Platinum Car centre レビュー 

My experience with Platinum Car Centre was an absolute nightmare. Not only did they sell me a faulty Audi that broke down twice, leaving me stranded and out of pocket for AA calls and hotel stays, but their boss was incredibly rude and intimidating, conveniently dodging my emails whenever I tried to address the issues.

To top it off, when I confronted them about the car troubles, they had the audacity to accuse me of filling the car with the wrong fuel, until I provided evidence proving otherwise. They showed no remorse for leaving me, a single mom, without a car over Christmas in rural Devon. Instead of gracefully admitting fault and rectifying the situation, they tried to brush off their incompetence.

And the nightmare didn't end there. A year later, I was hit with a hefty fine for tax and MOT violations on the very vehicle I had returned to them. It's clear that Platinum Car Centre operates with shady practices and a complete lack of empathy for their customers. Unless you're a car expert, steer clear of these crooks.

This was at Christmas a year ago- however I have court for this bulls**t tax and mot they didn't bother with (probably on purpose given they tried every trick in the book)

Corey - bought a BMW 1 series and traded in a Peugeot 208

ASK FOR DEAN
Omg the service was amazing so stress free and easy he knocked money off the cars worked with us to get a good price and now I’m happy as hell I’m my new car they made it look amazing when I picked it up honestly looked new and I can’t praise enough how they worked with me … needed to swap the car soon and the turn around was about 4 days from saying I want it/ buying it to receiving my car they pushed it through even though they were busy which I really appreciated

Also took the time to explain some of the features of the new car and any little problems to look out for plus gave me a warranty of 6 month to put my mind at rest …

Overall 10 stars if I could they made me ever so happy in my car and when I want another upgrade I will be going back to see dean

Absolutely terrible quality cars and customer service.
Bought a car and needed an extensive repair - was not covered by warranty…fair enough. Emailed to say the extent of extra cost that the breakdowns and mechanical failures have caused - got told to take the review down or they will not help at all. Completely discredited me and spoke to me as if I was the thickest person alive. Knowing that they wouldn’t help me regardless of removal of the review or not, I said I was not willing to do that…following that they got extremely rude and stated that they are not willing to help in any way what so ever and this was my fault. We have had 2 faulty cars from here now so it isn’t just a coincidence! AVOID THIS COMPANY AT ALL COSTS

Bought a lovely Audi Q2 off the lads today, lovely chaps to deal with and we were happy with the price we got.. all in all a great service and we will be back.. lovely range of cars In the garage also!

Brought a renault megane from platium cars didn't start new battery installed then the problems started.i gave the car back but they did not sort problem out.so we changed cars to a ford focus ecoboast less then 2 weeks later with 2 grandchildren in the car on the m5 car it blew up and caught on fire and was burnt out.platium cars didn't give a toss about it as they said its not there car anymore it's the finance company problem there customer service is very poor and as for the salesmen zac well i wont say what i like to say.
dispite my wife being threatened with an injunction not to put feedback on I don't give a toss people got the right to know who they are buying from

If I could give zero stars I would.
I brought a car from them end of November. I wish I had gone with my gut as the day I picked the car up Dean (sales Rep) when on about how the worst part of his job is when it goes wrong!! Before I got the car home 40 mins drive the engine light came on. Rang them straight away and told me to call again on Monday. They wanted me to take it local garage under the autoguard warranty instead of returning it to them. Persuaded them to take it back to get diagnosed and they did provide me with a courtesy car (one positive I suppose) they had the car for 4/5 days said it was a plug that needed cleaning and the car was good to go. Had the car back for 24hrs it felt sluggish and poor acceleration up hills! Then engine light back on again and noticed dripping under the bonnet. Called them again and asked for the details of the garage who looked at it and to find out what was done. I was told they couldn’t give out that information (red flag). They wanted me to take it to my local garage to get fixed under the warranty. I spoke to my local garage who kindly offered to run diagnostics came back with alternator fault and catalytic converter not working.

By this point I had enough and had no faith in the car at all or the dealership. I requested a full refund under 30 day consumer rights act and that was eventually agreed. I returned the car in Dec.
I returned the car to them after emailing aftersales manager and call with Zac (sales rep) plus text messages stating I would return the car on the 15th Dec. I even had Zac sign a document confirming safe receipt of the car and docs etc. i was told by aftersales it takes 14 days to process a refund! 14 days went no communication from aftersales when I chased I was told that I had returned the car unannounced so no refund had been processed (even though I had proof that this was not true). All in all it took almost 6 weeks for the refund to take place I had no update/communication from aftersales manager. I found this out through my finance company and finance broker. All this time I was without a car.
Also during the 6 weeks wait they sold the car to someone else before my finance was settled.
Although I would email regularly for an update I was either ignored or had an unhelpful arrogant response (there is no phone number for aftersales and they don’t share their name either).

