POPFLEX レビュー 153

I ordered a backpack for my daughter, which the total was around $170. She used it for the first 2 days of school, and the zipper broke on it. They would not offer an exchange or full refund. They offered me only a 25% refund back!! I was told there is no warranty so basically, I paid $170 for a backpack that is useless to me now. I am a single mom, and it wasn't easy coming up with that money. Terrible customer service.

I ordered 4 hoodies and only received 3 and they will not resolve the situation with a refund or reship. Horrible experience will not be buying from them again. Basically shorting people to make money.

Most brands now tell you where the item you want to purchase is made, Popflex doesn't, I even think they clearly don't want to !! ! My first purchases were made in Vietnam, but the last ones were made in China, (designed in LA, made in China) and I absolutely don't want to buy anything made in China. Some people there, because they are a muslim minority, the Uyghurs, are detained in reeducation camps and work for free, mostly in textile. I know, for sure, that it is impossible to track. It makes popflex work like the fast fashion, like Shein, for example. When you ask the customer service where an item that you would like to buy, was made, the answer is always the same, and always in the vaguest way, they tell you that it is made in South east Asia ...!!! Please, be honest ! You have lost a customer ! Please, don't buy items that are made in China, don't feed slavery, don't feed barbarity !!

There was an earlier review left from a fellow Singaporean whom encountered a tracking problem I am now facing. I placed my order on 14 April but DHL tracking has been stuck on 20 April up until now (20 June). Popflex actually reached out to me about incomplete information (upon check out my address and local number was filled accurately so I don't know what info was really missing) on 2 and 5 May, which I thought would get the parcel moving once I replied the CS team but unfortunately nothing has changed. I reached out to the CS team on 15 May but they weren't of much help and there has been no movement by DHL or follow-up by Popflex. Have raised a lost package ticket with Popflex and hopefully I'll receive a refund. It's been such a long wait I have no interest in the item anymore and it was also meant to be a gift for a birthday that has obviously passed. Seems other people have more luck so I would caution against direct intl shipping and maybe opt for a forwarding service instead.

UPDATE: Popflex has refunded me.

I was so worried after reading the reviews but everything was fine. My order came within 12 days and I live in UK!

I ordered a backpack for nearly $300 AUD and charge shipment of $31 AUD. A tracking number was give 3 days later and its status is still unknown after one week. When query the delivery with the company we are told that it will take 35-50 days and said that it’s not their responsibility for the delivery.

Duffle bag
There seems a prblm with thr logistics partner or the one they are hiring for shipping. No one takes guarantee of delivering it. When we wrote to Popflex they said bag has been shipped, the logistics partner said its lost. We paid the money, we didnt get the bag. Atleast they have the responsible one. We paid an arm and leg and really really my daughter cried it over.

Very fast response and great service! I had an issue with a side pocket not closing properly, and was promptly given options on getting a refund or replacement. We wrote back and forth and each response was very fast so we were able to resolve the issue in about a day, much faster than other experiences i have had

Absolutely amazing! I’ve replaced my yoga mats with these. Then I tried out the booty bands and quickly replaced them all at my community center, and even with commercial use, they have been amazing! I then ventured onto the backpacks, that flash material, so so so fun, and what a great bag.

POPFLEX continues to refine and improve with every style that comes out! I love that they are always asking for feedback and improving on their products. I find that the recent pieces are true to size and very well made and the fabric is always amazing. I’ve had to return/exchange a few items and it’s a simple process and their customer care team are helpful and reply pretty quickly (usually within a day or less - some companies I’ve had to wait DAYS for a response). Exchanges are free which is a huge plus!! Another reviewer said they had to pay a restock fee but I’ve returned several items and have never had to pay a restock fee. The shipping is pretty fast within the US, too! My most recent purchase was the tie breaker super dress - I had to exchange it for a smaller size. A few hours after the post office scanned it I received an email from popflex saying my order was in the process of exchange and they sent my new item out the next day! It was so fast!! I order from them often and will order many more times!

A company that truly cares about the fit and quality of their clothing. All of my orders from POPFLEX have been delivered quickly, and I haven’t gotten a product I haven’t loved. The customer service was amazing, they even helped me figure out what size I should get when I was unsure. Love this brand!!

I’ve been a customer for several years and have always had great experiences with the products and customer service. My most recent order was the Cargo Leggings with pockets. Hands down my favorite leggings!!

I am so obsessed with my new POPFLEX leggings! The fit is so perfect and they are super comfortable to work out in. The quality of all their clothes is super high and they are so soft. I've already worn them at the gym, out shopping and relaxing at home. The shipping was really fast and I was impressed by how easy it was to order. I will definitely be telling all of my friends!!!

LOVE Popflex! I just got my new fav item, the Peekaboo Crew Tank! I LOVE IT. The quality is amazing, sizing is accurate, shipping is fast and returns are easy. I buy from this brand all the time and will continue to do so!

I absolutely love the product, and they are always so helpful to answer any questions I have about it! At this point my whole closet is Popflex.

This company cares! Their attention to detail and desire to truly solve problems with their products is so cool! Love their leggings and cloud hoodies!

Cute products and great quality for the price point.

I first started buying from POPFLEX two years ago and slowly but surely my entire activewear closet is entirely POPFLEX. Their quality and the value you get is literally unheard of, the same leggings I got 2 years ago are still in my weekly rotation today.

I also love their new exchange program, so if you dont like something they literally work with you to help you find your perfect style and size and you can exchange for free within that category. I always have a hard time finding bras, and this process helped me find the Ambition Bra (that I now have in all the colors haha!).

Being a group fitness instructor, I've had my share of using all styles of mats. Hands down the POPFLEX mats are the most versatile and durable! I also love that I can pack my mat into a carry-on bag and teach/workout anywhere!

I love Cassey and I love POPFLEX. I bought 2 Cloud Hoodies and some leggings and have been living in them ever since! Can truly tell the thought that goes into the process and the fit and quality is solid!