Piglet's Pantry レビュー 

1,022
•
TrustScore 5段階評価の3.5

3.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Always found my orders are great. I received mine on time but the packaging had been damaged which impacted on 2 cakes sadly. The joy of opening as usual to see the items as shown on your web site di... もっと見る

5つ星のうち4の評価

All the food was v v fresh and delicious and tasty to eat. The lemon drizzle cake is to die for. My afternoon tea box didnt arrive until 5.30 which was disappointing. If you want your tea served... もっと見る

5つ星のうち1の評価

Tried to order an afternoon tea for my parents several times as they received a voucher. It would not go through. Could not find any contact details to get support. The voucher was for £40 and the aft... もっと見る

5つ星のうち5の評価

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... もっと見る

企業情報

  1. パン屋
  2. ・
  3. 卸売パン屋
  4. 仕出し飲食料品の提供業者
  5. 食品製造業者

当該企業による記述

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

1022件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 31%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(1,022)

過去12か月のレビュー数: 103件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Our afternoon tea was delivered when we…

Our afternoon tea was delivered when we arranged it the food was fresh and delicious the sausage rolls, were really nice as everything was I can't fault it

2025年7月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback! We're delighted you enjoyed the afternoon tea. We appreciate your kind words!

5つ星のうち2の評価

Palm oil?

Was about to order vegan pies,but then saw palm oil is used, so no thank you. Shame because im always looking for vegan options .

Your reply says you use sustainable palm oil, but there is really no such thing is there? Why not rape oil, produced in UK?

2025年8月1日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thanks for your feedback. We understand your concern. While we limit our use of palm oil, it's difficult to avoid in certain products which is why we use only sustainably sourced palm oil.

"Sustainable palm oil is palm oil produced with minimal negative environmental and social impact"

5つ星のうち5の評価

Perfect surprise gift!

Delivered on time. Perfect for a special occasion - quality produce & greatly enjoyed 😁

2025年7月29日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback! We're glad the delivery was timely and that you enjoyed the food for your special occasion.

5つ星のうち5の評価

Superb Classic Tea

This was a wonderful tea, which just kept on giving. Well packaged, and full of wonderful savoury and sweet treats, the tea was the best packaged tea we have had. The sausage rolls, both their pastry and pork filling, were very tasty, as well as substantial. The tea lasted us over two meals and we can thoroughly recommend it, either for yourself or as a gift.
The company were easy to contact by phone and were most helpful in getting the tea to us on the date we chose. Thank you.

2025年7月31日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your lovely feedback! We're so glad you enjoyed the treats and found the service helpful. We appreciate your recommendation and hope to see you again soon!

5つ星のうち1の評価

My daughter brought this as a birthday…

My daughter brought this as a birthday gift (lovely thought) but the content for the cost is awful , quality is not brilliant either , waste of money !

2025年7月31日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. We're sorry to hear you were disappointed. Our boxes include a carefully selected mix of sweet and savoury treats, but we appreciate your thoughts and will take them into consideration.

5つ星のうち5の評価

I was gifted a voucher from my work…

I was gifted a voucher from my work colleagues and have been waiting for the opportunity to use it for afternoon tea for two. I initially had a problem with ordering as the voucher wasn’t working. I phoned Piglets and a lovely lady went through ordering for me - perfect!

We had our afternoon tea today and oh my word it was amazing. I have had them before and also gifted to friends. It arrived on the day it was ordered for and we decided to have it on Saturday (today). I shared it with my son.

He had both the quiches. He in return gave me both his Scotch Eggs (I like the meat and not the egg so he had those!) and I was blown away at how large they were! There is no other Scotch Egg that I have come across yet which compares to the Piglets one.

The Sausage Rolls were huge!!!! I could have eaten half of one but after the Scotch Egg meat I didn’t think I could manage it so gave it to my son. I do intend next time to keep one for myself! Lovely scones with clotted cream and raspberry jam (my son gave me his and I am having it tomorrow as I managed to eat mine!). A lovely cuppa too.

That leaves us the loaf cakes to eat and had to be fair and let him have the Lemon Sponge Cake and Carrot Cake while I have the Victoria Sponge and the other Carrot Cake. Secretly I wanted his Lemon Sponge Cake but it’s not fair to leave him with two of the same flavour cakes. So that will be more tea and some tasty cakes!

