The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... もっと見る
所在地
所在地を変更2-3 Pydar Street, TR1 2AR Truro, GB
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Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... もっと見る
企業が回答しました
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... もっと見る
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
2-3 Pydar Street, TR1 2AR, Truro, 英国
4.9
優良
985件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleasant shopping experience, with very competent and friendly staff with …
Very competent and friendly staff with very good product knowledge.
2026年2月19日
ProCook - Truro からの回答
We appreciate you taking the time to leave us this great review! We're so happy you found our staff competent and friendly.
Great staff and quality kitchen items
Staff were really helpful and the store had everything I needed at a great price and quality.
2026年2月21日
ProCook - Truro からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and that we had what you needed at a great price and quality.
Excellent service without feeling pressured
In store the assistant was really helpful. She was very polite and knowledgeable about the products we were looking at. Assistants didn't jump on you but were around for when you had questions and didn't push you to buy.
2026年2月20日
ProCook - Truro からの回答
We're happy to hear the assistant was helpful, polite, and knowledgeable. It's great to know you appreciated the balance of attentiveness and space to browse without pressure to buy.
Excellent choice and great customer service
Visited my local store for new kitchenware. The staff were super helpful and really knowledgeable about the products.
Jo went out of her way to help me decide what best suited my needs and budget.
ProCook is always my first choice when it comes to quality and value for money.
2026年2月14日
ProCook - Truro からの回答
We're happy to hear that our staff were helpful and knowledgeable during your visit! It's wonderful to know that they assisted you in finding the best kitchenware for your needs and budget. We appreciate you choosing ProCook for quality and value.
Brilliant Customer Service
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices and durability extremely easy. Would 100% go back again for any other kitchen products in the future. Many stores have rude, dismissive and unhelpful staff, but for this store it couldn't be anything further from that. You really couldn't ask for a better shopping experience.
2026年2月18日
自発的なレビュー
ProCook - Truro からの回答
We're happy to hear that you had such a positive experience! It's wonderful that our team member was so helpful in guiding you through our knife selection. We appreciate your kind words and are glad you felt supported during your visit. We look forward to seeing you again for your future kitchen needs.
Cook wear
It was so nice to entre a shop and be able to look around without staff approaching you within seconds of entering but knowing they were there ready to help with any questions you may have needed, and they were indeed very helpful, would highly recommend this pro cook shop in truro.
2026年2月13日
ProCook - Truro からの回答
We're happy you appreciated being able to browse comfortably, knowing help was available. It's great to hear our team was helpful and that you'd recommend our shop.
Lovely clean and very well set out…
Lovely clean and very well set out shop. Very friendly staff
2026年2月17日
Absolutely fantastic
Absolutely fantastic. Jo’s customer service was so brilliant, funny and professional. The knife demo was very informative and helped us pick the right knives for us. The selection and quality of products is absolutely amazing and the value is great. We were also offered to pick up our purchases later in our car so we didn’t have to carry them all around Truro. 100% will be back for more. Couldn’t be happier.
2026年2月16日
自発的なレビュー
ProCook - Truro からの回答
We're happy to hear that you had such a fantastic experience! It's wonderful that the customer service and knife demo were so helpful. We appreciate your positive feedback regarding the quality and value of our products, and the offer to assist with your purchases.
Great shop, super staff and best buys
Great advice in the shop and fantastic to hear I didn’t need to carry purchase to car park some distance away.
Home delivery free , on time and in good order. Very happy with the performance of my new mixer. An all round great experience once again!
2026年2月6日
ProCook - Truro からの回答
We're happy to hear you received great advice in the shop and appreciated our home delivery service. It's great to know you're happy with your new mixer. We appreciate your positive feedback!
Make shopping an enjoyable experience.
Very helpful staff,, polite, approachable and quick to assist me in locating what I was searching for. Well informed re products. Wrapped my purchases carefully and offered assistance with larger items.
2026年2月13日
ProCook - Truro からの回答
We're happy to hear that our staff was helpful, polite, and quick to assist you in finding what you needed. It's great to know they were well-informed and carefully wrapped your purchases. Thank you!
I visited the Pro Cook Truro store in Cornwall
I visited the Truro store in Cornwall. I had the best service from a member of staff that assessed what we were looking for and which particular product would best meet my needs. I then selected some knives
I was able to try different knives. Take my time with no sales pressure.
It made a refreshing change. The staff were so knowledgeable about the products in store
2026年2月11日
Great experience
Good product, good price and excellent service from staff who know what they are selling.
2026年2月12日
ProCook - Truro からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product, price, and knowledgeable staff.
We love the pro-cook shop in Truro
We love the pro-cook shop in Truro. All the staff are knowledgeable, helpful and friendly.
2026年2月11日
Excellent, pleasant and knowledgeable service.
The staff in the Truro store are excellent, and very knowledgeable. It is a pleasure to shop there.
2026年2月7日
ProCook - Truro からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our staff knowledgeable and that you enjoy shopping with us.
Love this place
Love this place, great products and great value. I have a large selection of Cast iron and stainless steel pans from here and the quality is outstanding. The Professional range of knives are exceptional quality, good weight, well balanced and hold their edge well. The staff are incredibly helpful and friendly and certainly know what they are talking about, never pushy and don't try to sell you something you don't need. Highly recommend
2026年2月2日
自発的なレビュー
Absolutely fantastic staff
Products are always great and good value for money but the member of staff who helped me was the friendliest and most helpful I have ever come across. Sadly I didn’t get her name to publicly recognise her, but I promise, if you go in you will recognise her in person instantly 😀
2026年2月10日
Staff are always helpful and friendlyl
Staff are always helpful and friendly but never too pushy.
2026年1月21日
Lovely trip to Truro
The staff member that served us was very knowledgeable and extreemly helpful. She made the experience really enjoyable. We were not rushed and felt very looked after. Thank you
2026年2月7日
Popped in for a look around.
We popped into ProCook at Truro for a look around.
We brought some very cheap place mats.
We had a question about a product and started talking to the Manageress.
She was so helpful and informative and went above and beyond in helping us.
The other members of Staff were also friendly and helpful.
Lovely Shop with Excellent Staff.
2026年2月8日
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