They keep on taking money of my account. I contacted them already several times. Stay away from this company. After this review they contacted me and refunded my money.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
this company has been taking hidden duplicate payments and then on occasion's tripled the fee. I have had to cancel my card to stop further payments from being taken. I have wrote a email requestin... もっと見る
企業が回答しました
Ganz großer Scam! Keine Reaktion auf schriftliche Kündigung über die Email wie in legal terms angegeben. Geld wird trotz mehrfacher Kündigung innerhalb des Testzeitraums einfach eingezogen. HINWEI... もっと見る
企業が回答しました
I canceled my subscription in June 2026 and they have taken another payment. Email from support said no refund. Yet their email stated in June that it was cancelled and no further charges were to be... もっと見る
企業が回答しました
1.3
ひどい
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Still charge you after cancelling…
Still charge you after cancelling subscription.
Update: as part of their scam, their support team has told me when I downloaded their app I apparently signed up for both a 7 day and 30 day trial at the same time and only cancelled the 7 day trial. Which is not true, I only signed up for one trial and cancelled it about 10 mins after downloading their app
2026年6月22日
自発的なレビュー
Pixtuner からの回答
Hello! Thank you for reaching out. We are sorry for any misunderstanding that happened. This is not the experience we want anyone to have. We would like to investigate this immediately and resolve your billing concerns. Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please?
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, Pixtuner's Team
Scam
Scam, scam, scam! Same story as all the other reviews. Did a free trial then cancelled immediately. I even checked that I had no saved subscriptions. There were no emails to confirm that I had a subscription. I even deleted the app off my phone and didn’t give this any more thought at the time . Several months later noticed I have been paying monthly- £30 per month for subscription I hadn’t authorised. I am now dealing with this through my bank to raise a dispute.
2026年6月21日
自発的なレビュー
Pixtuner からの回答
Hello, Sabrina! Thank you for sharing your experience. Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. We completely understand your frustration and apologize for the stress surrounding these billing issues.
Even though you have contacted your bank, we want to resolve this directly with you. Please reply to our Trustpilot information request so we can locate your profile and look into your situation.
Best regards, Pixtuner's Team
Signed up for this app and immediately…
Signed up for this app and immediately on the same day cancelled my subscription, obviously within trial period. I even received an email confirmation of my cancellation so thought all was good. But, next month, suddenly I see a payment to them on my bank account!! We ask for cashback so hopefully all is fine, but then this month, again a payment to them! This is not ok. Can anyone help me solve this please? If this will be handled properly then I will update this comment and change my review stars.
Update:
Their customer support replied adequately to my issue and solved it promptly in a very correct and friendly manner. Happy with how smooth and swift they solved my issue.
2026年5月23日
自発的なレビュー
Pixtuner からの回答
Hello, Marcella! Thank you for reaching out. We are a fully legitimate company, and we always aim to provide a transparent experience for our users, so we want to look into the billing details you mentioned. Please reply to our official Trustpilot information request with your order ID or the email address used for the purchase so we can locate your details and provide you with the answers.
Update: Thank you so much for updating your review. We are glad our support team could resolve this for you promptly. If you ever need assistance, please feel free to reach out.
Best regards, Pixtuner's Team
Prompt reply for cancellation
I received the email to cancel. I appreciate this. Thank you.
2026年5月21日
自発的なレビュー
Pixtuner からの回答
Hello, Susan! Thank you for your feedback. We are a fully legal company that takes all cancellation requests very seriously, and we always aim to process them promptly in accordance with our terms. We want to check exactly what happened with your message so we can help you resolve this. Please reply to our official Trustpilot information request so we can safely locate your profile and provide you with the correct details regarding your account status.
Update: Thank you so much for updating your review and for confirming that your cancellation has been processed. We are glad our support team could resolve this for you promptly. If you ever need assistance, please feel free to reach out.
