レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... もっず芋る

5぀星のうち5の評䟡

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... もっず芋る

5぀星のうち5の評䟡

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... もっず芋る

5぀星のうち3の評䟡

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... もっず芋る

䌁業情報

  1. 写真珟像サヌビス

圓該䌁業による蚘述

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


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3.1

たあたあ

TrustScore 5段階評䟡の3

240件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.1

すべおのレビュヌ

(240)

過去12か月のレビュヌ数: 16ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Excellent print quality as always

2020幎11月17日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi there,
Thank you for your feedback! We're happy to have you as our customer :)
Stay safe and have a good week!
Kind regards,
Your Pixum Team

5぀星のうち1の評䟡

I’m waiting 10 days for my passport


Waiting 10 days for passport photos!!

I have reached out to them now 7 times and NO response! There is no number to call them on.

Quick to take my money and not deliver. No customer service! Wish I had read all the 1 star reviews on here before ordering!

This place could be a scam! Please becareful - would not recommend.

———

My order number is 20415618.

Please let me know where my order is or refund me? This is not a great experience.

2020幎11月11日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Mich! Please let us know the order id. - we'll immediately check your order details and get back to you via email on this.
Kind regards,
Your Pixum Team

Update: Hi Mich, my colleagues have printed the order anew. The new prints have been dispatched today and shall arrive within the next 2 days. We are very sorry that it's taking longer than expected! In case you will have received both parcels, please dispose of one of these.
Have a nice weekend!
Warm regards,
Your Pixum Team

5぀星のうち1の評䟡

Environment? No, we print your product as often as you want to.

I ordered the retro advent calendar with photos on Pixum, I spent hours creating the calendar and then... the text was cut off the cards. While I was creating the calendar, I couldn't see that the text was cut off. I have contacted customer service. As I care about the environment, I thought that instead of a new print I would ask for a refund and try to fix the problem with the text myself. Unfortunately they cannot offer a refund because it was delivered as ordered. But I could design a new calendar, for free. Are you serious? Would you rather print again instead of giving a 10 or 15% refund? So in the end I have 2 calendars at home that are not as ordered.

2020幎11月11日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Stefanie,
Thank you for your feedback!
Our first priority is to deliver your artwork in the perfect quality. I am sorry for the misunderstanding with the text issue - of course, preserving the resources we are lucky to have is important for us, too!
We have issued a full refund on the misprinted calendar and informed the responsible department to make sure, your next photo project can be uploaded just as designed.
Stay safe and have a nice weekend!
Kind regards,
Your Pixum Team

5぀星のうち5の評䟡

Excellent product and reliable service!

Excellent product and reliable service! Highly recommend!

2020幎10月15日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Anna,
Thank you for your kind feedback - we are happy to have printed your new photo project.
Have a great week ahead!
Warm greetings,
Your Pixum Team

5぀星のうち5の評䟡

Perfect Prints

I ordered two canvas wrap around prints of my of cats and they are both really lovely. The quality of the canvas prints is exceptionally good and make my photos look very professional! Very pleased😊

2020幎10月3日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Dear Penelope,
Thank you for your great feedback!
Enjoy your new Wall Art designed by you and have a nice day :)
Kind regards and greetings to the cat models ;)
Your Pixum Team

5぀星のうち5の評䟡

I needed some passport size photos

I needed some passport size photos. Didn't want to go to a photo booth or an expensive photographer. I got perfect photos with Pixum. Definately recommend Pixum

2020幎10月2日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi there, happy to hear, you loved the passport prints! Thank you for your kind feedback and have a wonderful day!
Kind regards,
Your Pixum Team

5぀星のうち1の評䟡

"We are happy to have printed your new


"We are happy to have printed your new photo project!"
No you are not! You refused to make a copy of the design i ordered

2020幎9月26日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Michael,
Thank you for your message.
Have you got an order id. for us? We'd love to look into the issue and find a good solution for you.
Looking forward to your reply!
Your Pixum Team

5぀星のうち1の評䟡

I never received my order

I never received my order. If you have info that tells you I have then it is wrong.
Not happy and money already paid.

