Stellar Cookwareレビュー 

I bought three 7000 series non-stick pans from Stellar. Over time the non-stick gradually failed on the pans, with the one I used most failing first. I contacted them to claim under their lifetime guarantee and 10 year non-stick guarantee. I was told that I had overheated the pans. This is not true, I have never used them on a high heat. The failure is not consistent with a single overheating event and the non-stick has not lasted for the period guaranteed.

They refuse to honour their guarantee. I gave them the chance to do the right thing, but their "guarantee" is not worth anything. It seems other people have the same experience.

The product quality is poor and the customer service is diabolical.

To add insult to injury they offer a 20% "goodwill" discount. Goodwill is something over and above what is required and what is required is for them to honour their guarantee. What makes them possibly think I would ever want to buy anything from them again?!

I bought the Stellar 7000 range cook set, and after around 1.5yrs the frying pan lost it's non stick. I spoke with the manufacturer, and they eventually sent out a replacement. A further year later, the same has happened again. I contacted the manufacturer, and sent photos, only to be told that I had been using the wrong temperature, on the wrong hob size. Even though they admitted that certain cooking needs to be on a higher heat.
As a gesture of goodwill, they offered a 20% discount of any future products that I would like to buy.
DO NOT FALL FOR THE 10 YEAR + WARRANTIES.

Be careful of special offers, they say you can get a free item if you spend a certain amount, then when you sign up to the newsletter the free item is withdrawn although it's on the checkout at the end you will not receive the special offer.

Brought a set of pans (the 7000) which included non stick frying pan with 10 year guarantee on the non stick. 5 years later the non stick has started to come away all round the pan. This pan was not used consistently as we had several other frying pans. I made a claim and it was rejected as apparently I had over heated the frying pan and scratched the surface even though I had only used plastic spatula and I explained any marks were caused by hand washing stuff stuck to the non stick. I had read that this would happen in another review and so I am letting people know the non stick guarantee is not worth the paper it’s written on. All that being said the stainless steel pans have been great just don’t bother with the non stick.

I bought the Stellar Profile 20cm Casserole expecting the same quality as an older Stellar pan I own. After one use, the difference in quality was obvious.

The base scratched and marked almost immediately and the exterior shows visible marks after washing. During normal cooking it burned my food far more easily than other pans I own. For a pan costing £71, the materials and performance feel extremely poor.

I also own a much cheaper pan from a well-known retailer that cost about a third of the price and performs significantly better, which makes the price of this pan very hard to justify.

Customer service was also disappointing. After explaining the issue and sending photos, I was told the marks were “normal use” and therefore not considered a fault, despite the pan being used only once.

I purchased this because of Stellar’s reputation and because an older pan from the brand performs very well. Based on this experience, the current product quality feels much lower than expected.

Our non-stick pan recently developed a lot of scratching and loss of the coating. I got in contact with customer service, who offered to send out a replacement pan the next day. Although it was a shame the coating disintegrated after just a few years, the excellent customer service wowed me.

The other stainless steel pans we have are all performing well, keep their strength and cook evenly. Would recommend.

I had a defect in my Stellar Rocktanium pan. Unfortunately the surface started disintegrating after 3 years of limited use. I did approach stellar about the problem and the guarantee but was told it was due to the use of the product. Unfortunately I don’t have any other pans showing the same issues (le creuset, circulon) so I was very disappointed with that response and in particular why one out of two would fail so quickly. I will never buy Stellar again and I have replaced my pan with an excellent Circulon Steelshield Nonstick.

Goods not received but payment processed. No replies from customer services

I have bought two sets of Stellar saucepans , first set in 1995, second set years after. One set i use at home, second set in my holiday home . One of the saucepans has become pitted, stained and tarnished.
I emailed customer services, who asked for pictures of the saucepans, measurements and proof of purchase. I sent the photos and measurements and explained I don't have the receipt from over 20 years ago. I was told that nothing can be done without proof of registration of product / proof of purchase or receipt. On their website it states it is advisable to register/ keep proof of purchase. It does NOT state it is compulsory.
Really disappointed that they have not honoured their life time guarantee, despite me being a loyal repeat customer since 1995. Only one pan out of 9 that I own has a fault and they won't help me

Purchased two non-stick frying pans in 2023 which have a lifetime guarantee. The coating on both pans has failed over time and I contacted the team with photos. They have advised that I have misused the pans by cooking with the heat to high?! I don't know how they can tell this from the picture and "high heat" is subjective and surely varies from appliance to appliance? Would not recommend!

