Pioneer Law Firm レビュー 

154
TrustScore 5段階評価の1

1.1

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5つ星のうち1の評価

Disappointed in services. I called earlier in the month of May to skip that months payment due to lack of funds to pay both my rent and payment. On the 22nd noticed that the funds earmarked for rent h... もっと見る

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5つ星のうち1の評価

34 months in the program only to be told it would take an additional 11 months. That is after paying an extra $206 a month for 12 months. We were told at that time the program would be shortened... もっと見る

5つ星のうち1の評価

Find a better way to solve your debt problems. I've been with them for about 3 years. My credit score went down more than 100 points and it is not recovering at all. It seems like I owe more money bec... もっと見る

5つ星のうち1の評価

Im learning that Pioneer Law Firm did not pay off the credit in full as they stated, i have email confirmation as well. Do not trust PLF, i am going to have to go through BBB again inregards to the l... もっと見る

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企業情報

  1. 法律サービス

さまざまな外部ソースから提供された情報

We offer Legal Services for Bankruptcy, Business Litigation, FDCPA, and Real Estate Law.


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1.1

ひどい

TrustScore 5段階評価の1

154件のレビュー

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5つ星のうち5の評価

Great Customer Service

From the beginning Pioneer staff was very attentive, helpful and patient while dealing with all aspects of my case. They were always available to discuss my case and I didn’t have to worry about the creditors coming after me because Pioneer handled everything.

2019年1月21日
自発的なレビュー
5つ星のうち4の評価

Pioneer helped my crediit

Pioneer helped me clean up my credit card debt. It wasn’t quick but I stayed consistent with my payment plan and got it all taken care of.

2019年1月21日
自発的なレビュー
5つ星のうち5の評価

All the staff are always kind and…

All the staff are always kind and caring and spend time talking to you. This was the very best choice I ever made. Today Jason R. Was kind and courteous and took time to answer all my questions. I have actually recommended you company to a couple of my friends. Thank you Pioneer for giving me a piece of mind!

2019年1月9日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Thank you for your feedback Ms. Lopezrogina! Jason prides herself in providing quality professional service to all of our clients. As always, we are here to help and it is our pleasure to serve you.

5つ星のうち1の評価

Worse the more you suffer!

Since my last review (which seemed to get more attention than any of my calls), I initially received weekly calls asking if anyone from the legal department had called me concerning updates on negotiations...never did, and eventually they stopped checking with me (may have something to do with me suggesting they CALL THEIR OWN PEOPLE before calling for me to answer that question!), No one could answer why there was ZERO "negotiations" as far as reducing what I owed to anyone (the best they did was set me up in payment plans for more than I paid directly to debtors before, thereby adding their fees/handling ON TOP OF the ridiculous charges I paid for 18 months. I STILL have major bills they haven't "negotiated", primarily, they say because I need to give them even more money to bargain with! Pioneer is a scam, all crooks, and are bleeding me dry-their deduction is the first pulled from my checking account, and shortly after I'm in a negative balance, credit ruined, and no glimmer of ever getting out of debt.

2018年10月2日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello James

We're sorry to hear that you have not had a pleasant experience with our firm, your feedback will be shared with our management team, as we know account updates and communication is an integral part of the program. We understand that anytime your creditors take litigation action it can be stressful, however, know that we are here for you and we are working diligently to resolve this matter. We understand you are eager to resolve your debt, but please remember this is a multi-year program so it does take time to accumulate funds into the program before we are able to settle with your creditors. Once the appropriate funds have accumulated, and we have settled your legal accounts we will work directly with your other creditors to obtain settlements, at that time and of course will be in touch with you throughout the length of the program.

5つ星のうち1の評価

Im learning that Pioneer Law Firm did…

Im learning that Pioneer Law Firm did not pay off the credit in full as they stated, i have email confirmation as well. Do not trust PLF, i am going to have to go through BBB again inregards to the lousy services they provide.. Terrible service!!!

2018年9月16日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello JustBFair,

We're sorry to hear that you are unhappy with the services we provide, and we will be happy to address your concerns with you. As a reminder, we are a debt resolution company. Our primary goal is to save you money by settling the debt for less than what you owe, and not for the full balance unless it is otherwise stated in your settlement terms when accepting a settlement. We will be glad to discuss this further, please email your account information to feeedback@pioneerlawfirm.com, so we can contact you and address any and all concerns you have. Thank you for being a client at Pioneer law firm we look forward to your email.