Best regards, Pixtuner's Team
They robbing me
They robbing me. I had cancelled my suscriptions after a month, but they still taking my money monthly. It has been 4 months now!!! Please help me find a solution
2026年5月18日
自発的なレビュー
Pixtuner からの回答
Hello, Lovely! Thank you for sharing your feedback. We genuinely want to clear up any confusion regarding your experience and look into the details of the charges you mentioned. Because we are a fully legal company operating under strict privacy standards, we cannot view your account details through this public page. Please reply to our official Trustpilot information request with your order ID or account email so we can safely locate your profile and provide you with accurate information.
Best regards, Pixtuner's Team
SCAM Cancelled free trial and I was…
SCAM Cancelled free trial and I was still charged . It’s such a con so confusing and then $39 taken from my account when it even said I wasn’t subscribed. . BEWARE OF SCAM
2026年5月16日
自発的なレビュー
Pixtuner からの回答
Hello, Kate! Thank you for bringing this to our attention. Please be assured that we are a fully legal company with clear, standard subscription practices, and we certainly do not intend to confuse our users. We want to check exactly what happened with your trial cancellation so we can help you with this billing inquiry. Please reply to our official Trustpilot information request so we can safely locate your profile and provide you with the correct details regarding your account status.
Best regards, Pixtuner's Team
Don’t act like you don’t know what you…
Don’t act like you don’t know what you are doing. Look at all the reviews here. You are an absolute fraud and every person behind this company should end up in jail for stealing peoples money. Disgusting !!!!
2026年4月8日
自発的なレビュー
Pixtuner からの回答
Hello, Lara! We hear your frustration and take these matters seriously. As a legitimate business, we always aim to follow standard industry regulations and keep our subscription terms clear. Because we cannot see your personal account history on this public page, we need a secure way to check what happened. Please reply to our Trustpilot information request so we can locate your profile and look into your situation.
Best regards,
Pixtuner's Team
Please avoid! They are scammers.
I already spent days going back and forth with your support team and was repeatedly denied a refund despite clearly explaining the situation. Publicly acting understanding now after refusing to help privately does not change the experience I had!!! They keep replying to the reviews here acting all understanding but when you email them they're terrible people!!! Please do not be fooled people! Stop replying and acting that you'll do anything useful I've already emailed you guys back and forth multiple times only to be met with your '14 days already passed' b.s excuse!
Your support team repeatedly hid behind policy wording while ignoring the core issue: users are being enrolled into two overlapping subscription tiers from a single signup flow, which any reasonable person clearly finds misleading. The fact that multiple reviews describe the exact same confusion says a lot. Why would someone have to cancel free trial twice when you clicked one button for the free trial you scammers!
I’m honestly just relieved I never have to deal with this scummy company again. GUYS PLEASE AVOID THEM BECAUSE THEY WILL STEAL YOUR MONEY!
2026年3月7日
自発的なレビュー
Pixtuner からの回答
Hello! Thank you for sharing your feedback. Please be assured that we are a fully legal company operating under standard digital commerce practices and transparent terms of service. Since we cannot identify your account from a public review, we would like the opportunity to review your specific case history. Please reply to our official Trustpilot information request so we can locate your account details and provide you with further information.
Best regards,
Pixtuner's Team
Pixtuner からの回答
Hello Louise! We’re sorry to hear about this concern! If a charge occurred after a cancellation, we want to check it immediately. Please share your email address or reference number here on Trustpilot. Our Support team wants to verify your account details and assist you further
Such a scam — don’t sign up
Below was my original review. But they did make things right so I want to make sure to update my review honestly. After posting this, Pixtuner refunded me for everything. So I may have been a bit harsh. It seems they are not a scam, but needed a little push to make right on the free trial. Thank you Pixtuner.