Shocking quality. Had a frying pan for 2 weeks and its got loads of cuts in the non stick from the spatula. Avoid this brand. Their gaurentee isnt worth anything. They won't replace anything just claim its damaged from use. Guess you have to not use them for the gaurentee to be valid?? Avoid

Purchased a set of sauce pans for 186 pounds. Week later they’re 50% off. So called the company to see if they’d do anything. They’re stance is they’d rather loose a sale ( me returning them at my cost ) than offer anything towards this discount. Representative couldn’t be less bothered , will not be using them again and have returned the pans. Terrible marketing and worse customer service.

I bought a Stellar can opener from a third party shop, not directly from Stellar. Unfortunately there was a problem with the product and it stopped working. I had bought it a while ago but even though I had the receipt, I thought it might be difficult to get a refund or replacement. When I contacted Stellar, they replied quickly and apologised that I hadn’t had a good experience with the product. They immediately offered to replace it and because I didn’t want the same can opener, they told me to pick one of my own choosing. All of the ones available were more expensive but they have still agreed to send me the new opener free of charge. The customer service was excellent and Lucy was polite and helpful and made this a simple, hassle free experience. I would definitely recommend Stellar products.

In August I sent an email to customer service for help as my saucepan lid got so hot I couldn’t touch it. ( the saucepan is 10 years old) Beth at customer service emailed straight back and offered a replacement washer. They kept me informed as to when the washer would be in stock, and true to their word my washer arrived on time. I cannot fault their help and response to my first email, really impressed with the service hence a well deserved 5 star . Good job Stellar Cookware

Super fast delivery, which I wasn't expecting. Well packaged and top quality frying pans.

I contacted Stellar customer services and in not many hours i got an email from Ellie. Without me asking this great lady kindly offered to replace a saucepan that was bought over twenty years ago because the two rivets that attach the handle to the saucepan had become loose.
No words of mine could adequately express or quantify my gratitude to Ellie and Stellar.

Buying Stellar products is most definitely not a cost. Rather it is a lifetime investment. Needless to say the very professional service from Stellar delivered by Ellie was second to none. This lady is great great asset to Stellar.

Really good looking, practical kit.

Got a kitchen full of pots, and then stocked up on the knives.

Any issues with products have been dealt with smoothly and painlessly.

I have had a set of Stellar Sabatier kitchen knives for many years now which have performed admirably. But recently, the handle of my carving knife just inexplicably sheared off from the blade.
I contacted Stellar customer services initially to ask if this should happen and without my ever asking, they agreed to replace it free of charge, even giving me a choice of which model of knife I would like to receive.
I thought this was excellent considering I didn’t have any proof of purchase for the knife as it was so long ago that I bought the set.
The replacement knife of my choice arrived within a few days, so I am very grateful for the exemplary customer service that Ellie from Stellar provided.
Her communication was prompt and polite and she took the time to fully answer my questions about the technical aspects. Her knowledge of the products was excellent.
It is so nice to know that good old fashioned customer service still exists in these times…there was absolutely no quibbling and I was made to feel like a valued customer. SO so refreshing!

Non existent customer service and absolutely terrible quality products

Fantastic products appalling customer service. I'd suggest buying through a decent retailer, rather than direct from Stellar, so you don't have to deal with them.

I bought a steamer direct. I could not get rid of the sticky residue from the label on the inside. After multiple different products, shredded fingers and a run through the dishwasher, it was still sticky so it made it unusable. No response at all to.my email after 10 days. I have eventually managed to get the worst of it off.

I bought my Stellar tri-ply pans from a retailer, no issues with them. They are fantastic. Heat up so quickly on induction. Im just so relieved that if there are issues later on I can go to the retailer, rather than Stellar.