You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... もっと見る
所在地
所在地を変更Unit SU1226, Ariel Way, W12 7GF London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... もっと見る
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... もっと見る
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit SU1226, Ariel Way, W12 7GF, London, 英国
4.8
優良
628件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service was great
2026年6月11日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
staff
Great induction hob adapter, but lack of transparency at the till
Review:
I purchased an induction hob adapter from this ProCook store, and regarding the material and quality of the product, I have no complaints at all—it does the job perfectly.
However, I was very disappointed by the staff's behaviour at checkout. Before adding even a single pound (or penny) to the final bill to donate to charity, the staff must explicitly ask the customer for permission. Adding a charitable donation automatically to the receipt without asking beforehand is untransparent and unprofessional. Charity is a personal, spontaneous choice, not an automatic charge forced onto the customer at the till.
The product is great, but transparency at checkout definitely needs to be improved. I hope management instructs the team to always ask before adding anything to the bill.
2026年6月5日
ProCook - Westfield London からの回答
Westfield
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Friendly
Friendly, helpful and informative staff. Gave me a really good deal on a pan set that will last me years.
The pan set was just what I was looking for and has all of the features that I needed
2026年6月9日
good.
good.
bought steel bread knife £19. Good knife so far after couple weeks of use.
Staff friendly and highly informed of knives
2026年5月30日
ProCook - Westfield London からの回答
We're so glad you're enjoying your new bread knife! It's wonderful to hear our staff was friendly and knowledgeable.
George at White City ProCook
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged in from the start. George was amazing, funny and very helpful…honestly if I could give more stars I would!! He helped me complete my purchase and I left feeling super happy afterwards, whoever reads this please please PROTECT THIS HUMAN!!! Great work George 🤩
2026年6月10日
自発的なレビュー
Lovely lady offered great practical…
Lovely lady offered great practical advice. Packaging an art form.
2026年6月6日
Excellent wares and professional service
The store person was very professional, helpful, pleasant and quick with the service.
2026年5月30日
Amazing experience
Amazing experience, the customer service was excellent, and the product quality is way too good
2026年5月30日
Great customer service
The customer service was great and the guy with locks new what he was talking about. Helped me to choose a German knive. Wow the knife is short and cuts very well. I am going back to this shop.
2026年6月3日
ProCook - Westfield London からの回答
We appreciate your kind words.
The staff at the store seem to be very…
The staff at the store seem to be very well versed in the products they sell, I had a very good experience with young lad that served me, he was very knowledgeable on the range of Japanese knives for sale, very friendly and easy to talk to. Ultimately one of the reasons for making the purchase. (I had to return to the store later for the purchase and the older gentleman took the sale).
2026年5月30日
ProCook - Westfield London からの回答
We are so glad to hear you had such a positive experience with our team and found our staff knowledgeable, especially regarding the Japanese knives. We appreciate you sharing your feedback.
ProCook - Westfield London からの回答
We appreciate your kind words.
Staff were amazing
Staff were amazing, very knowledgeable about the product and were accommodating with questions and concerns. Had a problem with a knife given but was replaced immediately after reporting. Will definitely come back for more products soon.
2026年5月28日
ProCook - Westfield London からの回答
We're glad to hear our staff provided excellent service and quickly resolved the issue with your knife. We appreciate your feedback and look forward to your next visit!
ProCook - Westfield London からの回答
We're delighted our staff was helpful, and you found what you needed. We appreciate your feedback!
ProCook - Westfield London からの回答
We appreciate your kind words.
Non-toxic, non-stick and not a weight-lifting challenge pan!
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledgeable and informative on non-stick surfaces and concerns over toxins.
2026年5月22日
ProCook - Westfield London からの回答
We're so pleased you found exactly what you wanted at the right price! It's wonderful that our team was knowledgeable and informative. Thank you for your positive feedback!
Lovely and helpful staff
Called ahead to check stock and reserve the item by phone. Super experience, lovely and very helpful staff in the Westfield shop.
2026年5月23日
ProCook - Westfield London からの回答
We're so glad to hear our team provided a super experience when you called and visited our store. We appreciate your kind words!
ProCook - Westfield London からの回答
We really appreciate your kind review.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。