5つ星のうち1の評価

Biggest financial mistake in my life

Update: They said in their reply that they would reach out to me. They never did, and it's been five years later. I'm just putting this on here hoping it'll help others from making the same mistake I did. Don't fall for their scam! I was paying them the same amount I had been paying to my credit card companies prior. Work with them and they will work with you better than these scam artists ever did!

When I became disabled at work, I looked for a debt consolidation loan. Pioneer Law Firm offered their "services", and at first they sounded okay, and a way out of trouble I had gotten myself into. When the guy came to our house and had me sign the papers, I asked him, "But this is less than I owe on my cards." I was stupid enough to think that this was still a debt consolidation loan, not a debt relief program. He told me how the big bad banks have been screwing us over for years with interest rates, and we shouldn't have to pay it.
Well, the banks have nothing on the people at Pioneer Law Firm. I originally had over $25,000 of debt in their program. When debt collectors called me, I referred them to Pioneer as I was told to do. One lady sighed and said she was sorry, it was the worst thing I could have done. I asked her why, and after telling her I gave her permission to tell me more, she offered me such a better deal than what Pioneer has been able to get from any of my creditors. And then when I called Pioneer and asked them to take that card off the list, the person on the phone actually sounded upset! But that's not the issue.
The issue is that this week I will make my last payment with them. I will have about $23,000 drafted out of my account. Of that, only $11,000 has gone to my debts, with more than $12,000 of debt coming back to me to handle on my own. There's another $1,500 sitting in my account that I believe will come back to me, unless they find a way to grab that as well. The rest of the money, over $9,000, went to fees! 39% of the money you pay to get out of debt will go to fees people. That's higher than the highest of interest rates! This is the biggest financial mistake of my life that I have made. I am making it my life's goal to warn off as many people as possible about Pioneer Law Firm. I paid over $23,000 for them to settle less than half my debt. Think about that.

Edit a year and a half later. They said I would receive a follow up shortly, and I never did. I'm doing this in hopes that other people see this now when the economy is going bad all over again. Please please please find another way out of your debt! Call and work with the companies! Anything is better than paying the same amount and having 40% of it going to these guys. At the end you'll still owe money and your credit will be ruined for 7 years. Please learn from my mistake.

2018年9月12日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Thomas

Thank you for your feedback, Pioneer Law Firm apologizes for any negative experience you have had during your program. Here at Pioneer, we are focused on settling your debt for less than you owe, we want you to pay the debt back, but our goal is to negotiate a payment plan so that we can save you money on each debt that we settle. We know there may be times when your creditors try to discourage you from using our program, simply because they know the tactics we use works and will help you on your journey of repayment much faster and ultimately save you money. Please remember the goal of your debt collector is to collect what is owed not save you money. We apologize if the representative you spoke with did not make you feel at ease when you requested to remove a debt, this will be communicated with management. Regarding the three unsettled debts, we have partnered with our negotiations manager and his team will customize a plan to settle your remaining debt and graduate you from the program. You can expect a follow up from us shortly regarding this.

5つ星のうち1の評価

Do not use this company

Do not use this company. The total settlement amount will not be anywhere close to what they estimate in the beginning. For more than a year they will collect ridiculous service fees and when it is close to the end of program they will leave you by yourself. The monthly drafts will increase a few times down the road but it won't be enough to settle all your debts and they will tel you to make your own payments after program ends.
They won't send you any documents of your settlements and won't provide you an interface to track your payments.
They won't call you back. You'll only receive generic responses and monthly bulk emails.
They will have you accept the same or worse offers multiple times.

2018年9月10日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Yasin


We apologize that you have not received your callbacks as promised, we assure you this feedback will be shared with our management team. Here at Pioneer, we want to ensure that our clients are clear on the fees they are paying, your service fees are 15% of your enrolled debt paid over 18 months, after the 18 months the money that you were paying in service fees will go directly into your reserve account for negotiations. There are times when circumstances arise with your creditors, and we may ask you to add funds to aid in completing aggressive negotiations. Please know although we suggest that add funds if needed, it is completely optional. Regarding your direct payments to creditors, this is sometimes offered to avoid the fees Global Client Solution charges to send the payments to your creditors especially when you are nearing the end of your program. Please know that you can contact GCS at (800) 398-7191 for online support into your global account. Accessing GCS online will give you access to the payments made to the creditor's including the date and the amount, scheduled payments, draft history and much more. Although all of your settlement information can be found online with GCS we will email copies of your settlement letters for your convenience. As always, we are here to help and it is our pleasure to serve you.

