They keep on taking money of my account. I contacted them already several times. Stay away from this company. After this review they contacted me and refunded my money.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
this company has been taking hidden duplicate payments and then on occasion's tripled the fee. I have had to cancel my card to stop further payments from being taken. I have wrote a email requestin... もっと見る
企業が回答しました
Ganz großer Scam! Keine Reaktion auf schriftliche Kündigung über die Email wie in legal terms angegeben. Geld wird trotz mehrfacher Kündigung innerhalb des Testzeitraums einfach eingezogen. HINWEI... もっと見る
企業が回答しました
I canceled my subscription in June 2026 and they have taken another payment. Email from support said no refund. Yet their email stated in June that it was cancelled and no further charges were to be... もっと見る
企業が回答しました
1.3
ひどい
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1カ月以上経ってから回答
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Pixtuner have also charged me three…
Pixtuner have also charged me three times for the app on 15 16, and 17th of January and I still don't have the app (pixtuner) !!!!!
2026年1月19日
自発的なレビュー
Pixtuner からの回答
Hello, Margaret! Please accept our sincere apologies for the trouble regarding the multiple recent account charges and the difficulty utilizing the app. This experience does not reflect the standard of service we intend to provide.
Please share your email address and the order details via Trustpilot so we can review your case and resolve this matter.
Best regards, Pixtuner's Team
Completely fraudulent
Completely fraudulent. They set me up with multiple accounts, took multiple payments, offered refunds and then took more payments again on top. Complete scam.
2026年1月19日
自発的なレビュー
Pixtuner からの回答
Hello! Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. Pixtuner is a trusted app, and it saddens us to hear about this experience.
Please share your email address and the order details via Trustpilot so we can look into these specific transactions and assist you directly.
Best regards, Pixtuner's Team
This company is fraudulent and will…
This company is fraudulent and will double charge you for two accounts even if you cancel. Stay away
2026年1月18日
自発的なレビュー
Pixtuner からの回答
Hello, David! Thank you for sharing your concerns with us. We are sorry to hear about the frustration this experience has caused. It is our priority to ensure all transactions and subscription statuses are managed accurately.
We want to investigate what went wrong with your cancellation and stop any further billing immediately. Could you please provide the email address associated with your account, or your order ID? We want to look into this right away and ensure this is completely resolved for you.
Best regards, Pixtuner's Team
I tried this app thinking I was signing…
I tried this app thinking I was signing up for a one-week free trial. The trial was supposed to last a week, and then I’d be charged £7.99 if I wanted to continue.
Instead, I was charged £7.99 within just three days, with no warning, and then charged £29, followed by another £30 — over £60 total. I only used the app for three days.
Since then, I’ve been contacting their support (Mila) for about a month, and they kept promising refunds, but I’ve received nothing.
This feels like a misleading trial and unauthorised charges. I now have to contact my bank to try to get my money back.
Do not download this app. Be careful — the trial terms are not honoured and getting refunds is a nightmare.
2025年11月27日
自発的なレビュー
Pixtuner からの回答
Hello, Natalia! Thank you for bringing this to our attention, and we are truly sorry for the frustration and distress this situation has caused. It is never our intention to make our users feel misled, and we want to look into these charges right away to make things right.
To help us investigate this immediately, could you please provide your order ID and the email address associated with your account? Once we have that, we will prioritize resolving this for you.
Best regards, Pixtuner's Team
Pixtuner からの回答
Hi, Maria! We are a legitimate business, and we certainly don’t want you to feel this way about your experience.
Please reply to our Trustpilot information request so we can locate your profile and look into your situation.
Best regards, Pixtuner's Team
SCAM - keeps charging account
App doesn’t work, and they keep trying to charge my account even though the subscription is cancelled … DO NOT get this app
2026年1月10日
自発的なレビュー
Pixtuner からの回答
Hello, Jodi! We are very sorry for the frustration caused by the performance of the app and the ongoing transaction attempts on your account. We aim to provide a reliable service and want to investigate your account status immediately to correct this situation.
Please share your email address and the order details via Trustpilot so we can review your case and resolve this matter.
Best regards, Pixtuner's Team
Pixtuner からの回答
Hello, Per! Please accept our sincere apologies for the trouble regarding the charges to your card and any concern this has caused regarding your payment data. This experience does not reflect the standard of service we intend to provide.
Please share your email address and the order details via Trustpilot so we can look into your account status and finalize a resolution.
