The staff member was so helpful advising us of a new knife. She also looked up our old order which was a few years ago so we could buy a matching replacement pan
所在地
所在地を変更Unit 64, Clarks Village, BA16 0HN Street, GB
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レビュアーのコメントを見てみましょう
Lovely team at Clark’s village. Checked through each individual item to make sure it was fine before boxing it up. They offered to help carry my purchases to the car when they thought I was on my own... もっと見る
This review is written by my wife. Wow what an amazing shop. I love everything about this place. It’s clean it has everything you need in it and they staff are so friendly and welcoming. I had a... もっと見る
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 64, Clarks Village, BA16 0HN, Street, 英国
4.9
優良
1072件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First class display of kitchenware
First class display of what we were looking for. Excellent service by the male staff.
2026年1月15日
ProCook - Street からの回答
We're glad you found what you were looking for and that our staff provided excellent service. Thank you for your positive feedback; we appreciate it.
Great servicr
Was very happy with the service as they price matched with my internet and they were very helpful and my order I ordered by phone was ready and waiting when I got there to pick it up . Great Service
2026年1月14日
ProCook - Street からの回答
We're happy to hear that you were very satisfied with our helpful service and price matching. We appreciate you letting us know that your phone order was ready for pickup. Thanks for your feedback!
ProCook - Street からの回答
We appreciate your positive feedback! We're so glad you enjoyed our lovely products and great service.
ProCook - Street からの回答
We appreciate you taking the time to leave us this great review! We're so happy you found our staff attentive and helpful and liked our products.
The in store service was great 👍😁
The in store service was great 👍😁
The pans appear to be good, although we have not used them all yet. 🙄The problem with Pro Cook is that their computer harrasses you constantly for a review, whatever, your situation or stresses of life maybe. I would recommend that you do not give them your email if you purchase anything.
2026年1月8日
ProCook - Street からの回答
We appreciate your feedback and are glad the in-store service was helpful. We're sorry our review requests have been bothersome. We'll review our email practices. Thanks for bringing this to our attention.
Helpful and friendly.
Helpful and friendly.
Gave space for me to have a good mooch and came to take my goods to the till whilst I continued shopping 👍
2026年1月10日
ProCook - Street からの回答
We're happy to hear that you found our team helpful and friendly. It's great to know that you appreciated having the space to browse while we assisted you. Thanks for your positive feedback!
Our rotary cheese grater malfunctioned…
Our rotary cheese grater malfunctioned after a couple of weeks, returned it to the store - no argument or difficulty it was immediately replaced! What more could we ask!
2026年1月11日
ProCook - Street からの回答
We're happy to hear that the return process for the rotary cheese grater was smooth and easy. We appreciate you taking the time to share your positive experience with us!
Great Customer Service
Super helpful team who were also incredibly knowledgeable about the product.Staff also allowed time for us to consider product without pressure
2026年1月11日
ProCook - Street からの回答
We're so happy to hear that our team was helpful and knowledgeable, and that you had time to consider the product without feeling pressured. We appreciate your positive feedback!
Helpful staff and a well stocked store .
2026年1月11日
ProCook - Street からの回答
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our well-stocked store.
ProCook - Street からの回答
We appreciate your positive feedback. We are so happy to hear that you found our products good quality and our staff helpful and friendly.
The customer service was excellent
The customer service was excellent, I was asked by a lovely lady (young, dark hair) and she advised and served me. Not used the purchase yet.
2026年1月7日
ProCook - Street からの回答
We're happy to hear that you received excellent customer service. We appreciate you mentioning our staff member's helpful advice and service. Thank you for your positive feedback!
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff.
A polite “can I help you in anyway “ was the greeting we had after we browsed.
We had made up our minds what we were after so all we needed was assistance in buying.
A nice relaxing experience.
2026年1月7日
ProCook - Street からの回答
We're happy to hear you found our staff attentive and knowledgeable. It's great to know you had a nice, relaxing experience and received the assistance you needed.
Very helpful
2025年12月17日
ProCook - Street からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Problem resolved hassle free
Ordered a glass item as a Xmas present online, however, when it arrived it was smashed to pieces. Concerned that I didn't have enough time to return and replace before Xmas, I went to the Clarkes Village store on 16th December at around 1800, where the lady running the shop was extremely helpful and understanding. Within 3 minutes, I was leaving the store with a brand new item, leaving the broken one with her. It was completely hassle free, and her customer service was the best I've received in a very long time.
2025年12月16日
ProCook - Street からの回答
We're glad to hear that the store representative was so helpful in resolving the issue with your order. We appreciate you taking the time to share your positive experience. Thank you!
Great value and customer service
2025年12月15日
ProCook - Street からの回答
We're glad you found great value, and we appreciate your recognition of our customer service! Thanks!
ProCook - Street からの回答
We appreciate you sharing that you received first-rate, friendly, and helpful service. We are so glad to hear it! Thank you.
ProCook - Street からの回答
We appreciate your positive feedback! We're so glad you enjoyed our great service and product.
Try helpful in store and wide range to…
Try helpful in store and wide range to choose from
2025年12月14日
ProCook - Street からの回答
We appreciate your positive feedback. We're so glad you were satisfied with our great customer service and your excellent enamel roasting tin.
Staff member was helpful and…
Staff member was helpful and knowledgeable about the product I was purchasing
2025年12月16日
ProCook - Street からの回答
We appreciate you sharing your experience with us! We're so happy to hear that our staff was helpful and knowledgeable about your purchase.
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