We are in March now and I still have not received my cash deposit back. I was told by aftersales that they had refunded it to my card (again another lie) when I requested proof of this I had one email saying it will take 14 days to investigate and ignored ever since.

If you read this platinum cars I would appreciate my deposit being refunded as you have no right withholding it!

I am absolutely appalled by this company and the stress it put on me and my family for 6 weeks is disgusting!

My advice to anyone reading these reviews DO NOT buy a car from this dealership. Go elsewhere as like me you will regret it. Stay well clear.

Interestingly when I have mentioned their name to local people they appear to have a bad rep and well known for sell dodgy, rubbish cars.

Brought a car last week, first noticed it on their facebook page and from first message communication was quick and detailed. Zac was very accommodating and arranged a viewing around my working hours and was a pleasure to deal with a very professional honest bloke, nothing was too much trouble, everything explain in detail. Very happy with the car so far. Highly recommended for no fuss car buying :)

Great customer service, had a small issue and it was sorted straight away, thanks Zac

I am writing this review in total honesty of our experience regarding the recent purchase of a BMW X1, registration plate SL62 CVY, from Platinum Car Centre. Unfortunately, the overall experience has been extremely unsatisfactory, and I feel compelled to bring several issues to your attention.

Warranty Issues:
The car was sold with a 3-month warranty, and within a week, a persistent noise was identified. Despite following the guidance of the purported "warranty manager" via email, the recommended garages proved unhelpful, leading to inconveniences and unresolved problems.

Undisclosed Vehicle Condition:
Upon seeking a second opinion from a local garage, it was discovered that the car's undercarriage was severely corroded and inadequately addressed by previous repairs. This raises concerns about the integrity of the vehicle and potential unethical practices during previous MOTs.

Vehicle Breakdown:
Subsequent to the attempted repairs, the car experienced a complete breakdown, indicating a failure in multiple systems. Attempts to contact the dealership were met with unhelpful responses and a lack of resolution.

Communication Issues:
The communication with the so-called "warranty manager," Steve, has been unsatisfactory, with limited availability and unhelpful responses, leaving us without clear guidance or solutions.

Fuel Contamination Misrepresentation:
There was an attempt to charge additional fees, including an unfounded claim of fuel contamination. We dispute this charge, as there is no evidence supporting the allegation of petrol being used in the diesel vehicle.

Lack of Transparency:
The entire experience has left us questioning the transparency and integrity of Platinum Car Centre. There seems to be a discrepancy between the condition of the vehicle and the information provided during the sale.
Given these circumstances, we sought a refund through the finance companies, and we appreciate that this has been processed. However, the overall experience has been distressing and has eroded any trust we had in Platinum Car Centre.

Additionally, we urge Platinum Car Centre to review its practices to prevent similar issues from affecting other customers in the future.

I bought my daughter a car from Platinum a few months ago. Very quickly issue arose with the vehicle. On trying to engage with Platinum you are fobbed off with a contact email address. In short these guys are to be avoided. Appalling after sales, dodgy vehicles.
If you value your hard earned cash the. Please avoid this lot.

Just purchased a car from platinum, the service was top class, the service provided was simply the best, car was MOT but because they were not privy to who had done, they went and got it done again, resulting in several defects which was rectified
I would recommend anyone at least dropping in on them, my salesman was Martin, really professional honest guy

Bought daughter a car in feb 2022, had a few niggles nothing major, then in early may clutch failed, the refused to fix it as we couldn’t get hold of them and by the time we did it was a day out of warranty( the claimed warranty co refused due to not being covered but that was untrue it was due to being one day out of warranty) then 2 months later started to get turbo issues, rac suggested actuator issue, I got that replaced and that didn’t fix issue so was Tuvalu diagnosed with full turbo failure. Took them to court and unfortunately didn’t win due to the mileage that had been put on car initially even though the warranty paperwork we had did not state a mileage limit, the owner claimed we test drive the car, we didn’t as they couldn’t get it out when we went to see it, also claimed we were offers extra warranty which we weren’t. Paid £6000 for a car and Worthing 5 months had spent £1900 fixing it. No remorse, no help offered, costly mistake on our part.