5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! They are terrible. They cost us more money than it was worth. Plus on top of it back in 2016 Chase sent me a cancellation of debt.. This cancellation of debt went to Pioneer Law Firm in their Colorado location. This document was never forwarded to me and now I have been audited by the IRS and have to pay back taxes plus penalty and payment processing fee. Just so extremely disappointing. There is no loyalty to their customers or trying to help you as a customer out. Once they get their money or you are done with the program, so are they done with you. Don't do it! They are like all greedy businesses and all they want is your money. I graduated the program last year and received this notice from the IRS just recently and now am left holding the bag because I am no longer a paying customer, even though the document was sent while I was a paying customer. What ever happened to customer service???

2018年8月30日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Ellen,

We apologize that you were dissatisfied with Pioneer’s service. After completing the 3-year program all of your debts were settled thus allowing you to be debt free. At times creditors will issue a 1099c meaning they have forgiven the debt however per the IRS you may have to pay taxes on this forgiven debt. Pioneer has no influence on the IRS guidelines or the creditors who issue a 1099c.However, you did save money as paying the taxes is much less than the amount that you owed the creditor. We apologize if this wasn’t explained thoroughly while you were in the program.

5つ星のうち5の評価

3 Greatest Days Of One’s Life..

I believe the 3 greatest days of ones life are the birth of their children, the day they get married and finally the day they can say they are debt free!! Thankfully becoming debt free was made possible by Pioneer Law Firm. They were so helpful along the entire process. They even got me out of debt faster than they said it would take. Thank you Pioneer Law. I’m finally able to live again.

2018年8月22日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Thank you for your feedback Mr. Budka! We are thrilled that your experience with us has been a positive one. We use feedback from clients like you, to ensure that we’re providing the best possible services.

5つ星のうち5の評価

Derrick was 'da bomb'

Derrick was 'da bomb'. Of all of the representatives I have spoken to, he was the most helpful. He has reassured me and calmed me down twice within a month. He deserves a star, employee of the month parking, and a RAISE!

2018年8月21日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Cecilia

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

5つ星のうち5の評価

I highly recommend Pioneer Law Firm

I highly recommend Pioneer Law Firm! The staff is so professional & helpful! They have helped me get debt free & it's the best feeling ever!!
Thank you Pioneer!

2018年7月6日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Chelle Calderone,

Thank you for your feedback! We are thrilled that your experience with us has been a positive one. We use feedback from clients like you, to ensure that we’re providing the best possible services.

5つ星のうち4の評価

5 year journey to recovery

Having been a client for 5 years after a nasty divorce, they were able to help me get going in the right direction. I only had one issue with a lawyer that was on retainer that showed absolutely no interest in assisting me. In fact I felt like an inconvenience. Everyone else was top notch and I would recommend Pioneer to anyone. Thanks everyone- you guys are the best=

2018年5月9日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Mr. Roseberry

Thank you for your feedback! We are thrilled that your experience with us has been a positive one. We apologize if you felt the attorney was not assisting you to the best of his ability. We use feedback from clients like you, to ensure that we’re providing the best possible services.

5つ星のうち1の評価

This is one of the most terrible…

This is one of the most terrible companies I have ever dealt with. We started the "program" and made the payments like normal. We tried to get a pay off amount ahead of time, they said they would submit the paper work and get it to us. They somehow lost the paper work, and missed getting it to us in proper time, they then deducted the monthly payment again. We called to get this started again, they told us our pay off amount was the same as before the last payment was deducted. When we questioned it, they gave us a crappy story about how they always over quote the amount needed and then refund the difference. you have to voice record everything you do, and it has taken over 90 minutes on the phone to stop future drafts, pay off our account. The employees have no idea what the hell they are doing. DO NOT DEAL WITH THIS COMPANY. You are better making your own deal with your creditors.

