First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
企業が回答しました
所在地
所在地を変更Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... もっと見る
企業が回答しました
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... もっと見る
企業が回答しました
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, 英国
4.8
優良
676件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Approachable staff
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the guarantee and so she took my email address and found it. I was ver relieved. And everthing is beautifully presented.
2026年3月21日
ProCook - Bridgend からの回答
We're happy to hear our staff was friendly and knowledgeable. It's great to know our colleague was very helpful in finding your previous purchase for the guarantee. We appreciate you noticing how beautifully everything is presented.
ProCook - Bridgend からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff informative, professional, and helpful.
ProCook - Bridgend からの回答
We appreciate you letting us know about our great service and knowledgeable, friendly staff; it means a lot to our team.
Very helpful and knowledgeable 👍
2026年3月14日
ProCook - Bridgend からの回答
We appreciate you letting us know our staff was helpful and knowledgeable; we are so happy to hear it.
I had a faulty item
I had a faulty item, exchanged with no problem. Really lovely member of staff
2026年3月13日
ProCook - Bridgend からの回答
We're happy to hear that the exchange process for the faulty item went smoothly. We appreciate your positive feedback regarding our staff member!
ProCook - Bridgend からの回答
We are so glad you enjoyed your experience with our staff and service. Thank you for your positive feedback; it means a lot to us.
ProCook - Bridgend からの回答
We appreciate your positive feedback regarding our friendly, professional, and helpful service; we are so happy you were served well!
ProCook - Bridgend からの回答
We appreciate your positive feedback. We are so happy you were pleased with our good quality and affordable products.
My wife and I were very impressed with…
My wife and I were very impressed with the Pro Cook shop. A great selection of products equally impressed with the quality. We will definitely be shopping there again.
2026年3月8日
ProCook - Bridgend からの回答
We're so happy to hear that you and your wife were impressed with our shop and the quality and selection of our products. We look forward to you shopping with us again!
ProCook - Bridgend からの回答
We're glad you enjoyed your experience with our team. It's great to know that you liked our tablet system for email addresses. Thanks for the feedback.
ProCook - Bridgend からの回答
We appreciate your positive feedback. We are so happy you liked our quality goods and shopping environment.
Good shopping experience.
It was good to visit the outlet & look at the whole range. Good customer Service, will use again.
2026年3月3日
ProCook - Bridgend からの回答
We're happy you enjoyed visiting our outlet and appreciated our range and customer service. We appreciate your positive feedback and look forward to serving you again.
ProCook - Bridgend からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our shop well laid out and our staff friendly.
ProCook - Bridgend からの回答
We're glad you had a great experience with our customer service. Thank you for your feedback!
Problem resolved
I returned a faulty item and I was able to replace it with something else.
2026年2月26日
ProCook - Bridgend からの回答
We're happy to hear that you were able to exchange the faulty item for something else. Thank you for sharing your experience with us!
ProCook - Bridgend からの回答
We appreciate your feedback. We are glad you found our knife set a great value and that you are happy with the guarantee offered.
Refused To Honour Guarantee
Make sure you can afford to buy twice.
You’ll buy once, then you’ll buy again to replace the products you already bought because they refuse to honour their guarantees.
Having explained, in GREAT DETAIL, what we would be using the pans for, we were told they would be, “Perfect”.
Well that was not true! The pans were ruined within a few uses. We did not abuse the pans we used them for exactly what they are supposed to be used for.
We complained to customer services. They accepted that we were, “Badly advised”, by their staff but refused to give us new pans under guarantee.
We will never use this company again.
2026年2月21日
自発的なレビュー
ProCook - Bridgend からの回答
Thank you for your review, in order for us to look into this further please can you provide the requested details.
GOOD SERVICE
the staff were very helpful in direct me to the products I expressed interest in and the different varieties available
2026年2月22日
ProCook - Bridgend からの回答
We appreciate you taking the time to leave us this review! We're so happy to hear that our staff were helpful in guiding you to the products you wanted.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。