DO NOT buy a car from these jokers!! Totally unprofessional and no help whatsoever!
Yeh full of the charm when it comes to selling, they want the sale,but absolutely rubbish when it comes to problems once you bought from them!!
We had the car two weeks when the head gasket blew. After inspection it appeared the water pump had been siliconed into place which put pressure on the gasket. The finance company had to step in and told them they had to fix it, Platinum didn't like the fact that they had to collect and redeliver the car to us at their expense, the finance company told them that by law of the consumer right act of 2015 that they had to. They really dragged things out and had the car for six weeks, it came back to us with the same problem, once it was independently inspected again ,so for six weeks they'd done nothing! Today after 7 months of this, the car was finally taken from us today, by the finance company and thank god for them, because without the finance company supporting us we would have got nowhere with these jokers! Platinum live in denial and come up with every excuse possible not to support you, they have a weird system that means you can only email after sales, but when they email back...eventually...it comes from the sales manager, so basically they are one and the same thing but they refuse to speak to you on the phone once you've bought a car. I wonder why, is it because the cars they sell haven't had the thorough inspection they claim they have, or is it because they know most of their cars are total rubbish because they come from auctions and have problems from the start that platinum don't want to fix?! I actually asked the joker when buying if he would put his kids in this car, he didn't reply and changed the subject, I should have known at that moment to turn and walk away, more fool me! They don't know anything technical or mechanical and they're not interested in how it's impacted your life or the mental or financial stress they've caused. They truly are a bunch of cowboys. You have been warned don't go near! Ps don't listen to the reviews on their website they're all fake and were all written several at a time on the same date, and these guys aren't big enough or capable of selling that many cars in one day! Ps when you do email them expect to be blamed and told its all your own fault, they are not interested and do not want to be repossible for anything, as I said they're in denial but are very professional when blowing smoke up their own backsides. I have proof of all communication between them and us if anyone wants to look. I'm also in communication with trading standards about these jokers as they should not be allowed to trade! Pps lol they even had the cheek to check with Trust Pilot when my review went live, if I had got the right company!! See what I mean...in denial! Shame you are so narcissistic that you can't recognise your own company and the crap service you give! Yes I've got the correct company, I'd hate to think you've got more than one, heaven forbid!!

Paid £5300 in June 2022.
Lots of minor problems which were put right.
However 8 months later I am now without a car as the timing chain snapped with no warning. I either scrap the car or pay around £3000 for a replacement engine & labour. I can't afford to buy another car or the repair.
Never had these sort of problems with any car previously purchased in such a short period of time.

Top quality service by Darren, he made the whole experience as hassle free as possible and nothing was a problem for him, I went there to look at 2 cars and after looking at the first I decided against it as it needed a bit of tidying up, Darren offered to knock some money off for me to get it sorted but I didn't want the hassle, I decided to view the other car and he was more than happy to move his stock around to get it out, once out the paperwork was sorted in no time and with no hassle, the car I took in the end I am very happy with and there were no issues with it, hopefully the after sales service if required is as good as the initial service and I would recommend them to anyone, top job Darren.

Brilliant service. Happy friendly customer service who are happy to help with any problems or questions.
Would highly recommend

Bought a Mercedes Benz c class from Platinum cars. Good value car , friendly staff helpful when I need help with an issue.
I would recommend people take a look at this dealership . Ten out of ten

Went to see an Alfa Giulietta that had just arrived in their hands,was quite scruffy on the rear wings etc from the previous owner but Martin promised they would sort it all for me (inside was perfect!).Slightly dubiously i said id take it if all the work was done and...WOW picked it up a week and half later and it was fantastic,all work done to a brilliant standard!!thanks again!

Well, where do I even start... Darren is the most welcoming, understanding and kind gentleman I have ever met (well, at least the only salesman I have ever met!) He was so knowledgeable and incredibly funny. As a single woman it can sometimes be daunting buying a car, but Darren was the perfect mix of professional, understanding and hilarious.
Thank you Darren, I so appreciate your time, effort and giggles!!

Reading the mixed reviews on here I wasn’t sure whether to visit the guys at Platinum but, my friend had a really pleasant experience with them so I decided to give them a try! So glad I did! Martin the sales man who dealt with me from start to finish couldn’t do enough to help me, they got me through on finance which was amazing and the little bits that did need doing on my new Citroen C4 were done before I collected as promised! This place sounds like it’s had a staff turn around since all the poor reviews I read! Well done Platinum and thanks again Martin!