ProCook - Ditchling レビュー 

I haven't bought a knife in over 50 years. My old and worn out one was broken and needed replacing. I chose ProCook - Ditchling because they are experts in what they do and I wanted to buy the best I could afford. I was approached by a sales lady who I was able to explain exactly what I wanted and she guided me to a series of knives similar to the one I wanted to replace. She was very open about the type of knife I required and I was able, using her knowledge and expertise, to select one that met all my requirements.
The price was right and we had a laugh about the 25 year guarantee. I am in my mid Seventies so I don't think that will come into play.
Looking at the rest of my cutlery I am tempted to replace the whole lot with the same make as I purchased at ProCook.

Great pans and love the ceramic

Good quick service
Thank you.

Found exactly what i wanted at a reasonable price.

The member of staff was very helpful and pleasant

Very helpful, knowledgable and friendly staff

The Sales Assistant was very helpful and gave us good advice

Excellent products and great service. Lovely ladies in the store and my future son-in-law was thrilled with his gift. Thank you 🙏🏼

Friendly and informative staff. Made useful suggestions.

Very well organised team and nicely set out store

Staff very friendly and extremly helpfull really couldnt wish gor better thank you

The staff were EXCELLENT in dealing with my Query, Polite Knowledgeable, Courteous, Efficient and so very helpful

Excellent lay out of Procook items in store and excellent service. Procook kitchen items very reliable and good quality.

Quality products helpful service by friendly personnel who were able to give advice and recommendations on products

I went to the store where I bought a colander about 6 months ago, because the handle is loose, and will soon come off. I wanted it to be replaced as it is unsatisfactory for something to break in such a short time. The salesperson said without the receipt she couldn’t do anything. The same colander is for sale at £7. We all spend hundreds of Pounds per month and don’t keep receipts for a £7 transaction. I didn’t give my email address when I bought it so there is no record of me buying it.Believe me, I don’t go into shops and have an argument, or spend time emailing messages like this for £7, I’m doing it because I’m annoyed. I shouldn’t have to keep buying replacements because they are poorly made. You should have a policy that allows low priced items to be replaced if faulty without a receipt as clearly people aren’t going to keep them. Appalling customer care.

I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I had originally wanted and also checked on the computer.
I came away happy with a great pan, having spent less than I had feared!

All our exchange of saucepans was done really well as the ladies had a problem , but got it resolved in the end

Good quality goods

Helpful Staff