The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... もっと見る
所在地
所在地を変更Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... もっと見る
It was such a pleasure to be taken care of by Chloe and Becky at the Cheshire Oaks ProCook outlet. Both were incredibly professional, patience, friendly and knowledgable about their products making su... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, 英国
4.8
優良
1260件のレビュー
顧客にレビューを依頼しています
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Friendly and helpful staff
Friendly and helpful staff. There’s always so much to look at and I enjoy browsing. Staff very knowledgeable and cheerful.
2026年6月25日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
ProCook - Cheshire からの回答
We are delighted you enjoyed our service and product.
Staff…
One staff member was walking round putting vaseline on her lips with her fingers. I think she should do it somewhere where she can wash her hands!
The tills were a bit chaotic with paperwork which seemed more imprtant. The lady who served me was excellent.
2026年6月21日
ProCook - Cheshire からの回答
We appreciate you sharing your observations. We are addressing the staff conduct and the till area's organization to improve our service. We're glad one of our team members provided excellent service.
A quality product
You can't beat a ProCook product. Always of high quality. For the quality I feel it's value for money, as the items last for years.
I'm always impressed with the customer service you receive.
2026年6月21日
ProCook - Cheshire からの回答
We're so happy to hear you consistently find our products high quality and great value! It's wonderful that our items last for years and that you're always impressed with our customer service.
Good customer service
2026年6月17日
Excellent service in shop
Excellent service in shop. Knowledgable, pleasant , friendly and professional staff who served me.
I did research the item that I wanted and I was directed straight to it. Plus honoured blue light discount which is a bonus.
2026年6月14日
ProCook - Cheshire からの回答
We're so pleased you received excellent service and found our staff knowledgeable and professional. We appreciate your kind words and are glad you found what you needed.
Great customer experience
Found exactly what I wanted. Staff member was helpful and had a lovely chat whilst I paid. She had a smile on her face and clearly is good at engaging and helping customers.
2026年6月16日
Perfect Service
We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase.
We didn't catch the member of staff's name but she served us at the Cheshire Oaks store on Tuesday 16th June and our order number was O0753543993
2026年6月16日
ProCook - Cheshire からの回答
We are so pleased to hear about your positive experience with our team at the Cheshire Oaks store. It's wonderful to know our staff provided professional service and assistance, leading to your purchase. We appreciate you sharing this feedback.
Very helpful and friendly assistant.
Very helpful and friendly assistant.. the shop is clean and bright .. I would certainly shop there again
2026年6月16日
The price is competitive and the staffs…
The price is competitive and the staffs are politely to serve customers.
2026年6月15日
always visit but noticed they had moved…
always visit but noticed they had moved to a larger store, must bigger and better laid out, we found a table cloth on a display near the entrance and it was the perfect fit and colour for what we were looking for the staff very friendly as always.but as this was the first shop we went in we only bought a pair of training chopsticks with the plan to re visit later in the morning.
2026年6月14日
ProCook - Cheshire からの回答
We're delighted you enjoyed our new, larger store and found it well-laid out. It's wonderful to hear our staff were friendly and that you found the perfect tablecloth! Thank you for your positive feedback.
Service as it should be
My experience at Pro Cook at Cheshire Oaks was overwhelmingly positive. The lady that initially approached us was highly professional, very knowledgeable, friendly and not at all pushy. I would definitely recommend the store to others.
2026年6月9日
ProCook - Cheshire からの回答
We're so pleased you had an overwhelmingly positive experience at our store! We appreciate your kind words about our professional, knowledgeable, and friendly team. We're glad you would recommend us!
ProCook - Cheshire からの回答
We're so glad our team provided helpful and dedicated service. We appreciate your positive feedback.
Purchased salt and pepper mills from…
Purchased salt and pepper mills from Cheshire Oaks. After returning home to N.Wales noticed the plastic cap from under one was missing. Living so far from the nearest store we phoned the store in Cheshire Oaks and they very kindly mailed us a replacement. Couldn’t expect better service than that. All credit to the staff.
2026年6月8日
ProCook - Cheshire からの回答
We are so pleased to hear about your positive experience with our Cheshire Oaks team! It's wonderful to know we could assist you promptly and efficiently. We appreciate you sharing your kind words.
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable. No pressure selling. Great shopping experience.
2026年6月13日
Everything you could want and more.
A excellent collection of high quality products. Very helpful staff.
2026年6月6日
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