ProKit UK レビュー 

189
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent custom... もっと見る

企業が回答しました

5つ星のうち5の評価

We have used ProKit UK for secondary school PE kit and football kit and have ordered each year for the past 4 years. The quality, service, and delivery time are all first rate. The communication with... もっと見る

企業が回答しました

5つ星のうち1の評価

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offere... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... もっと見る

企業が回答しました

企業情報

  1. スポーツウェア店

当該企業による記述

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


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4.2

ほぼ満足

TrustScore 5段階評価の4

189件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 92%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(189)

過去12か月のレビュー数: 48

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent company

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent customer service and speedy delivery, would highly recommend.

2026年7月2日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Great communication and service

I purchased personalised clothing for the football team I help coach. From initial contact through to delivery the experience was exceptional. Would highly recommend.

2026年5月7日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち1の評価

Can't return, try every way possible to avoid refunding!

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offered £10 compensation and to keep the items. We don't want them as we are entitled to a full refund! Currently taking this further. Items sent were defective and they trying to save money and hassle their end, not ours! They ship these over from China and God knows where and when defective don't want to know at all. We have every right within consumer law to get a full refund including shipment fees when the items are not as described and defective. You've admitted they are defective and poor quality in your emails than your usual standard but it is not down to the customer to take the hit when you clearly need to check your manufacturing standards abroad.

2026年6月8日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

This is not a review for our website, it appears you have the incorrect company, our website is www.prokituk.com

Please can you kindly remove as this impacts our business.

Thanks

ProKit UK

5つ星のうち5の評価

OUT OF THIS WORLD

Absolutely first class service from start to finish with everything from ordering, payment, delivery time, regular updates and the quality of the items purchased. I wouldn't hesitate to place another order and would highly recommend this company. John UK

2026年5月30日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

PROKIT UK ⭐️⭐️⭐️⭐️⭐️

I’ve now made three orders from ProKit UK, and I have been extremely happy all three times. I had to return an item from one order, and the process was easy and refund processed timely. For another, the package was lost by the courier, and a new one was dispatched as soon as it was confirmed they had lot it.

The customer service is great and I will be ordering again. Thank you!

2026年2月20日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Excellent service

Excellent service! Easy to order for teams, quality printing and delivery is faster than expected!!!!! 5 ⭐️

2026年2月18日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Referee Kit

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order would be completed until next week. This was communicated to me and I was happy to wait- very happy to have received the kit over the weekend! Very impressed!!!

2026年1月31日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Really Good Company to buy from

Helpful company who respond to enquiries almost straight away. The products are always made with care and are of good quality. Only negative they used DPD to deliver who are as much use as a chocolate tea pot.

2025年12月12日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Brilliant Pricing and Delivery

Bought replacement footballs at a superb price.
Web site navigation is excellent, with a wide range of items.
Delivery (free in my case) couldn't be any quicker.

I will definitely shop again!

2025年12月16日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち1の評価

Why do this

Purchased an item for £110, £116 with shipping and now they’re ‘refunding the item due to stock shortage, if there was a stock shortage why you it be listed and I’m not getting a refund for the £6 shipping which means I am basically down £6 for nothing

2025年12月8日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi Carson,

We’re truly sorry for the inconvenience you experienced. Due to an exceptionally high number of Black Friday orders, our stock system unfortunately suffered a malfunction, causing some items to appear available when they were not. We fully understand how frustrating this must have been.

I can confirm that your refund was processed in full, including all delivery charges. Please refer to your refund confirmation email for the full breakdown, and if anything looks incorrect, our team will be more than happy to help.

As a gesture of apology, we’d like to offer you free delivery on your next order. Simply email us and our team will arrange this for you.

Thank you for your patience and understanding, and again, we sincerely apologise for the disappointment caused.

ProKit UK

5つ星のうち5の評価

Great Experience

Customer Service great!
Item arrived in the time advised.
The shop has everything you could need!

2025年12月5日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち5の評価

Excellent quality goods

Excellent quality goods. Although delivery is a bit longer than other sites, this is stated when placing orders so it should be no surprise. They delivered within the timescale given and email communication was very good. Many thanks for a good buying experience.

2025年12月5日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

5つ星のうち1の評価

Not a nice experience

Not a nice experience at all the order was late arriving and when it did it was meant to be a surprise for my husband but when I opened it I ordered his usual size xxxl and it was extremely small and when I tried to contact people in both the store and emailed the online service the man in the shop wasn’t very nice at all which upset me and when I asked for a refund it was declined online the shirt was also made of quite a thin material for the price it has not made me confident to purchase anything else through this company I’m really really disappointed with the service given

2025年11月18日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi Chris,

Thank you for taking the time to leave a review. We always take negative feedback seriously and investigate every case thoroughly. However, we do need to clarify the factual details, as the information in your review does not reflect what actually occurred.

Your order was placed on Tuesday 18th November at 5:11pm, and at the point of purchase you were quoted a delivery estimate of “Delivered on or before Wednesday 17th December 2025”. This extended timeframe is clearly stated online because the item you selected is a custom-made product.

Despite this agreed timeframe, your order was despatched within 2 working days, on Thursday 21st November at 2:52pm — 27 days earlier than the latest date you accepted during checkout.

Regarding sizing, a comprehensive size guide is provided on the product page to assist customers in choosing the correct fit, as sizing varies between brands. We strongly recommend consulting this before ordering, particularly for custom-made items.

With respect to your experience on the phone to our store, the retail store and the online shop operate independently and use separate systems. Store staff cannot access online order information. For this reason, when calling our telephone number and selecting Option 1 (Internet Sales), customers are advised to contact us via email so that online enquiries reach the correct department.

Your return request was declined because the item ordered is a custom-made product and therefore non-returnable, as clearly stated on the club shop homepage, product page, shopping cart, checkout, and in the Terms and Conditions you accepted when placing the order.

We appreciate all genuine feedback, but false or misleading reviews can be extremely damaging to small businesses such as ours, particularly when the verifiable order history does not support the claims made.

Kind Regards

ProKit UK

5つ星のうち5の評価

kits and traning gear

great service purchased home and away kits with woolly hats 10/10 service

2025年11月1日
自発的なレビュー
ProKit UK ロゴ

ProKit UK からの回答

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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