Honestly I wouldn’t even put 1 star but gotta put something. I can’t stand these companies that offer a 7-day free trial. I tried and cancelled after 1 day. I got charged. When I fought it, I received an email saying that I should have known that I was signing up for 2 memberships, a VIP AND basic. I cancelled the basic but not the VIP! Seriously? And the icing on the cake. They proceed to try to extend another free month to basic because apparently you can’t use VIP without basic. So I guess I cancelled Basic (supposedly knowing I had a second membership to VIP) and not VIP even though it was useless without Basic. Make it make sense! This is a horrible company.
2026年4月29日
自発的なレビュー
Pixtuner からの回答
Hello Laura! Thank you for bringing this to our attention. We’re sorry for the trouble you’ve had with your trial and the different membership tiers.
We want the chance to review your case and the emails you received. Could you share your account email or reference number? Our Support team wants to verify your details and personally assist you with a fair resolution regarding both memberships
CRIMINAL BILLING NETWORK
CRIMINAL BILLING NETWORK – MULTIPLE UNAUTHORIZED CHARGES
Do not let this developer, Mohammad Mahmudul Hasan, anywhere near your bank account. This is a coordinated scam designed to steal from you.
I sent a formal email to cancel my account, which they completely ignored. Despite revoking all authorization, they attempted to debit my account for $119.99 TWICE, and finally successfully stole $59.99. They use "dark patterns" in their apps specifically to ensure they can push through unauthorized charges.
Be warned: this developer operates a network of these predatory apps. If you see the names Mohammad Mahmudul Hasan or Matrix Solution, RUN. Other apps in this scam ring include:
• Face Up: Body Tune & AI Beauty
• Photo Peaa: Video Animator
• InSize App: Reel Video Maker
• Screen Recorder - Dual Cam
• Choozy: Random Finger Chooser
My bank is now pursuing fraud charges against them. I have also reported this entire operation to the FTC and the Illinois Attorney General. Save yourself the headache and the bullshit—DO NOT DOWNLOAD.
2026年4月23日
自発的なレビュー
Pixtuner からの回答
Hello, Tk! We take allegations of this nature extremely seriously. We want to investigate your claim and the timeline of your cancellation email immediately to ensure our billing practices remain transparent and fair.
We would like the opportunity to review your support history and make things right. Could you please provide your account email or reference number? Our Support team wants to verify your status and personally assist you with a full review of these transactions
Huge scam
Huge scam, they took money without consent and they changed even the subscription
2026年4月18日
自発的なレビュー
Pixtuner からの回答
Hello Mahmudul! We’re very sorry to hear about this! We aim for total transparency with our subscriptions and never want our users to feel surprised by a charge. Please share your email address or reference number here. Our Support Team wants to verify your account details and personally assist you
Ich musst meine Karte sperren lassen da…
Ich musst meine Karte sperren lassen da ich damals Apple Pay hinterlegt haben und über meine Bank die Zahlungen rückfordernd. Bei mir gibt es kein Kundenkonto wo ich kündigen kann. Extreme Betrugsmasche. Abbuchung über Abu Dhabi - wer weiß ob ich jemals das Geld zurückbekommen.
2026年4月13日
自発的なレビュー
Pixtuner からの回答
Hallo Anna! Es tut uns aufrichtig leid zu hören, dass Sie solche Unannehmlichkeiten hatten. Wir möchten diesen Vorfall sofort prüfen, da wir großen Wert auf Transparenz legen. Bitte teilen Sie uns Ihre E-Mail-Adresse oder Referenznummer hier auf Trustpilot mit. Unser Support-Team möchte Ihre Kontodaten verifizieren und Sie persönlich dabei unterstützen, das Problem mit der Kündigung und den Zahlungen zu lösen
SCAM~ I cancelled right away and they…
SCAM~ I cancelled right away and they have charged me 39.99 for a subscription.
2026年4月10日
自発的なレビュー
Pixtuner からの回答
Hello! We apologize for the frustration! We want to ensure your account is handled correctly and that any accidental charges are corrected. Please share your email or reference number with us via Trustpilot; our Support Team wants to verify your status and personally assist you in resolving this immediately
SCAM stay away
SCAM! Stay away from this platform/website/app. I thought i was being fun just testing it out for a free trial but was charged multiple times even after requesting cancellation, they claimed there were 2 different subscription and i had only cancelled one… of course non of that was actually transparent.
