You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... もっと見る
所在地
所在地を変更Unit SU1226, Ariel Way, W12 7GF London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... もっと見る
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... もっと見る
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit SU1226, Ariel Way, W12 7GF, London, 英国
4.8
優良
630件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service
Everyone was friendly and inviting, help is not too far at ProCook. Easy and reliable purchase.
2026年4月19日
ProCook - Westfield London からの回答
We appreciate you sharing your experience! We're so happy to hear that everyone was friendly and inviting and that you found your purchase easy and reliable.
Donna was so helpful and patient…
Donna was so helpful and patient especially when showing me how to use the whetstone to sharpen knives.
Thank you!
2026年4月7日
ProCook - Westfield London からの回答
We're so happy to hear that our team was able to provide you with helpful guidance and demonstrate patience while teaching you how to sharpen knives. Thank you!
Staff member was very helpful
2026年4月2日
Sales team was good and positive
2026年3月31日
ProCook - Westfield London からの回答
We appreciate you letting us know that our sales team was good and positive; we are so happy you enjoyed that!
Donna was amazing and so helpful full…
Donna was amazing and so helpful full of information that I needed and didn’t know I needed lol 😂
2026年4月3日
ProCook - Westfield London からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
ProCook - Westfield London からの回答
We appreciate you sharing that our service was professional and that we have a good choice of products!
Very Helpful people in the shop.
2026年3月26日
ProCook - Westfield London からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shop well stocked
Shop well stocked, quality products, excellent price backed up by dedicater knowkedgable friendly staff.
2026年3月24日
ProCook - Westfield London からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our shop, products, prices, and staff.
Perfect product and great price (pizza stone).
Perfect product and great price. Donna was incredibly helpful, she knew exactly what we were looking for, and gave some really helpful tips on using the product.
2026年3月22日
ProCook - Westfield London からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found the perfect product at a great price and that our staff was helpful.
ProCook - Westfield London からの回答
We appreciate your positive feedback regarding our great customer service and worker; we are so happy you are pleased!
ProCook - Westfield London からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice friendly and very helpful staff
Nice friendly and very helpful staff. Wide range of items sold. Reasonably priced
2026年3月15日
ProCook - Westfield London からの回答
We're happy to hear that our staff was helpful and friendly! We're also glad you found a wide range of items at reasonable prices. Thank you for your feedback.
Fantastic experience and customer service
Fantastic staff, friendly and informative.
Was allowed to demo a knife before purchase, which was again accompanied by expert knowledge.
Great offers were available and with the warranty and to further that all products are made with long-lasting materials that hopefully should last a lifetime.
Edit: Unfortunately, one of my items was faulty once I returned home to use it. I called up the customer service team, and within 5 mins they had reshipped a new replacement. Happy Days!!
2026年3月15日
ProCook - Westfield London からの回答
We're happy to hear that you found our staff fantastic, friendly, and informative. It's great you were able to demo a knife and that you found our offers appealing. We appreciate your feedback!
The staff were super helpful and guided…
The staff were super helpful and guided us to find what we needed.
2026年3月14日
ProCook - Westfield London からの回答
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was very helpful to you!
Prompt service
2026年2月21日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。