The quality of an afternoon tea from Piglet’s Pantry is exceptional. I am now thinking of buying some Scotch Eggs and Sausage Rolls. We have decided that in the future we will be purchasing another afternoon tea and can’t wait. If you haven’t tried them yet I strongly encourage and recommend you do so! Thank you to my colleagues and Piglet’s Pantry for an amazing treat!

Update: I have since ordered 2 boxes of Scotch Eggs and 1 box of Sausage Rolls!

2025年7月26日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you so much for your wonderful review! We're thrilled you and your son enjoyed the afternoon tea and appreciate your kind recommendation. We look forward to welcoming you back soon!

5つ星のうち5の評価

The service & food all so perfect

The service firstly was so quick and items so well packed
The cakes - the carrot cake, rose cakes and lemon cake were so moist and tasty 😋
The scones were equally so so good
Not much a fan of the sausage rolls and the egg scotch was very good but could have been smaller in size
The quiche was just perfect
Had such a lovely afternoon with the vegetarian option
Would order again for sure 👌

2025年7月23日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback! We're so happy you enjoyed the cakes, scones, and quiches, and that the service met your expectations. We appreciate your honest thoughts on the sausage rolls and scotch egg and will keep them in mind. Looking forward to serving you again!

5つ星のうち5の評価

TOP PICK ME UP

This was sent to me by work colleagues whilst I was recovering from surgery. It was a lovely surprise and I can say the products were absolutely delicious and the selection was vast. I've also purchased one for a lovely friend for her birthday. This is going to be delivered tomorrow and I know she will be over the moon with it.

2025年7月22日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you so much for your lovely feedback! We're delighted to hear our selection brightened your recovery and that you enjoyed the products. We hope your friend loves her gift just as much!

5つ星のうち1の評価

Items never delivered, poor customer service

I ordered a vegan afternoon tea for two from Piglet's Pantry for my husband's 30th birthday. It was meant to be the main part of his birthday celebration. I followed the company’s advice to book delivery for the day before the event to avoid any issues. Despite this, the delivery never arrived.

DHL, their chosen courier, first told me it would come between 12.50 and 13.50. Hours after this slot had passed I had to call them myself to find out what was going on. They told me the driver was new and not following the correct procedures but assured me the package would still come that day. It never did.

My husband and I missed his entire birthday gathering with friends as we were stuck at home waiting for a package that never arrived. The food was perishable so Piglet’s Pantry’s own website says it should be destroyed if it is not delivered on time. Yet the following day DHL kept telling me the package was still on its way despite me calling them again to explain it was no longer safe to deliver.

This ruined two days of celebrations and left me without the birthday gift I had planned. Piglet's Pantry has so far refused to offer both a refund and a replacement which is the bare minimum I would expect for such a poor experience. Simply refunding me for something I never received does not make up for the upset and stress this situation caused.

Unfortunately I cannot recommend this company based on this experience.

Despite piglets pantry’s condescending response to this review they have done nothing to rectify the situation or make up for the stress caused by using their company still. Clearly have no care for their relationship with customers

2025年7月18日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We're really sorry to hear about your experience and completely understand how disappointing this must have been, especially for such an important occasion. We do feedback all reviews and incidents to DHL to better our partnership with them.

As outlined in our terms and conditions, we are only able to offer either a refund or a replacement, but unfortunately not both. As you requested a refund, this has now been processed.

We do appreciate you taking the time to get in touch and will continue working closely with our courier partners to help prevent situations like this in the future.

5つ星のうち5の評価

Have I been scammed? Absolutely Not!

Not happy, bought a coupon £22.50 for an afternoon tea for my wife's birthday, went to use the code - "code has expired". Tried to "chat" with them, can't connect hence this review.
Edit
Very happy now, spoke to a very nice person at Piglets Pantry - she explained there was an issue and she sorted it out instantly

2025年7月16日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re sorry to hear you’ve had trouble using your coupon. We want to reassure you that this definitely isn’t a scam! Please give us a call on 01903 215054, and we’ll be happy to help sort this out for you.