Best regards, Pixtuner's Team
1 STAR for the SCAM and 1 STAR for…
1 STAR for the SCAM and 1 STAR for the REFUND.
We are from Ukraine. And everyday we need money for our war life.
We had the situation with 2 subscriptions and they withdraw 40 dollars for second subscription which we didn't know until money paid.
At first we wrote email to our bank to cancel payment because of SCAM operation.
website updated: "pixtuner.tech"
We wrote to the email and try to take back our money.
Email of support is:
"supportDOGpixtuner.tech"
Email of developer as I think:
"supportDOGsupport2.kitty-dev.org"
(I received letters from this email address)
I wrote mail to this support email. They wrote that they know about our situation and gave information to the financial department.
I wrote the letter in that way:
"Good afternoon. Please, make a moneyback of Order ID: HRD-1AEA-202512-360418.
I didn't agree with the quality of your app, but your company made a payment from my wife's card. The Amount is 39.98$.
I wait for a fast response from you."
After that I wrote 40 emails and ask about my wife's money and situation with refund.
After long email conversation from 26th December 2025 till today 7th January 2026, we received the refund.
Finally we got 40 dollars back today at 7th January 2026 in the morning. It's a great news from my wife!
The main point that we made a new bank card after this scam. The old one was closed by us at the beggining... Ukrainians banks make new virtual card very fast...
Try to take your money back as we did it!
Good luck for everyone in fight with the SCAMers!
2025年12月26日
自発的なレビュー
Pixtuner からの回答
Hello, Dmytro!
We are a legitimate business, and we certainly don’t want you to feel this way about your experience. Thank you for letting us know that your refund has been successfully received. We regret that you experienced complications with an unexpected second subscription and that it required extended communication with our support team to get this finalized. It is our priority to handle all billing and cancellation requests as efficiently as possible, and we appreciate your patience throughout the resolution process.
Best regards, Pixtuner's Team
DO NOT USE!
DO NOT USE!
They are scammers - extremely poor quality product but high charges and they start two subscriptions instead of 1! There are many better options! DO NOT USE THEM!
2025年11月30日
自発的なレビュー
Pixtuner からの回答
Hello, Jo! We are very sorry for the frustration regarding the performance of the app and the unexpected charges for two subscriptions you encountered. We aim to provide high-quality service and clear account management, and we want to investigate your transaction history immediately to correct this situation.
Please share your email address and the order details via Trustpilot so we can review your case and resolve this matter.
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, Pixtuner's Team
An app run by hackers, stay away
A complete scam, a business run by hackers. I received several charges even after canceling the free trial. It took me more than five emails to get them to stop charging me, but six months later, they continued with another charge this month.
2026年1月5日
自発的なレビュー
This is a scam
This is a scam. Don’t start the free trial it doesn’t work and when it automatically charges you fees good luck trying to cancel. I got no response until I mentioned I contacted my bank. They ignored my emails and no refund was given. Stay far away from this company!
2025年12月31日
自発的なレビュー
Pixtuner からの回答
Hello, Karen! We appreciate you bringing these points regarding the trial functionality, cancellation process, and support response times to our attention. It is our priority to ensure all account setups and inquiries are managed smoothly, and we would like to investigate what took place.
Please share your email address and the order details via Trustpilot so we can review your account history and address this matter.
Best regards, Pixtuner's Team
Don’t trust them
Impossible to use it so I decided to cancel. However, when you think you found a way to cancel your subscription it’s not working so they continue taking your money from credit card. After a while I thought I had found a solution chatting with their customer service who offered to refund the money and assure me my account was definitely cancelled. Once again it was not true, they did refund the money but 2 months later they withdraw again the money on credit card. And this time the bot (yes you are not chatting with a real person but with a AI machine) says the refund is not possible. I ended up calling my bank to cancel my credit card, that was the only way to prevent any future new unwanted withdrawals. Impossible to trust this application and the company behind it.
2026年1月1日
自発的なレビュー
Pixtuner からの回答
Hello, Delord! We appreciate you sharing this feedback regarding the cancellation process, recurring charges, and your experience with our automated support. It is our priority to ensure all billing updates and customer communications are managed accurately, and we would like to investigate what took place with your account profile.
Please share your email address and order details via Trustpilot so we can review your transaction history and address this matter.
Best regards, Pixtuner's Team
Jeg prøvde en «gratis prøveperiode» og…
Jeg prøvde en «gratis prøveperiode» og avsluttet abonnementet like fort. Nå 3 uker senere fikk jeg mail med «bekreftelse på vip abonnement» og er trekt 40$ fra kontoen.
