Tracey was brilliant. She made us so welcome and went out of her way to ensure that we purchased the correct product for our specific needs. We are so pleased that she is now the branch manager. She i... もっと見る
企業が回答しました
所在地
所在地を変更Unit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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レビュアーのコメントを見てみましょう
The shop was well laid out and when we visited we were approached by a very polite saleswoman who asked if we could find what we were looking for and then proceeded to point out a promotion the shop h... もっと見る
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... もっと見る
企業が回答しました
Our second visit to ProCook this time the Doncaster store. We actually searched out this store (55 miles away) as we have none near us after we had had such a good experience at Norwich. We bought a k... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, 英国
4.9
優良
747件のレビュー
顧客にレビューを依頼しています
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この企業を閲覧した人は、以下の企業も閲覧しています。
ProCook - Doncaster からの回答
We're happy to hear you received excellent customer service from our staff. Thank you for your positive feedback; it means a lot to us!
Pleasant helpful assistant
2026年2月10日
Purchase of kitchen scissors.
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were good but I got the impression that she really didn't know. In which case it would have been better to say that she hadn't heard any feedback regarding those scissors.
2026年2月5日
ProCook - Doncaster からの回答
We appreciate your feedback and are glad the staff was helpful. We regret that the information about the scissors was not as insightful as you needed. We will share this with the team to improve product knowledge.
Excellent advice and service in the…
Excellent advice and service in the Doncaster shop. Online order not so good - didn't inform me a particular part of the order was out of stock hence the delay. But overall was dealt with very well when I phoned to find out what was going on.
2026年1月25日
ProCook - Doncaster からの回答
We appreciate your feedback. We're happy to hear that you had a positive experience in our Doncaster shop. We regret that your online order was delayed due to a stock issue and that we didn't communicate this effectively. We will review our processes to improve our service.
Lakeside Doncaster
Great products in store got exactly what we wanted with help and advice from friendly staff.
2026年2月2日
Extremely competent staff
Extremely competent staff offered very good advice on making most suitable pan selection unlike some outlets that will tell you anything for a sale.
2026年2月1日
MIsleading summary on Information card…
MIsleading summary on Information card inside display saucepans. Claimed to be dishwasher safe. When unpacked pans and read the detailed care instructions, washing in dishwasher NOT recommended and should be had washed.
Purchased pans returned.
2026年2月5日
ProCook - Doncaster からの回答
We regret the incorrect information about dishwasher safety and the inconvenience this caused. Thank you for bringing this to our attention. We'll review the product details.
Excellent service
Excellent service. Staff very knowledgeable and helpful. Fantastic products. One of the best shops at Lakeside. Would highly recommend to everyone.
2026年2月3日
The staff were very knowledgeable and…
The staff were very knowledgeable and informative, gave explanations on how to use and clean the casserole pan, eg hob to oven temperatures etc
2026年1月24日
Very friendly
Very friendly , helpful, professional staff, helped me find just what I wanted
2026年1月31日
ProCook - Doncaster からの回答
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was friendly, helpful, and professional.
ProCook - Doncaster からの回答
We're so happy to hear that our staff's knowledge, kindness, and helpfulness stood out to you. Thank you for your positive feedback!
ProCook - Doncaster からの回答
We appreciate your positive feedback! We're so happy you were satisfied with our excellent quality and discounted prices.
The staff at the Doncaster Branch .were…
The staff at the Doncaster branch were very helpful & exchanged the salt & pepper mills which were faulty (eight years old apparently).
2026年1月21日
ProCook - Doncaster からの回答
We appreciate you letting us know our staff was helpful and had good knowledge! We are so happy to hear it.
Really helpful staff who knowledgeably…
Really helpful staff who knowledgeably answered our questions.
2026年1月18日
ProCook - Doncaster からの回答
We appreciate your positive feedback. We are so happy to hear our staff was helpful and knowledgeable in answering your questions.
ProCook - Doncaster からの回答
We appreciate your positive feedback regarding our friendly service and helpful advice; we are so happy you were pleased!
The Doncaster outlet shop is very well…
The Doncaster outlet shop is very well stocked with realistic prices.
I was impressed by the helpful and pleasant staff. Would happily recommend a visit.
2026年1月18日
ProCook - Doncaster からの回答
We're so glad to hear that you were impressed with our Doncaster shop's stock and prices. We appreciate your positive feedback regarding our helpful and pleasant staff, and your recommendation.
I was advised and purchased exactly…
I was advised and purchased exactly what I required, thank you
2026年1月15日
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