Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... もっと見る
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... もっと見る
企業が回答しました
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, 英国
- 023 8268 1036
4.7
優良
250件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service today in store
Great service today in store , i found the staff friendly and didn’t push me in the buying. will come back again what a lovely shop
2026年1月12日
ProCook - Southampton からの回答
We're so glad you enjoyed our service and found our staff friendly and not pushy. We appreciate your kind words and look forward to your next visit to our lovely shop!
Satisfy with the products and quality
Satisfy with the products and quality, definitely will buy again, thank you for the high standards!
2026年1月10日
ProCook - Southampton からの回答
We appreciate you taking the time to share your thoughts! We are so happy to hear that you are satisfied with the products and quality. We look forward to your next purchase.
ProCook - Southampton からの回答
We appreciate your positive feedback. We are so happy to hear that you found our staff polite and our prices reasonable. Thank you.
Helpful staff and great products at a…
Helpful staff and great products at a reasonable price
2025年12月15日
ProCook - Southampton からの回答
We appreciate your positive feedback. We are so happy to hear that you found our staff helpful and our products great and reasonably priced.
Great products and really helpful staff…
Great products and really helpful staff in the store in West Quay
2025年12月4日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and helpful staff.
Good product and excellent service …
Very helpful shop assistant who helped me get what in needed. Good product and excellent service
2025年12月12日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our shop assistant was helpful and you liked our product and service.
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We are so happy you found our service helpful and cheerful.
Could do better on customer service
I found the service on the shop floor a little abrupt and not helpful to my question or a way to resolve it.Still made a purchase, service at the tills was more appropriate. The products I purchased I'm very happy with.
2025年12月9日
ProCook - Southampton からの回答
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
ProCook - Southampton からの回答
We're so happy you found our shop lovely, well-laid out, and offering good value. Thanks for your positive feedback!
I bought 3 baking trays on special…
I bought 3 baking trays on special offer, I needed some that my dishwasher wouldn't ruin , these are fab ,and the service I received was really helpful and friendly, will definitely buy more
2025年11月16日
ProCook - Southampton からの回答
We're happy to hear that the baking trays meet your needs and that you found our service helpful and friendly. Thank you for your positive feedback; we appreciate it!
Great products, sensible prices…
I've bought various products from Procook, namely pans, most recently a ceramic frying pan with lid. These get a lot of use in our family kitchen. All are well-designed and made and are sensibly priced. Nice staff in the Southampton store. Recommended.
2025年11月20日
ProCook - Southampton からの回答
We're happy to hear that you've had positive experiences with our products, especially the ceramic frying pan. It's great to know that you appreciate the design, quality, and pricing, and that you find our staff in Southampton helpful. Thank you for your recommendation!
Staff friendly and helpful.
Staff friendly and helpful.
Did find it very difficult to get round as I was in a shopping centre mobility scooter. This meant I couldn't look at products and buy yet more. I returned a faulty product and exchange was easy. Staff patient just a shame I couldn't get round easily.
2025年11月20日
ProCook - Southampton からの回答
We appreciate your feedback and are glad our staff was helpful and patient. We're sorry you experienced difficulty navigating the store with your mobility scooter and couldn't browse as you wanted. We'll review accessibility to improve the shopping experience for all customers.
The customer service was excellent.
The customer service was excellent.
A very helpful staff member who was also teaching a new colleague.
She’s a credit to your team.
2025年11月17日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear about the excellent customer service and the helpful staff member.
High quality reasonably priced and…
High quality reasonably priced and fantastic customer service from southampton store
2025年11月16日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our Southampton store's customer service fantastic, our products high quality, and our prices reasonable.
Brilliant service and we were offered…
Brilliant service and we were offered to cut vegetables to try the knife out too which i thought was great.
2025年11月16日
ProCook - Southampton からの回答
We're glad you enjoyed your experience and found our service brilliant. It's great to know you appreciated the opportunity to test the knife. Thanks for your positive feedback!
ProCook - Southampton からの回答
We're so happy you found beautiful items in our shop. Thank you for your wonderful feedback; we appreciate it greatly.
Very helpful customer service
2025年9月27日
ProCook - Southampton からの回答
We appreciate you sharing your experience. We are so happy to hear our customer service was helpful to you!
ProCook - Southampton からの回答
We're happy to hear that our team member was helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
ProCook - Southampton からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Very helpful staff, good selection to choose from and plenty of stock
Reasonable prices too !
2025年11月13日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful, liked our selection, and reasonable prices.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。