Powerdot レビュー 25

I can concur with other feedback here - great product but disappointed with the awful service. The company should consider using a better postal service company rather than ‘fobbing off’ your customers. I’ve ended up having to buy the replacement pads elsewhere during the long delay. I would have chose a TENS product from a competitor if I’d have known that this is the kind of customer service I’d receive.

I ordered a Butterfly-pad the 26th november (20 days ago) and I haven't received it yet! I have contacted PowerDot over and over again and I get the same answer “Your pads should arrive in the next few business days”. After contacting PowerDot again I got the message that their shipment takes between 20-25 days cause of the COVID-19 situation (fair enough but I didn’t get that info when placing the order).. 👎🏼

As a bonus they use Asendia’s standard shipping service which does not provide tracking details, but their system requires that they enter a tracking number when they fill an order - so the tracking number they send out, you can’t use that for anything!

The product is good, but the customer service is horrible. If you want to order replacement pads, they will charge you €10 for a snail mail delivery in 20-25 (!) business days! It is cheaper (and faster) to get compatible replacement pads from Amazon US. So without replacement pads my product is useless. Overall very sad experience.

I placed an order two weeks ago, and it has yet to ship. I've checked my order status and it says 'Unfulfilled', and the customer service have simply told me to wait because they're busy and have twice assured me that my order will ship within 48 hours. The first time that I was told it'd ship in 36-48 hours was 12 days ago, the second time was a week ago.

I can understand there could be some added delay with Black Friday sales, but I don't believe they sold so many of these that they've been unable to ship my order after 2 weeks. Whilst Wes from customer services has been responding, as a customer it doesn't feel like there is any drive to dig into the problem. I feel fobbed off by being told to just be patient.

I'd expect to get a better service than this, and I've requested a discount code for Amazon so I can order it for the same price there and get Prime delivery tomorrow through Amazon's fulfilment, since clearly there's no desire to sort this out.

It's a huge shame because it's sorely tarnished my excitement to receive this TENS machine to help with workout recovery and rehab. I now don't even know if I will receive it at all.