly you dealt with the issue and helped avoid any inconvenience. Your assistance was greatly appreciated.
2026幎8æ4æ¥
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Angelina always delivers top classâŠ
Angelina always delivers top class customer service.
2026幎8æ3æ¥
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Quick response from PHS engineer SteveâŠ
Quick response from PHS engineer Steve Oneil fix the machine within 10 minutes very good engineer good lad very professional and very polite
2026幎7æ21æ¥
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phs Wastekit ããã®åç
Hi
Thank you for taking the time to share your feedback. I'm delighted to hear that Steve O'Neil provided such excellent service. I'll ensure your comments are passed on to Steve and his management team
The engineer we have (Steve ONeill) isâŠ
The engineer we have (Steve ONeill) is excellent. He represents the company is a professional and diligent manner. He gives sound advice and performs to the highest standards when on site.
2026幎7æ2æ¥
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phs Wastekit ããã®åç
Hi there
Thank you for your wonderful feedback. We are delighted to hear that Steve O'Neil continues to provide such a high level of service. His professionalism, diligence, and expertise are qualities we greatly value, and it's fantastic to know that his advice and workmanship have made such a positive impact.
Steve O'Neils customer service isâŠ
Steve O'Neils customer service is second to none, absolute gentleman and so quick and knowledgeable
Came at drop of a hat and fixed the bailer in record time like it was nothing
He knows the products and machines like back of his hand cant recommend enough
2026幎7æ15æ¥
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phs Wastekit ããã®åç
Hi Andrew
Thank you so much for the fantastic feedback. We're thrilled to hear about your experience with Steve O'Neil. His commitment to customer service, product knowledge, and rapid response is something we're very proud of, and it's great to know he was able to get your baler back up and running so quickly.
Our baler was down and waiting for aâŠ
Our baler was down and waiting for a replacement, Steve and Chris came in and fitted the new baler. The guys were knowledgeable and professional on site and got on with the job. Would highly recommend using again
2026幎7æ9æ¥
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phs Wastekit ããã®åç
Hi Paul
Thank you for taking the time to leave such a positive review. We're delighted to hear that Steve and Chris were able to get your new baler fitted quickly and efficiently. We'll be sure to pass on your kind words to them.
Gavin was great
Gavin was great. Explained what had gone wrong & how to stop it happening again. Fixed the baler & found another fault which I was able to log while he was doing the original work order. New job was sent through while Gavin was on site & he fixed there & then. Great polite & friendly fast service. ðð»
2026幎7æ6æ¥
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phs Wastekit ããã®åç
Hi Alex
Thank you for your fantastic feedback! We're delighted to hear that Gavin provided such a positive experience. Taking the time to explain the cause of the issue and how to prevent it from happening again is all part of the service we aim to deliver, so it's great to know you found this helpful.
We'll be sure to pass your kind words on to Gavin. He'll be delighted to know his polite, friendly, and efficient service made such a positive impression.
Had a problem with our general wasteâŠ
Had a problem with our general waste compactor one day before a senior management site visit. Had lots of tidying up to do but no means to get rid of waste. Contacted PHS and within 1 hour, Steve & Gavin turned up and sorted the problem. They also carried out a training session to avoid the original final cause of problem. Excellent service from both. Vin Rogan HHS Senior Engineer.
2026幎7æ1æ¥
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phs Wastekit ããã®åç
Hi VIn
Thank you for taking the time to share your experience. We're delighted to hear that Steve and Gavin were able to respond so quickly when you needed urgent assistance. It's also fantastic to hear that they took the time to provide additional training to help prevent the problem from occurring again. Delivering both a fast response and long-term value is exactly the level of service we aim to provide.
We'll be sure to pass your kind words on to Steve and Gavinâthey'll be thrilled to receive your recognition
Angelina always checks in to make sureâŠ
Angelina always checks in to make sure our stock levels are covered. Fast and efficient when asking for prices etc. Would highly recommend :)
2026幎6æ17æ¥
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phs Wastekit ããã®åç
Hi Barry
Thank you for your wonderful feedback! We're delighted to hear that Angelina has been providing such proactive and reliable support.
We'll be sure to pass on your kind words to Angelinaâshe'll be thrilled to know her efforts are making a difference.
Brilliant customer service
I was calling for a quote for baler wire. Keeley was so helpful and got a quote out to me within 5 minutes - very impressive. She has been so efficient and a pleasure to speak to. I have been very impressed with the serivce received
2026幎6æ9æ¥
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phs Wastekit ããã®åç
Hi Helen
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that Keeley was able to assist you so quickly and efficiently with your baler wire quotation. Providing prompt, helpful service is something we pride ourselves on, so it's fantastic to know that your quote was with you within minutes and that the whole experience was a positive one.
Outstanding service and high-quality machinery!
