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We had the misfortune of using this service on Tuesday 11th June 2024.
A pipe became dislodged in one of our bathrooms and water was pouring through our kitchen ceiling.
I turned off the water and my wife contacted them having obtained their details on Google.
She was quoted a £180 call out fee which also covered the first hour of labour. This seemed expensive but we had water pouring through the ceiling so agreed. We were told that someone would be with us in between 30 minutes to an hour.
An hour and a half later two men arrived. They apparently worked for Gas Repair in Rotherham. We told them the situation and the lead man, Usman Saleem, informed me that he would remedy the situation and also fit a new toilet flush device while he was here, as this was the source of the problem.
We left them to their work and approximately 40 minutes later they announced that they had finished. They showed me the toilet flush working and as water was no longer coming through the ceiling we were initially satisfied.
Mr Saleem then came downstairs while his colleague remained upstairs to clear up. He announced that the bill was to be £477. We were shocked at this as we had been told £180 for the first hour including labour. We expected the bill to be a little higher than this due to him fitting a new toilet flush but we know the cost of these to be no more than £12. We asked for an explanation and Mr Saleem informed us that as they had completed two jobs, including fitting the new toilet flush, then he had to charge two call out fees of £180. He said that these were not his rules but the rules of Professionals 24. He said that this was just the way it is. He was obviously lying and trying to con us so we informed him that it was certainly not the way it was going to be on this occasion. He said he would text the company for guidance and tapped on his phone for a few seconds. He could have been texting anyone or nobody at all. Less than a minute later he said that he could reduce the bill to £276. He then announced that the call out fee was £180 plus VAT. This had never been mentioned when my wife made the initial call, but Mr Saleem was adamant. At this point we strongly suspected that this was another lie but we simply wanted this man out of our house so we settled this bill.
Mr Saleem texted me a receipt which, when studied after he had left, did not feature any VAT at all. The truth seems to be a stranger to Mr Saleem.
Subsequent enquiries have failed to show anywhere that Gas Repair in Rotherham is VAT registered or even that this company is registered at Companies House at all.
As for the quality of the work carried out: the pipe that was originally leaking and causing water to pour through our kitchen ceiling is still seeping water but not sufficiently for it to come through the ceiling, although enough to leave a puddle on the bathroom floor; the toilet flush fitted no longer works. Water pours into the toilet cistern but never fills it with the water leaking straight into the toilet; we now have the additional issue that when any of our 3 showers are used, water pours through our kitchen ceiling which was never a problem before their visit; the same happens when sinks in those bathrooms are used. This was never a problem prior to their visit.
In fact, the state of the plumbing in our house is now so damaged that we have a suspicion that they sabotaged it in some way before leaving after we refused to agree to the initial extortionate invoice.
We will now have to engage another plumber to remedy all of these issues which will cost more than we had to pay Gas Repair.
We never want to see these individuals again and certainly don’t want them back to remedy their shoddy work.
Gas Repair are not fit to be sent out to unsuspecting members of the public. Their work is not fit for purpose and Mr Saleem's honesty is questionable to say the least.
Having now had the time to study reviews left by other customers, they do not inspire confidence and we would never have used their services if we had seen these in advance. However, we were faced with an emergency. The reviews left seem to demonstrate that our experience is not unusual.
Trading Standards have been informed of our experience.
If it was possible to leave less than a one star rating we most certainly would!

Fake reviews on google. Booked an appointment with them, it all seemed a bit odd from the very beginning. Always look on trustpilot for honest reviews. I'm glad I did, one I couldn't find a website despite them saying t&c's could be found on there, 2 I got through to two different people, all with non-english accents. Turns out it's a call centre. I tried to cancel appointment, the people I kept getting through to kept telling me I'd have to wait for a manager to call back. That's when I got a call from an aggressive and rude guy. He kept telling me I couldn't cancel because he'd already sent the tradesman out. Lies because the tradesmen should of been local apparently, it's a small town, it's doesn't take an hour to get anywhere around here. Either way, I basically repeatedly said no and said if anyone turns up I will contact the police. Id told him that i read online they were a scam company. He said "contact who you like, contact everyone. Stupid b*tch" and put phone down. Should be reported everywhere. Probably scamming the elderly. Looks like the standard conversation goes as, £180 for coming out, they say all work is included and then someone turns up charging extortionate prices. Please report this "company".

One star is too many. Sent an electrician to my elderly parents house who did work he was not qualified to do. They paid him over £1000 and then he couldn't provide certificates for building control. Lied to them and said he had sent it. Now with trading standards. Lots of stress. Won't see their money again. This organisation do not vett the "professionals" on their books and take no responsibility. Do not use this company - they prey on elderly and vulnerable people.

