Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... もっと見る
所在地
所在地を変更Unit 20 209 The Westgate, OX1 1PE Oxford, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... もっと見る
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... もっと見る
企業が回答しました
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 20 209 The Westgate, OX1 1PE, Oxford, 英国
4.8
優良
355件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great and unique varieties of…
Great and unique varieties of products. The gentleman at the till was polite, friendly and helpful.
2025年8月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
ProCook - Oxford からの回答
We're happy to hear that we were helpful, and you got a great deal. Thank you for your positive feedback; it means a lot to us.
I purchased a tempered glass cutting…
I purchased a tempered glass cutting board. Different sizes could have been an option.
2025年8月4日
ProCook - Oxford からの回答
Thank you for your feedback. We appreciate you purchasing our tempered glass cutting board and will consider offering different sizes in the future.
Both sales assistants were very knowledgeable and helpful 10/10
Both sales assistants were very knowledgeable and
2025年8月5日
ProCook - Oxford からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear our sales assistants were knowledgeable.
ProCook - Oxford からの回答
We appreciate your positive feedback! We're so glad you were satisfied with our great product, excellent price, and wonderful service.
Great Customer Service
I shopped at oxford branch. Nick was do knowledgeable in helping me purchase a set of knives. Excellent customer service and added bonus they were in the sale.
2025年7月29日
ProCook - Oxford からの回答
We appreciate you taking the time to share your experience. We're glad to hear that you received excellent customer service and found the perfect set of knives while shopping with us.
Great shop
Great shop. Love the layout. Feels clean, organised and welcoming. Staff ready to assist when needed but not pushy.
2025年7月26日
ProCook - Oxford からの回答
We're so happy you love our shop's layout and find it clean, organized, and welcoming! We appreciate your feedback regarding our staff being helpful but not pushy.
ProCook - Oxford からの回答
We appreciate your positive feedback! We're so glad to hear that our staff was courteous and helpful and that you found exactly what you needed.
Good selection of cooking equipment at…
Good selection of cooking equipment at all price levels.
2025年7月13日
ProCook - Oxford からの回答
We're so happy to hear that you found a good selection of cooking equipment at various price levels. We appreciate your positive feedback!
Amazing people who made the experience so helpful and efficient!
Really pleasant and friendly assistants in the Oxford shop, and then fantastic and efficient service when I contacted the store to report a defect in the product I bought. Holly was quick to respond and pro-active in providing a helpful solution, even contacting another store to ensure the replacement was put to one side for me. The Solihull assistants were also extremely friendly and helpful when I collected. Great service all round, with some lovely people representing the brand extremely well.
2025年7月6日
ProCook - Oxford からの回答
Thank you for your wonderful review. We are happy to hear about the pleasant and efficient service you experienced in our Oxford and Solihull shops. We appreciate your feedback and are glad our team members were so helpful.
Store the experience was nice .however…
Store the experience was nice .however i have some questions and i got answers as well .
2025年7月9日
ProCook - Oxford からの回答
We're happy to hear that you had a nice experience and that we could answer your questions. Thank you for sharing your positive feedback with us!
I can’t talk for the products but I can for the staff
I can’t talk for the products because I haven’t used them yet but the lady who held my goods back while I finished my shopping and had everything packed up and ready to go on my return was super nice and efficient! You should appreciate staff who make customers wants to come back after a great shopping experience.
Westgate shopping centre - Oxford (8.7.2025).
2025年7月8日
ProCook - Oxford からの回答
We appreciate you taking the time to share your positive shopping experience. We're happy to hear that our staff provided excellent service by assisting you while you finished shopping. We value employees who ensure customers want to return.
ProCook - Oxford からの回答
We appreciate you taking the time to leave us this great review! We're so happy you found our store lovely, with great products, prices, and staff.
Easy to find what we were looking for
Easy to find what we were looking for. Staff were pleasant and effecient.
2025年6月22日
ProCook - Oxford からの回答
We're so glad to hear that you were able to easily find what you were looking for! We appreciate your comments regarding our pleasant and efficient staff.
Poor Customer Service
The man behind the till, who seemed to be training a colleague, treated us as if we were an inconvenience. He was rude and offhand.
We often shop in Pro Cook at other locations and have never experienced such poor customer service before.
2025年6月26日
ProCook - Oxford からの回答
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Customer service was excellent, the products I bought were top quality & the shop was prestine & clean
Customer service was excellent
2025年6月22日
ProCook - Oxford からの回答
We appreciate your kind words regarding our customer service! We are so glad to hear about your positive experience.
Good service and excellent products.
2025年6月21日
ProCook - Oxford からの回答
We appreciate your positive feedback! We're so glad you enjoyed our excellent products and good service.
ProCook - Oxford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
ProCook - Oxford からの回答
We appreciate your positive feedback! We're so glad to hear that you think our product is great and works as expected.
Excellent!
2025年6月14日
ProCook - Oxford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。