On top of that it doesn’t even work properly, a lot of my attempts ended in “transformation failed” with no explanation or solution.
I never leave reviews but honestly just hoping to save others from wasting money here.
2026年4月1日
自発的なレビュー
Pixtuner からの回答
Hello Le! We’re truly sorry for the frustration caused by both the billing confusion and the technical issues you faced. We aim for a smooth, high-quality experience, and it’s clear we fell short here. Please share your email address or reference number with us. Our Quality Team wants to verify your account details and personally assist you further
this is a scam be aware
2026年3月31日
自発的なレビュー
Pixtuner からの回答
Hello Rami! We’re concerned to see this and want to understand what happened. We strive for a transparent experience. Please share your email address or reference number here; our Quality Team wants to verify your account details and personally assist you in resolving any issues you’ve encountered
Don’t subscribe
Don’t subscribe, even after cancellation they will still charge you a recurring fee every month.
2026年3月24日
自発的なレビュー
Pixtuner からの回答
Hello Rose! We are very sorry to hear that you were charged after cancelling. This certainly shouldn't happen, and we want to stop any recurring fees immediately. Please share your email address or reference number here on Trustpilot. Our Support Team wants to verify your account details and personally assist you in resolving this
Шахраї
Шахраї! Списують кошти з картки після скасування підписки. Як це відбувається? Вони в чорну підписують тебе на іншу підписку (про це не написано ніде!). Потім доказують, що все написано і тд. Прийшлось блокувати карту…
ОНОВЛЕНО 18.03: Я написала в саппорт приватбанку минулого тижня та описала ситуацію, вони розглянули мою заявку та зареєстрували її в системі. Заявку віднесли до категорії шахрайства зі сторони pixtuner. Я так розумію вони подали запит на примусове відшкодування нелегально знятих коштів і о чудо, саппорт pixtuner написав мені зі сповіщенням, що відшкодують кошти. До того мої емейли просто ігнорувались.
2026年3月6日
自発的なレビュー
Pixtuner からの回答
Вітаємо, Роксолано! Нам дуже прикро, що у вас виникли такі труднощі зі скасуванням підписки та комунікацією. Ми прагнемо повної прозорості та хочемо переконатися, що ситуація вирішена належним чином. Будь ласка, вкажіть вашу електронну адресу або номер замовлення у відповіді. Наша команда підтримки хоче перевірити деталі вашого запиту та впевнитись, що ваше питання закрите повністю
absolute scam Company signed up for a…
absolute scam Company signed up for a Free Trial Beware Email Give Notice but still they Charge
2026年3月13日
自発的なレビュー
Pixtuner からの回答
Hello, Steve! We are incredibly sorry to hear about this experience and understand how this might be frustrating for you. This is certainly not the way we intend to operate, and we want to look into what went wrong with your trial period immediately.
To help us investigate this and sort it out for you, could you please provide us with the email address used to make a purchase and the order ID?
Best regards, Pixtuner's Team
Subscription cancellation ignored and unauthorized charge
My experience with Pixtuner was extremely frustrating and raises serious concerns about their subscription practices.
I asked to cancel my subscription by email on 22 February 2026 and again on 1 March 2026 because I never received any response. The website provides no clear cancellation policy, only a support email address that appears to be completely unresponsive.
I also cancelled the recurring payments twice, yet I later discovered that the subscription had been reactivated and another charge was processed anyway.
Only after several attempts was I finally able to cancel the subscription directly from the website. By that time, however, I had already been charged again.
Since the company ignored all my emails, I had no option but to contact my bank and open a dispute procedure.
A service that charges customers but does not respond to cancellation requests or support emails is highly problematic. Based on my experience, I strongly recommend that people think twice before subscribing.
2026年2月22日
自発的なレビュー
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