ABSOLUTE SCAMMERS £444.00 FOR 10 MIN FIX ON WATER LEAK

Very expensive and very rude, based in Dublin and pretending to be local, when in reality they'll contact a local tradesman to do the job on their behalf

Called what appeared to be a local plumbing company and turned out to be this company.
Charged £264 for a 15 mins job.
Local plumber quoted me half price but as I unknowingly used this service, they charged 50% more.
Appalling and sneaky
No idea how I was even put through to this company. Scam scam scam

Please be very careful with this place. I initially contacted a plumbing service called Elliot Emergency plumbers. I thought they were a local plumber. I was told it would be 180 pounds. However within the hour of booking, i decided to cancel. Then I was put through to this company which seems to be a large call centre . I was basically shouted at over the phone and forcing me to keep it or pay! I never gave any bank details so I told them I simply like to cancel. This company seems to be scam service. Basically try to get people to pay extortionate prices. Please be careful and don't book any appointments with them.

Absolutely disgusting company and people. Called out for shower not working called me saying £180 would be cost of call out, I said can you send me this on message or to my email so I can understand fully what this involves & what I am paying for. Then I will say yes go ahead or no. No message received they sent engineer without my consent told me that £180 was due and that the part was a further cost and a labour charge. Costing more than a new shower. Total rip off now I receive calls constantly harassing me telling me to pay £180 TOTAL RIPP OFF STAY CLEAR. They are a disgrace to the industry. Need striking off. STAY CLEAR .

Rang because my toilet started leaking, was told someone could come within an hour with a likely charge of £180. I agreed but then looked online to see terrible reviews and suggestions that this was too much to pay. I received a WhatsApp from the engineer and within 5 mins cancelled the booking. Since then I’ve received no less than 7 calls from different numbers complaining at me for cancelling, trying to bully me into still using them and being told that the engineer would be at my house within 10 mins … very silly of them to drive for an hour to my house after I cancelled 5 mins after booking!

I phoned this company for an electrician and I was promised that one would arrive in 30 minutes to an hour. Two hours later they told me that they had no one available and I was on my own. Absolutely appalling, and I can see from the other reviews here that a lot of people have had the same experience. Avoid at all costs!

Only use if you want to pay an extortionate price. They charge by the hour and that includes going to get parts….

My tub tap broke at 2100. I was told that help would come in 30 minutes. I called an hour later and got the news that the plumber’s van broke down. That’s convenient! If I didn’t have made the call again, I wondered if they’d follow up.
The area manager rang me and said to arrange the visit in the morning. The technician came on time and a tap being installed.
The charge was hourly plus the new parts, not what the person said over phone was £180, not everything included.

Were initially given an hr as a time, a call 30 mins later to save they’d be with us no later than 2.30pm… it’s nearly 4pm and nothing. We didn’t call a plumber for the fun - we have a leak that needs fixing and we have had to turn the water off so can’t even use the bathroom. When I chased I got lame responses. We found alternative and should work out cheaper too.

This company are scammers they charged you different things and their technicians will charge you something else .. pls don’t work with them .. I was charged £180 and made to pay £400 .. I called the company and no one is picking up ..They are fraudulent

This company quoted me 180 pounds for a electric safety certificate for my 2 bedroomed apartment. They send an independent electrician who stayed over 2 hours and charged me 620 pounds, telling me that its an hourly rate and not a set fee. I called this company back but they would not hear me out and said that they had told me it was hourly rate, which they did not. Keep away from these people!

BEWARE
Worst company ever!
If I could I would give 0 star!!!
Wish I looked at all the reviews first before booking them in. Terrible

This company sent me what I can only describe as two Cowboys on a bank holiday Monday as my hot water stopped running due to a stopcock error. I was told the fee was £264 including parts when the two Plumer got here they told me that they would try and pull the air out with the system using my own Hoover. I may add which they blew up Then telling me they would have to go and get from a different van they were gone 40 minutes then came back to tell me they haven’t got the part. Came down from my boiler 20 minutes later and said they’ve got the water running they have taken all of the inserts out of the stopcock, so the water can now not be turned off They charged me for two hours labour £538 no indication of when they would be back with the part to fix it correctly for £538. He’s only *#*# Wotk to be expected nothing so I contacted the company direct and told them I wasn’t happy. I wanted reimbursing all the job completed correctly and safely and I wanted my hoover replaced, we are now three days into waiting for the Plumer who are completely ignoring me to come and put this job right and safe the company. Just keep telling me they’ve contacted the Plumer totally shrugging or responsibilities and the fact that they told me this was a £238 fee not 538 which I paid on the day if you want my advice , well clear of this company

This company and their supposed professionals are just scamsters. They have charge me £396 to put a radiator on a wall. No repressurising the boiler and left the house without hot water and heating. I will be reporting them to trading standards.

They sent a plumber who said he would return the following week to do the work and took a card payment of £144. He never returned and when I managed to get hold of him he gave me a cock and bill story and said he would contact me in a couple of days. Never heard from him again. The "company" didn't care and when I asked for my money back they kept saying they would refer it to their management. I found a plumber myself who has done the work but that that was over £300 so could really do with a refund as I'm 63 and have to work two days before I make £144
It's disgusting how they treat people with impunity.

Complete rip off. Used private mobile number under the name Alan Smith 24 hr Plumber. Work was done to a good standard, but over £500 for a simple hours work to replace a small section of copper pipe!