The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... もっと見る
企業が回答しました
所在地
所在地を変更Unit 20 209 The Westgate, OX1 1PE Oxford, GB
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レビュアーのコメントを見てみましょう
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... もっと見る
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... もっと見る
企業が回答しました
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 20 209 The Westgate, OX1 1PE, Oxford, 英国
4.8
優良
384件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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ProCook - Oxford からの回答
We appreciate you taking the time to leave us this great review! We're so happy you liked our product, price, and customer service.
the shop staff was impeccable.
2025年10月1日
ProCook - Oxford からの回答
We appreciate your positive feedback; we are so happy to hear you found our shop staff impeccable.
ProCook - Oxford からの回答
We're happy to hear that you had an amazing experience! We appreciate you choosing to shop with us, and we value your loyalty.
ProCook - Oxford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff to help you figure your way…
Great staff to help you figure your way around and an amazing selection of products
2025年9月18日
ProCook - Oxford からの回答
We appreciate you taking the time to share your experience with us! We're so happy to hear that our staff and product selection were amazing.
ProCook - Oxford からの回答
We're so happy to hear that our fruit knife works well for you! Thank you for sharing your positive experience with our product.
Got exactly what I wanted …
Got exactly what I wanted for a good price. Staff very nice and I'd been looking for a palette knife for ages.
2025年9月19日
ProCook - Oxford からの回答
We're so happy you found the palette knife you were looking for at a good price. We appreciate your kind words about our staff. Thanks for the positive feedback!
Enthusiasm of staff
2025年9月18日
ProCook - Oxford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely shop
Lovely shop, well laid out and easy to navigate. Super friendly welcome & knowledgeable assistance.
2025年9月18日
ProCook - Oxford からの回答
We're happy to hear that you found our shop lovely and easy to navigate. We appreciate your kind words regarding our team's friendly welcome and helpful assistance.
Good listening and humour
2025年9月18日
The staff in the shop were fine but the…
The staff in the shop were fine but the product terrible, never again.
2025年9月11日
自発的なレビュー
ProCook - Oxford からの回答
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The workers were very kind and helpful…
The workers were very kind and helpful when I was in the store choosing my kitchenware for university accommodation the other day. Great workers, great supplies, great prices.
2025年9月13日
ProCook - Oxford からの回答
We're delighted to hear that our staff were kind and helpful while you chose your kitchenware for university. We appreciate your positive feedback on our workers, supplies and prices!
I love this store
I love this store. The products are high quality and well priced. We bought a stock blender and accessories and it is great
2025年9月6日
ProCook - Oxford からの回答
We're so happy you love our store and appreciate the quality and prices. It's great to hear you're enjoying the stock blender and accessories you purchased!
I have recently purchased a wooden…
I have recently purchased a wooden chopping board. Unfortunately the board has warped badly after a short period.. The shop assistant was very helpful with a refund for the product so I could choose an alternative in the shop. Very quick and easy to change.
2025年9月7日
ProCook - Oxford からの回答
We appreciate you sharing that you received excellent, helpful, and informative service. We are so glad to hear it! Thank you.
Kindness and patience
Customer service at the shop is really good. I don't remember his name but a young man helped me and was patient when I changed my mind and exchanged the product for another one for the same price 30 min later. Brilliant product, I have use it already.
Thank you!
2025年9月8日
ProCook - Oxford からの回答
We're happy to hear that you received excellent customer service at our shop. We appreciate that the young man was patient while you exchanged your product. Thank you for your positive feedback and for purchasing our product!
Shop assistant knew the products well…
Shop assistant knew the products well and assisted ne greatly
2025年9月4日
ProCook - Oxford からの回答
We appreciate you sharing your experience with us! We are so glad to hear that our shop assistant was helpful and knowledgeable.
Buying a kitchen knife
Buying a kitchen knife, the friendly staff offered me essential advice. I was allowed to cut up a tomato and decide on the right knife for me. Good hands-on experience in a lovely shop.
2025年9月4日
ProCook - Oxford からの回答
We're glad you enjoyed your experience! It's great to hear that our staff provided helpful advice and that you found the perfect knife. Thank you for your positive feedback and for visiting our shop.
Too much spam
Good company lovely shop, but the amount of emails i have received in 3 days is just incredible. Really spoils the experience. They make you get an email receipt so they can spam you with adverts. Annoying.
2025年8月29日
ProCook - Oxford からの回答
We appreciate your feedback and are sorry to hear about the volume of emails. We will review our email policy to improve the experience. Thank you for bringing this to our attention.
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