2020幎9月18日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Michael,
sorry to hear, the original parcel has not arrived yet.
We have printed a new copy of the case which is on its way to you via UPS. This is the quickest way for us to ship now - the tracking id. has just been emailed to you.
We hope, you'll love your new phone case!
Warm greetings,
Your Pixum Team

5぀星のうち5の評䟡

I tried them all but Pixum is the best

I tried them all but Pixum is the outstanding company for prints. Used them for years now and have never been disappointed with any aspect of their service.
Very highly recommended

2020幎9月2日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi David,
Thank you for your feedback! We are truly happy to have gained you as a Pixum fan ♡
Have a nice afternoon,
Your Pixum Team

5぀星のうち4の評䟡

Very conform to description

Very conform to description. Nice album with good pics. Only delivery time was longer. Price is also slightly higher comparatively to some other plate-forms with similar buness. But I am generally satisfied.

2020幎8月25日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hello Pascal, thank you for your feedback! I am sorry to hear, you had to wait a bit longer than usual for the parcel. We are currently working on our delivery times - sharing your experience is very much appreciated.
Have a nice day!
Warm greetings,
Your Pixum Team

5぀星のうち1の評䟡

wrinkles on my phone cowers and its not the material

the first covers i receive for my phone was relly nice then i deceide to order a other one. i did not like it as it as some wrinkles all overt the picture. first they say you can choose to make a other covers. They told me all i need to do is buy a other covert (valid for the same picture). but when they understand my complain was about wrinkles crossing the pictures they told me its the look of the material. but why there is no wrinkles on my first covers. they told me you can choose a different covers or have refund witch was all ready offered. no i ask them can you make a proper one. then they stop the production for a new covers so i ask for a refund and they stop email me. shame because they website is really good. i suggest to buy a covert for you phone and then go to a printer shop. order number 20024235 and 20035825

2020幎7月29日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi there,
there seems to be a misunderstanding - we'd love to look into it. Would you please let us know the order id.?
Looking forward to your reply!
Your Pixum Team

5぀星のうち1の評䟡

3 months and nothing yet

3 months and nothing yet. Ordered passport photos and haven't received anything. Dispatch confirmation email doesn't have tracking number or anything. Started a PayPal dispute

2020幎7月25日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Benjamin,
very sorry to hear, you are still waiting for the prints!
Would you please let us know your order id. to check the issue for you? We didn't get a match to your name in the database.
Looking forward to your reply!
Your Pixum Team

5぀星のうち3の評䟡

Great customer service

A mixed review as I purchased a 120cm x 70cm gallery print which is around £250. The first one arrived with a small flaw in it, the replacement was severely damaged due to transport. So, we had a refund. The overall customer service though was first class, and the refund came through very quickly.

2020幎7月21日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Steve,
Thank you for your feedback!
We have forwarded the issue to the quality dept. to make sure, all future deliveries can arrive safely.
Have a nice day!
Your Pixum Team

5぀星のうち5の評䟡

Excellent printing again on gallery


Excellent printing again on gallery acrylic glass. So well packed and delivered safely.

2020幎6月26日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi there,
we are happy to hear, you love the new print! Thank you very much for your feedback.
Take care and have a nice weekend,
Your Pixum Team

5぀星のうち4の評䟡

Got there in the end

Order a 70x50 Acrylic picture that turn up with rough cut edges and full of scratches. It's so poorly finished I'm not convinced they check their products before shipping.
Like others I have written to them twice to and not had a response.
The worst Gbp100 I've ever spent and certainly not what I'd expect from a German based company 😖

2 days on and still no word from their customer service. I left with no option but to get in touch with my credit card company to see if they help me recoupe the £100.

Thanks for your reply.
I have checked my junk mail sevral time but haven't received any emails from you.
I have now removed the protective film and very happy with the picture and hence the rating change. The Film is hard to see so apologies.

2020幎6月23日
自発的なレビュヌ
Pixum UK ロゎ

Pixum UK からの回答

Hi Patrick,
Thank you for your feedback.
We actually did reply to your message on June 23 - the email might have got sorted as spam.
Please make sure to remove the protective foil from the acrylic which always looks scratched.
Greetings,
Your Pixum Team

UPD: Great news! Indeed, the film is hard to see, sorry for the confusion.
Have fun with the print :)

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