Everything is brilliant with PHS Wastekit. From the start, the process was seamless. Gary, the salesperson, was incredibly well-informed and honest, ensuring I got exactly what I needed without any fluff.
The installation and technical side were handled by Sukh, a wonderful engineer, and the ongoing customer service from Angelina has been nothing short of terrific.
I currently have a baler from them, and it runs like a swiss watch. I would highly recommend PHS Wastekit to anyone looking for reliability and a top-tier team.
Thanks again to the whole team!
2026幎6æ9æ¥
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phs Wastekit ããã®åç
Hi Peter
Thank you so much for your fantastic review! We're delighted to hear that you've had such a positive experience with PHS Wastekit from start to finish. It's especially rewarding to know that Gary's expertise and honest advice helped you find the right solution, that Sukh delivered a seamless installation experience, and that Angelina has continued to provide the high level of customer service we strive for.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with Gary, Sukh, Angelina, and the rest of the team.
Samantha Hughes Highly Recommended
Have been working with Samantha Hughes at PHS who has been extremely helpful and supportive. She is a credit to the company with excellent customer service and communication skills.
2026幎5æ21æ¥
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phs Wastekit ããã®åç
Hi Michael
Thank you for taking the time to share your feedback. Weâre delighted to hear about your positive experience working with Samantha. Weâre pleased her support has made a difference. I will be sure to pass on your kind comments to her.
Good delivery service
Good delivery service, products always arrive in good condition, service is brilliant. Highly recommend to anybody who has bailing machines to use PHS. The team is always helpful with any inquires we have.
2026幎5æ22æ¥
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phs Wastekit ããã®åç
Hi Barry
Thank you for your positive feedback! Weâre delighted to hear that youâre happy with our delivery service and that your products consistently arrive in excellent condition. Itâs great to know that our team has been able to support you effectively with your enquiries. We truly appreciate your kind words and look forward to continuing to provide you with a brilliant service.
Efficient & Friendly Service
We have used PHS for our bailing/compactor services for years and always find the team super helpful & accommodating with any issues. Angelina is always quick to help with any consumable orders to ensure we get the best value and speedy delivery when needed & recently accommodated additional visits within our maintenance contract required for our compliance. Very helpful & friendly service.
2026幎5æ21æ¥
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phs Wastekit ããã®åç
Hi Kim
Thank you for your great feedback! Weâre delighted to hear youâve had such a positive experience with our baling and compactor services over the years. Weâll be sure to pass on your kind words to Angelinaâsheâll be pleased to know her support with consumable orders and quick delivery has made a difference.
Weâre also glad we could assist with your compliance needs. Thanks again for your continued supportâit means a lot to us!
Excellent Service
Excellent Service. Immediate response to requests.
Staff are supportive and proactive, with a happy disposition.
2026幎5æ20æ¥
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phs Wastekit ããã®åç
Hi Roz
Thank you for your feedback! Weâre glad youâre happy with our quick responses and supportive, proactive team. Much appreciated!
Fast efficient service and always thereâŠ
Fast efficient service and always there to support when we need them, I would always recomend.
2026幎5æ13æ¥
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phs Wastekit ããã®åç
Hi Phil
Thank you for your kind feedback! Weâre glad to hear you value our fast, efficient service and ongoing support. Your recommendation really means a lot to us!
Steve OâNeill
The engineer who visited us, Steve OâNeill, was very informative and knowledgeable all round he was a very pleasant person and a credit to your company. Came twice as training was required on the machine.
2026幎5æ15æ¥
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phs Wastekit ããã®åç
Hi Kevin
Thank you for your great feedback! Weâre pleased to hear that Steve OâNeill provided such informative and knowledgeable support. Itâs fantastic to know he made a positive impression and represented our company so well.
Always in touch and a good service allâŠ
Always in touch and a good service all round
2026幎5æ15æ¥
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phs Wastekit ããã®åç
Hi Ste
Thank you for your feedback, it's really appreciated.
Angelina was a great help organising aâŠ
Angelina was a great help organising a delivery of bailing wire that was needed at short notice and typically needed on the weekend. This has been a great help and will save our stores team a lot of hassle.
2026幎5æ15æ¥
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phs Wastekit ããã®åç
Hi Tara
Thank you for your feedback! Weâre pleased to hear Angelina was able to assist with your urgent deliveryâespecially at short notice. Itâs great to know this helped your team and made things easier.
Samantha quickly understood the needsâŠ
Samantha quickly understood the needs of the business and came up with a solution within hours
We have since signed another contract with PHS waste kit truly happy
Excellent service from start to finish
2026幎5æ11æ¥
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phs Wastekit ããã®åç
Hi Craig
Thank you for your kind feedback. Weâre delighted to hear that Samantha quickly understood the needs of your business and was able to provide a solution so promptly.
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