2018年5月7日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Robert

We are sorry to hear about your experience with our firm. Client satisfaction is our priority and we would like to work to resolve this. Please email your account information to feedback@pioneerlawfirm.com so that we can look into this. A member of our team will contact you within 24 hours to discuss a resolution once we receive your information.
.
Thank you,

5つ星のうち1の評価

Avoid Pioneer

I started with around $44k in credit card debt. I'm on the 4 year program scheduled to finish by September. I have one account remaining to settle and contacted pioneer earlier this year about paying off my remaining balance (around $4k in remaining payments) and they said it would take over $9000. They said I will have to make payments to the company directly after I complete the program if I don't pay any extra to then now. I have asked them to get a settlement offer from this last company but they refuse. They won't respond to emails or return phone calls.

When I enrolled in the program I was told that I would most likely finish the program early. I have made all my payments on time so it's very frustrating that they were off by over $5000 and that they refuse to make any effort to settle this final account.

2018年4月27日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Craig!


We are sorry to hear about your experience with our firm, Client satisfaction is our priority and we would like to work to resolve this matter with you Please email your account information to feedback@pioneerlawfirmcom so that we can review your account. Shortly after a member of our team will contact you to discuss a resolution.

5つ星のうち1の評価

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!! The fees they charge you for paying with your own money is ridiculous. They give you a small amount in the papers you sign when you begin but then it double and triples. If you must do debt refinance, do not use this company. Hidden fees!!!! Global Client solutions is also the company used by them. Don't use them either. I foolishly looked at other experiences and said that wouldn't happen to me but I was wrong. Seriously don't use this company.

2018年4月9日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello!


We are sorry to hear about your experience with our firm. Client satisfaction is our priority, and we would like to address any concerns you may have. Please email your account information to feedback@pioneerlawfirm.com so that we can research your account and follow up with you shortly after to discuss.

5つ星のうち5の評価

When I first started with my debt…

When I first started with my debt consolidation program, I was very unsure about the results. I had many questions and concerns. The agent answered all my questions and I gave it a shot, I started paying into the program and I noticed that all the calls from creditors stopped. I am nearly finished with my program only one card left to pay off. I can finally see the light at the end of the tunnell, that was something I never thought possible before I started with the program.

2018年3月29日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Gary,

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

5つ星のうち1の評価

Never Returns My Calls

I'm so very frustrated with Pioneer Law Firm. I have been with this company for near 4 years. My contract is scheduled to be completed in September 2018; however my settlements are to be completed in July of 2018...except for one card. Pioneer has repeatedly messed up this account. I was actually sued by the card company. I gave Pioneer all the information, and they failed to properly respond in sufficient time, so a default judgment was filed against me in court for the FULL amount of what I owed. Once that happened, Pioneer decided to finally do something. They settled my account, but I had to pay an extra $150 a month directly to the company! Then, they came to a different settlement a year later in which Pioneer would pay the company through my monthly payments. After only 3 months, Pioneer quit making payments to this company saying that the account was sold to another debt company. This was in September of 2017. Thankfully I check my account periodically and I noticed that no payments were being made to this company for the settlement. I was calling monthly, then bi weekly and every single time, they tell me that someone will call me back; that they are still trying to find out who the debt was sold to; they would talk to the litigation dept or their manager, and I would get a call back within 48 hours...NEVER ANYTHING! I have even told them that I actually work in the legal field and have spoken to my own private lawyer about this matter. My private lawyer has told me that I absolutely have a case against this company. However, I just want this all to end and Pioneer to actually do what the heck I have been paying them to do for the past 42 months! My very own lawsuit might be forthcoming shortly if I don't get any feedback from them soon! I'm so fed up.

2018年3月14日
自発的なレビュー
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello Beth,

We are sorry to hear about your experience with our firm. Client satisfaction is our priority, and we would like to address your concerns. Please email your account information to feedback@pioneerlawfirm.com so that we can look into this matter and have one of our specialists follow up with you.

5つ星のうち5の評価
Pioneer Law Firm ロゴ

Pioneer Law Firm からの回答

Hello!

Thank you for taking the time to provide great feedback. We love hearing that our clients are pleased with the services that we provide. As always, we are here to help and it is our pleasure to serve you.

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