5つ星のうち2の評価

Order arrived late

Ordered so it was due to arrive the day before I needed it as instructed on the website. It arrived a day late warm and soggy and had to throw it all in the bin. Waited in til 8pm to receive the order on the day it was supposed to arrive and then had to rush about late at night to sort an alternative birthday lunch as received notification at 8pm it wasn’t being delivered. Received a refund but no gesture of goodwill for the inconvenience caused. It’s apparent from other reviews on here that they know they have issues with the courier but still continue to use them.

2025年7月11日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback, we’re very sorry for the inconvenience caused. As per our policy, we’re can either resend a fresh afternoon tea or issue a refund. We truly regret that your order arrived late and in that condition, and we’re actively working with DHL to improve our delivery service.

5つ星のうち1の評価

Absolute rubbish.

Absolute rubbish.
Will not except my card details for delivery, keeps telling me my expiry date is wrong.
It certainly isn't.
Gave up on the end.
Typical red letter crap, enjoy the money that was spent for the afternoon tea.
Rip off merchants.

2025年7月13日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We apologise for the issues you have experienced, our IT team are looking into this. We can take your order over the phone, please call us on 01903 215054.

5つ星のうち5の評価

Piglet's Pantry have been my must-have…

Piglet's Pantry have been my must-have afternoon tea packages for the last two summers. Their food is delicious, their service is impeccable, and whenever I want to treat myself and my friends/family, Piglet's Pantry is one of the first things I think of :)

2025年6月26日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you so much! We're so happy to be your go-to for summer treats and special occasions.

5つ星のうち5の評価

5 stars for the service

5 stars for the service, reliability and the joy your products brings to my grandchildren in the UK. I live in Australia so it is an absolute delight for me to still make their birthdays special via the delivery your food. The variety is such that each item is a favourite of at least one member of the family. As they shift around the country-side with some of the children now going to different universities and the parents relocating, your products are now delivered to new locations, just as reliably as they were 8 years ago to one location.

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review! We’re delighted to help keep birthdays special for your family, it means a lot to hear you’ve trusted us all these years.

5つ星のうち5の評価

Really friendly and helpful staff lady…

Really friendly and helpful staff lady was able to change the date of delivery of my parcel without any trouble- after my Mum decided to go out on her birthday !!

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your lovely review! Glad we could help and hope your mum had a lovely birthday!

5つ星のうち5の評価

Great communication & service

Great communication & service. All the food was fresh & tasty. We will definitely be ordering again.

2025年6月27日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your 5 star review! We're delighted you enjoyed everything and we look forward to your next order!

5つ星のうち5の評価

Excellent food and so much of it

Excellent food and so much of it, did us two days! With an added advantage of both being able to have a drink and enjoy in the sunshine

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your review! We’re delighted you enjoyed the food, great to hear you could both relax with a drink in the sunshine too!

5つ星のうち4の評価

A lovely easy treat

Everything was lovely on the whole. The quiches were all nice but all tasted quite similar. The cakes, in general were a little bit dry except the carrot cake but all were tasty. As a family we usually suffer with indigestion after pastry but not this time.

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. We’re glad you enjoyed everything overall. We’ll pass your comments about the cakes to the team to help us improve!

5つ星のうち2の評価

Disappointing quality

Disappointing quality
I loved the presentation box and delivery was good. The vegetarian rolls were lovely. However, the cakes were tasteless, I thought they could be better quality. Despite it being an extremely hot day all food arrive fresh!

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

We’re glad you enjoyed the rolls and presentation, and that everything arrived fresh. Sorry to hear the cakes didn’t meet your expectations, we’ll share this with our team to help us improve.

5つ星のうち3の評価

You sent me the Wrong voucher number ,

You sent me the Wrong voucher number ,
( it had expired) so by the time Groupon & yourselves sorted it out, I had to wait till the following week to send my VERY LATE SUPPRISE, Birthday 🎂 supprise Afternoon tea .

Food is always good 5☆☆ .

Just your ordering needs to be kept up to date, an not out of date .

2025年6月30日
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback and your kind words about our food! We are aware of the issue with Groupon and we are working with them directly to fix the issue. If anything like this happens again, please call us directly and we’ll fix it straight away.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報