Having been a member for fifteen years, following this renewal (I paid twice) All adverts kept in editorial review for up to two months! All emails unanswered , no contact number! Informed them that u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been a Preloved premium member since March 2011. This year l downgraded to Full membership as l was spending more on membership than selling. Mostly because 17 adverts have been awaiting revi... もっと見る
企業が回答しました
I have submitted numerous advertisements over the past few months which have never been validated. I have emailed about 14/15 times asking for these to be approved with no reply. I have also asked fo... もっと見る
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Ad still pending in editorial review. 2-3 weeks now. Emailed and had nothing back. Site help info is just lacking any real information. Been on Preloved for years it’s definitely getting worse!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
当該企業による記述
連絡先
1.8
期待以下
1705件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Problems listing and messages ignored
I tried Preloved some years ago and didn't have much success, but as my account is still active, I thought I'd give it another try with a view to membership if it works well.
I submitted 7 ads on 16/12/25. However, only 3 got listed quickly; the remainder showed as 'Awaiting Review' and remained like this for more than three weeks.
I submitted a query via their 'Contact Preloved' webform, but didn't get a response or even an automated acknowledgement.
I tried again the first week of January '26, but the same thing happened. …and again, I got no response when reaching out for help.
What's the point of having a 'Contact Preloved' page and inviting users to "...please contact us" if you're just going to ignore messages?
...and, before you post a template response saying you don't know who I am and can't find any messages, my account name is Vangleton, so take a look and contact me directly first.
---------------------------------------
**UPDATE 18/01/26**
As you can see, despite the note in my review quoting my account name, 'Natalia' has posted the expected canned response claiming "...we can't find your account".
Worse than that, she's asking for an 'order number'! What is she talking about? No such parameter exists in the Preloved ad listing procedure or is mentioned anywhere on the site.
...and my ads are still stuck in 'Awaiting Review' a week later!
Accordingly, I've dropped my rating down to 1 star.
2026年1月12日
自発的なレビュー
Preloved からの回答
Hi,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
I have full membership and have…
I have full membership and have submitted 2 adverts during the last month. They are STILL subject to editorial review, so repeatedly I have asked Preloved via their complaints "system" why the delay. I have no yet received an answer or even an acknowledgement.
Preloved sent me confirmation of full membership on Dec 17th., so why is it they say they are unable to locate my account?
2026年1月1日
自発的なレビュー
Preloved からの回答
Hello James,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your PreLoved account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Been trying to list adverts for over a…
Been trying to list adverts for over a week still not listed I've sent loads of messages but no reply from them I decided to list my birds on a different website
2025年12月16日
自発的なレビュー
Preloved からの回答
Hello John,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Massive frustration and Dangerous
Massive frustration and Dangerous
I created an account on Preloved UK. Apparently my identity needs to be verified by Yoti. I had to submit my passport scan but that was not enough, I had to scan my face, only to be notified that my verification has failed. I am extremely upset that this system has collected so much personal data only to tell me they have failed the identity verification. And guess what, there is no contact point - their help page takes you round and round to nowhere. Avoid if you can.
2025年12月19日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for taking time to leave your review.
Could you please update your review with the email address linked to the account?
Thanks,
Sam
Cannot be legitimate…
I cannot see how this is a legitimate company. I have submitted 3 adverts, and have now stopped adding my items due to the pointlessness of this website and how they operate. 31 hours later and no response to messages, no adverts have been added to the website, they just take your money and dont allow you to list anything. I dont believe for one second there are any genuine sellers on this site that would put up with such things if they were serious about their business. I am dumbfounded that anyone uses this site. Absolutely bizarre.
2025年12月11日
自発的なレビュー
Preloved からの回答
Hi Amanda,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Preloved からの回答
Hello Natalie,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards,
Kayleigh
Preloved has become almost unusable.
I used to love Preloved but it has deteriorated to the extent that it is pretty much unusable now. My ad not uploaded, contact us done 3 times - still no reply. When searching it won't update the list when you put in, say, mileage from your address. Unless things improve soon I will be leaving and I suspect many others will too.
2025年11月27日
自発的なレビュー
Preloved からの回答
Hi Jacqueline,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Scam always already sold
2025年11月4日
自発的なレビュー
Preloved からの回答
Hello Claire,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account. Could you please update this review with an order number so we can resolve the issue for you?
We look forward to resolving this matter for you.
Kind Regards,
Preloved Team
I placed an advertisement two days ago…
I placed an advertisement two days ago and I am still awaiting approval from Preloved. I have contacted them multiple times, yet no one has taken the initiative to respond to me or reply to my emails. I have decided to give up and will no longer utilize their site.
2025年11月3日
自発的なレビュー
Preloved からの回答
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Signed up and paid £15 for a…
Signed up and paid £15 for a membership, filled all my details in and started to place my items for sale, the next day cannot log in until i get a code sent to my address, this was over a week ago. Sent 3 emails with no response, shocking service, feel i have been scammed, going to stick to Vinted, at least they talk to you
2025年10月2日
自発的なレビュー
Preloved からの回答
Hello John,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Too many adverts making it very…
Too many adverts making it very difficult to get around the website. Gave up in the end.
2025年8月17日
自発的なレビュー
Preloved からの回答
Hi Chris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I was so frustrated about not getting…
I was so frustrated about not getting into my’ preloved ‘ account until Katie came to my rescue. She was really fast to reply to my message and very helpful. I wish every company had a‘ Katie’ and would like to thank her again for her help .
Jane Cruickshanks
2025年7月16日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Speed of response and care of the…
Speed of response and care of the customer service teaam
2025年7月14日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Friendly, speedy and efficient.
Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances
2025年7月2日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie!
Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift
2025年6月30日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
I am writing to express my sincere…
I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!
2025年6月23日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Great site
I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.
2025年6月22日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Responsive service
I needed to change my login email address, and Katie was quick to respond and gave great customer service.
2025年6月17日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Power crazy vindictive policing by admin
Suddenly being blocked from replying to sellers by power crazy admin who keep sending my messages to the 'messages not sent' folder when I haven't breached any of the terms of use, the acceptable use policy, or the listing guidelines.
Tried to sort it out by email but now the admin refuse to reply to me and they just keep blocking my messages.
I had been a paying member for 19 years and this vindictive behaviour has only just started.
Absolutely disgusted with this behaviour.
Have asked to make a formal complaint about it but they have refused to reply.
Would advise everyone not to use preloved because the admin team are evidently discriminating against certain members and arbitrarily applying 'rules' that are not stated in the terms of use, the acceptable use policy, or the listing guidelines.
ETA: This has not been 'handled' by your customer service team, they have refused to reply to me and have refused to tell me which parts of the terms of use, acceptable use policy, or listing guidelines I have breached.
2025年6月16日
自発的なレビュー
Preloved からの回答
Hello Melindray,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Holly at Preloved solved my issue…
Holly at Preloved solved my issue quickly and efficiently, great platform to buy and sell.
2025年6月13日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
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