Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... もっと見る
企業が回答しました
所在地
所在地を変更Unit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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レビュアーのコメントを見てみましょう
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... もっと見る
企業が回答しました
It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... もっと見る
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, 英国
4.9
優良
579件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Looks a good quality pan but not used yet
The pan looks good quality but I have not used it yet
Friendly staff but I was charged twice at the till and had to return to shop for refund and I don’t live that near
2026年3月23日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Really helpful staff who both went the…
Really helpful staff who both went the extra mile exchanging our pan set
2026年3月23日
ProCook - Metro Centre からの回答
We appreciate you sharing your experience! We are so happy to hear our staff was helpful and went above and beyond when exchanging your pan set.
ProCook - Metro Centre からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff fantastic also products are great
2026年3月22日
ProCook - Metro Centre からの回答
We appreciate your positive feedback regarding our fantastic staff and great products; we are so happy you enjoyed them!
ProCook - Metro Centre からの回答
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our friendly, helpful staff and selection.
Very helpful member of staff who talked…
Very helpful member of staff who talked us through the range of paring & utility knives. Bought 2 knives and very pleased with quality & effectiveness.
2026年3月18日
Quick and easy
Quick, easy, found what I wanted
Nicely set out shop
Shop assistant was pleasant and helpful
2026年3月16日
ProCook - Metro Centre からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our shop and staff.
Excellent set of Kitchen knives…
Excellent set of Kitchen knives purchased which are high quality . Very friendly and helpful staff - highly recommend Procook .
2026年3月14日
Helpful friendly staff
2026年3月15日
I love the ProCook shops
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve ever bought there has always been excellent quality so hopefully, their hand mixers are no different. I’d highly recommend ProCook!
2026年3月10日
ProCook - Metro Centre からの回答
We're happy to hear you love our shops' atmosphere and find our staff helpful. It's great to know you trust our products' quality and would recommend us. We appreciate your positive feedback!
Friendly and helpful service
2026年3月13日
Not Pro Cook but Pro Scam
Sorry there is no other word to describe the Pro Cook, it’s not Pro Cook it’s Pro Scam! I bought a mini blender back in December(Gateshead), I have only used it for protein shake. It’s stopped working, I went to shop they gave a replacement, get a protein drink that night(milk, banana, Protein powder) and stopped working again. I bought it for 39, now they refunded 29 saying the price is dropped. So pound 10 in their pocket for their poor quality product. Please don’t fall for this scam.
2026年3月13日
自発的なレビュー
ProCook - Metro Centre からの回答
Thank you for your review. We’ve sent you a request for further information such as your order number so that we can review the service provided.
Very friendly and helpful staff
Very friendly and helpful staff. Greeting you when you enter the store and asking if you need any help, which is so helpful when you don't want to walk around all the shop trying to find the item you require.
purchased rechargeable salt and pepper Mills. great quality items would buy again.
2026年3月7日
ProCook - Metro Centre からの回答
We're happy to hear the team was so helpful and welcoming. It's great you found what you needed quickly and that you are pleased with the quality of your new salt and pepper mills. Thank you for your positive feedback!
Knowledge and helpfulness of assistant
Knowledge and helpfulness of assistant, gave good advice and time to go away and make decisions
2026年3月9日
ProCook - Metro Centre からの回答
We're happy to hear that the assistant's knowledge and helpfulness were beneficial! We appreciate you mentioning the advice and time to decide. Thanks!
ProCook - Metro Centre からの回答
We appreciate you letting us know our staff was friendly and the atmosphere relaxed; it means a lot to our team.
Great online deals that can be used in…
Great online deals that can be used in store. Downside is that you have to know the deals and combinations as they are not all displayed in store, this would probably make them more sales. Great to be able to go in and see the products. The product, ss pans are great and have replaced our non stick pans for almost everything.
2026年1月12日
ProCook - Metro Centre からの回答
We're happy to hear that you find our online deals valuable in-store and appreciate the ability to see the products firsthand. We appreciate your suggestion about displaying more deals in-store to enhance the shopping experience. We're also glad you enjoy our stainless steel pans!
Judging customers based on how they look or dress…
Very expensive..you can certainly get cheaper somewhere else.
As soon as we entered the store one of the staff rushed up from the back to ask if we need anything or just having a look...this has put us off immediately.. not very welcoming at all.
I find this very intimidating. No other customers were asked or approached while we were there. Obviously we are foreign. This behaviour needs changing as it is based on race/look. Judging customers based on how they look or dress. Staff need to have positive attitude towards customers.
Will Never go back again.
2026年2月24日
ProCook - Metro Centre からの回答
We really are sorry to read this review and have passed your feedback to the store.
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