Praktiker レビュー 

STAY AWAY!!!
Άθλιο κατάστημα, παραγγελία για προϊόν που εμφανιζόταν άμεσα διαθέσιμο έχει καθυστερήσει ένα μήνα! Customer Service ΑΝΥΠΑΡΚΤΟ!!!
Έχει γίνει αμφισβήτηση συναλλαγής από την τράπεζα (500€) και καταγγελία στον συνήγορο του καταναλωτή, ελπίζω κάποια στιγμή να πάρω τα χρήματά μου πίσω.
ΕΙΣΤΕ ΑΛΗΤΕΣ ΜΕ ΚΕΦΑΛΑΙΑ!!!

Too much delay on the delivery and absolutely no help from customer service.
I order a door and door handles. The estimated delivery was 4-7 days. The door isn't here after more that 10 days and the handles are estimated to take more than 20 days to be delivered. In the mean time the call center and the customer support was absolutely the worst I have ever experienced.

The couldn't inform me on the delivery dates and after more that 12 calls the gave me a date for the door delivery and guess what ? They didn't bring the product.

Ich bin schockiert von diesem Kundendienst.
Wir haben eine Klimaanlage gekauft und nach Anschluss von einer Fachfirma funktionierte sie nicht. Da sie natürlich eine Garantie hat, habe ich mehrfach versucht Praktiker telefonisch zu erreichen.
Wenn ich dann mal das Glück hatte, nach ewiger Warteschleife an den Kundendienst weitergeleitet zu werden, - haben sie dort einfach aufgelegt!!!!
Sind dann aus lauter Verzweiflung 100km zu Praktiker nach Ioannina gefahren, um dort Hilfe zu bekommen- Fehlanzeige.
Dort fühlte sich niemand zuständig und wir sollen uns an den Hersteller wenden.
Das habe ich getan und nun warte ich abermals seit 3 Tagen auf den versprochenen Rückruf...
Wahrscheinlich kommen wir ohne einen Rechtsanwalt hier nicht weiter.
Fazit: Nie wieder Praktiker!

Αγόρασα ένα σίδερο ατμού μέσω eshop το οποίο έλεγε ότι θα υπάρχει παράδοση από 5-7 ημέρες. Έχουν περάσει 11 και δεν υπάρχει καμία επικοινωνία από το κατάστημα. Δεν απαντάνε ούτε στη φόρμα ηλεκτρονικής επικοινωνίας ούτε μπορείς να βρεις άκρη μέσω εξυπηρέτησης πελατών αφού μετά από τεράστια αναμονή σου λένε ότι θα σε καλέσουν πίσω και δεν σε καλούν. Πραγματικά δεν θα ξανακάνω ηλεκτρονική αγορά από το συγκεκριμένο κατάστημα.

I ordered and paid 500 euros for a washing in February 2024 and it is now the 23rd May 2024. I have never received the item or a refund despite making many calls to the customer service department and sending many emails. When you tell them why you are calling they literally put the phone down on you. VERY VERY BAD. DO NOT BUY ONLINE FROM THEM.

The worst customer service ever!
I ordered something from their site personally with a representative and she said I had to pay online, so I did! They ended up charging my credit card this same day. They said they would send me a message as to when I could pick my order up from the Elliniko store! One week later I go by the store and they said that I had to wait for the message, so I left. A few days later I call and they tell me that they don’t have the products that I ordered. I then called back to speak to a customer service rep again and they said that they did have them In stock and they would call me the next day. They never called! I am so disappointed. I will never shop there again. How do you charge someone without confirming if the products are available. My next step is the law!

Terrible CS ever 😡😡😡 they are bull***shi**tting you and they don't even listen to what you are saying! like they read from a script🤬🤬🤬 Our W machine is broken we made on online order we are still waiting !! Calling them and calling the delivery company!!! They are playing Tennis 🤬🤬😡😡we calling them everyday and from the morning till they close in the afternoon!! We have been like this for almost one month !!
They are scammers 😡😡😡😡

placed order in July 23, received 9 boxes of 10 in one month. 6 months waited missed box. Did not come. Requested to take these 9 boxes back to store. 2 Months waited cargo company to pick it up. In April the y picked it up. Now two months they saying that they did not receive boxes in house. Soon is one year case celebration. Terrible company and call center. what is the easiest they in Greece to resolve that cases?

*****WARNING*****
*****STEER CLEAR*****

Made a purchase over phone to be paid for in cash on delivery to a construction site.
Received a text 3 minutes prior to delivery, then a call asking where I was to accept delivery.
I was not on site, contractor didn’t have enough cash so I contacted a friend living close by to bring the remaining funds.
Order was paid for in full.
When I arrived to site only 1 of 3 parcels had been delivered.
Called Praktiker and was told they’d send me a tracking number which I’m still waiting on 2 days later.
Have been left on hold for more then half an hour the 3 times I’ve called back since.
Apparently if I’d like to speak to the manager I must travel across Athens to the store to speak with them directly. No way to connect me by phone.
Still waiting to see what will happen with the remaining 2 parcels.