2026年1月1日
自発的なレビュー
Used to test and then cancelled free…
Used to test and then cancelled free trial. They have charged me 3months now. I have screenshots of the cancellations but still charged and there is no help to make sure it’s cancelled. Pure scam
2025年12月31日
自発的なレビュー
Pixtuner からの回答
Hi, Stacey! We appreciate you sharing your feedback with us, and we are very sorry for the trouble this situation has caused.
We want to look into the difficulties with your subscription cancellation and ensure all further billing is stopped immediately. Could you kindly provide your registered email address or order ID? This will allow our team to check your account details right away and secure a complete resolution for you.
Best regards, Pixtuner's Team
This is pure fraud
This is pure fraud. Even though they confirm that you have canceled and will not pay, the money is still taken from your account. If you forward this, they will continue to insist that it is only a reservation on your account. 1) It shouldn't be there in the first place, and 2) if it has been taken and you have proof of payment, then it is not a reservation. If you mention the police and a lawyer, they will offer a refund within 5 to 10 working days, even though they have already stolen it from your account in the first place.
2025年12月31日
自発的なレビュー
Pixtuner からの回答
Hi, Bianca! We are a fully legal company that takes all cancellation requests very seriously, and we always aim to process them promptly in accordance with our terms. PixTuner is a trusted app, and it saddens us to hear about this experience. We completely understand your frustration and apologize for the stress surrounding these billing issues.
We definitely want to make sure everything is clear and fair for you. Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
How is this legal? This is simply S-C-A-M
Backing all the other comments and reviews. Speculative and cynical methods being used with one goal - scam as many people as possible before they get shut down. I cancelled my subscription after for days and before seven. But it seems they started to separate trials claiming I only cancelled one of them. Why and how could I start two? They also claim that no records of the payments I speak of can be found. Even though my e-mail is full of documentation as well as my bank details. Hope the people behind end up with jail time eventually.
2025年12月30日
自発的なレビュー
Pixtuner からの回答
Hello! We are sorry to hear about any frustration surrounding the management of your subscriptions and the difficulties matching your billing documentation with our records. We aim to provide clear subscription tracking and reliable account lookup, and we want to look into your case immediately to clarify the situation.
Please share your email address and order details via Trustpilot so we can verify your account records and provide a resolution.
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, Pixtuner's Team
Total scam
Total scam. My card was charged fraudulently. This is not even an app I downloaded.
2025年12月30日
自発的なレビュー
Pixtuner からの回答
Hi, Belinda! We are a legitimate business, and we certainly don’t want you to feel this way about your experience. Please be assured that we take reports of unauthorized billing very seriously.
We would like to investigate this immediately and resolve your billing concerns. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
SCAM
SCAM
Versprechen einen 7 Tage Probe und berechnen SOFORT 40€
Ich habe jetzt mehrere Wochen mit dem „Support“ geschrieben und die verstricken sich von einer in die nächste Lüge um nicht zurückzahlen zu müssen. Solltet ihr auch solch ein Problem haben ich habe es an einen Anwalt weiter gegeben und man kann eine Sammelklage machen. Es geht mir nicht um 40€ sondern um den Betrug !
2025年11月19日
自発的なレビュー
I cancelled my free subscription in…
I cancelled my free subscription in time. I now find out that there was ANOTHER secret subscription that I also should have cancelled. They have now withdrawn $39.95 from me. It is a scam! And for a really bad app!
The support mailadress bounce, when I write them and the link to “contact support” does not work. I do not know how to contact them to end the subscription AND for them to give me a refund for the scam!!
2025年12月29日
自発的なレビュー
Pixtuner からの回答
Hello, Judi! We appreciate you raising these concerns. Our goal is always to maintain complete transparency around all transactions and ensure our users can easily control their accounts. Thank you for your insights on how these separate packages are structured; we are eager to address this for you right away.
Please provide your account email and order details via Trustpilot so we can look into your transaction record and sort this out.
Best regards, Pixtuner's Team
Very good and kind customer service
I accedentally subsribed twice. When contacting their customer service, they immediately corrected my mistake, cancelled the subscription and refunded the full amount. I’d say that is quite the great service!
2025年12月29日
自発的なレビュー
Pixtuner からの回答
Hello, Sandra! Thank you so much for sharing your experience. We are thrilled that our team quickly resolved the accidental subscription and sorted out your refund. Providing fast, helpful service is exactly what we strive for. Thank you for choosing PixTuner!
Best regards, PixTuner's Team
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