Outrageous and extremely unprofessional. Will never purchase from here again!

*****WARNING*****
*****STEER CLEAR*****

We ordered some things online.
Everything came in three different deliveries.
One TV is broken and I have been trying to exchange it for several weeks now.
I have sent many emails, I have waited in line several hours.
I have spoken to at least 30 different people.
Nobody is able to help.
As soon as you told them what your call is about they keep transfering you from one to another.
And you have to wait in line at least 10-20 minutes EVERY time.
So after at least (!!!!!!!!!!!!!!!!!!!!!!!!!!!!) 10 hours in total I finally gave up.

Stay away!! The worst support ever!

Stay away! They don't answer the calls, they didn't send me the product...

Έκανα παραγγελία από το ηλεκτρονικό κατάστημα στις 7/3/2024 και την ίδια ημέρα έκανα και ακύρωση της παραγγελίας. Μέχρι και σήμερα 22/3/2024 δεν έχω παραλάβει τα λεφτά μου πίσω. Τους κάλεσα 5 φορές μεχρι να γίνει όντως η ακύρωση της παραγγελίας.

Τωρα τους καλώ καθε ημέρα για να μάθω ποτε θα μου επιστραφούν τα 700 ευρώ που μου έχουν κλέψει.
Το χειρότερο τηλεφωνικό κέντρο που είχα ποτέ την ατυχία να μιλήσω, μακάρι να αγόραζα απο το χειρότερο σκρουζομαγαζο.

ΠΟΤΕ ΞΑΝΑ, το μόνο σίγουρο!

Further Edit 15.4.24
I have to say the supplier of the chair has been fantastic. They video called us to see what the problem was, agreed it was a fault and that they would inform Praktiker to arrange a replacement.
They have contacted us numerous times to check if Praktiker have resolved the issue - they have not.
The supplier has already credited the money to Praktiker, so cannot understand why there is such a delay in sending a new chair out.
Lesson learnt - Praktiker may be ok to buy small insignificant items, but I won't ever buy a piece of furniture or larger items ever again. This is dreadful service, and we are STILL waiting for a new chair 2 months on!

Edited 19.3.24
Following my review here, I was telephoned by Praktiker and advised that as I had the chairs for 'so long' (8 weeks for a living room chair, I would definitely not consider this a long time!) I would have to contact the supplier myself. I was given an email address to forward the video to. I disputed that I was the customer of Praktiker and that it is they who give a 2-year warranty, but my words fell on deaf ears. So, I will contact the supplier myself.
This is crazy to be called 'customer service'! Praktiker sell the item, Praktiker should resolve any issue with the item!
I will update again once I have the outcome.

Original Post:-
I bought 2 chairs for my living room a couple of months ago. One of the chairs is already incredibly squeaky, like the frame underneath is not stable.I contacted Praktiker customer support and they asked me to send a photo. You cannot capture a photograph of a squeak and so I sent a video instead. I heard nothing back.
I have contacted them 3 further times, and I am still waiting for a response.
Their website states that they want customers to be happy with their purchases and that they have a 2-year warranty.

I have asked for a way to make this a formal complaint, and again, not heard anything back.

I have bought SO MANY items from Praktiker, but now realising how bad the customer service is I will take my business elsewhere.

I want to exchange the chair. Even now, I just want to exchange the chair.

Will somebody help to arrange this???

After 6 moths I did not receive the product neither my money back. The worser experience ever. They are mocking of us .

To bad it is not possible to give 0 star. 3 months and still no delivery, then when you finally cancel the order, getting a refund is impossible, hours spent on the telephone to get the same bulshit, lies.

Their customer service helpline 2109940000 seems to be manned by people of severely diminished mental accuity. During one of the 7 calls I made with an inquiry about progress of an on-line order, I spoke to 9 people. This went on for 32 minutes until the line went dead. Each one transferred me to someone else after telling me I needed to speak to the 'Sales Department'. If the 'Sales Department' actually exists (I have my doubts) I have been unable to be connected to it after 7 attempts by telephone. Really appalling company.

Absolutely shocking customer service helpline! As soon as they hear you speaking English they either hung up or „transfer you”, keep you on hold for 30 mins and then hung up! Didn’t even ask for any details, just not willing to help

I ordered complete toilets from Praktiker Athens but they were not delivered in full. No response from the after-sales service despite asking and receiving three messages via the website.
I will never order from them again and I advise everyone not to order from them. No problem with the Skroutz platform though.
This company is not professional at all.

Really bad customer service. I have place an order 24 Nov 23 I have received 22nd December only 1 piece out of the 3 in the order. I have called them multiple times passing me like a tennis ball from one line to another to tell again the same story to another person. In the end call tomorrow advised as the person dealing w my order is not there. Never again will buy from their eshop. I would suggest you improve your services or make disclaimers on the huge delays and incomplete orders arriving to our hands.