I had a fantastic experience at Protyre Autocare. Jason provided great customer service throughout my visit. He is an assertive, kind, and highly skilled professional who takes pride in his work. He c... もっと見る
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I’ve been using Protyre for years and they have never let let me down. Their service is both reliable and honest, and they’ve always done their best to keep my costs as low as possible.
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The online order process was clear with the choices I required for my service. Reception area where I handed over my car keys good and I was expected. The estimated time for service and MOT was spot... もっと見る
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The service was very good. We needed to move the date of our car service, and the team were extremely accommodating. We also asked if the work could be completed before midday, and they confirme... もっと見る
企業情報
Protyre Autocare - Abingdon について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 1A Barton Mill, Audlett Drive, OX14 3NJ, Abingdon, Abingdon, 英国
- 01235 554519
4.8
優良
2139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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AVOID LIKE THE PLAGUE!
Took my car for a service and MOT July 2025 - they left the oil cap off and let me drive away. Oil went everywhere.
Returned July 2026 to try rebuild the trust/relationship.
Told me my car had failed the MOT as there is oil everywhere! 🤯
Politely explained the situation that happened last year and asked if they could double check, only to be told to take my car and get out!
On getting home I check the GOV.UK MOT website and my car PASSED the MOT!? So why did they say it failed! They threatened to call the police on me for no reason!
2026年7月25日
自発的なレビュー
Protyre Autocare - Abingdon からの回答
Dear HelsPrice,
Thank you for notifying us of your concerns.
We have received your email in regard to this matter and can confirm that this is currently being looked into. We will be in touch as soon as we can to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
DO NOT USE
DO NOT USE. They completed a service for me back in March. Since then, I had an oil leak which has stained our fairly new driveaway. They also broke my air filter. 4 months later, I am still waiting for them to fix this for me. We have also contacted their customer care department and have not heard back from them. They have not given me a refund or any compensation for their incompetence. Would NOT recommend and will not be returning.
2026年3月11日
自発的なレビュー
Protyre Autocare - Abingdon からの回答
Dear Lucy Parsons,
Thank you for taking the time to bring this matter to our attention.
In order for us to investigate into this further and to check the status of your complaint with our customer care team, please could you email us at customerrelations@protyre.co.uk providing us with the registration of the vehicle in question and your best contact number. We will be in touch as soon as we can.
Kindest regards,
Georgia
Customer Care - Protyre
Should have gone to Merityre
I was directed to Protyre Abingdon by my fleet company Arval for a slow puncture.
On the first visit I found the Branch Manager to be unfriendly, miserable and completely unwilling to help. I was told to contact Arval, which I did.
Once Arval had obtained approval from Protyre Head Office, I was booked back in for Monday morning. On arrival the attitude was exactly the same. I was told point blank that my vehicle was not on the system and that Arval would have to supply the tyre - which Arval have confirmed is not the procedure.
No attempt was made to inspect the vehicle, check the system properly, or offer a solution. I was simply told again to call Arval. As I left, the sarcastic "have a nice day" was the final straw and I finally lost it giving him both barrels for which I apologise unreservedly.
I called Arval from the car park and they immediately redirected me to Merityre Abingdon. The difference was night and day. Merityre had the tyre in stock, the Manager was professional, courteous and genuinely helpful, and the fitters had it replaced in under 15 minutes. A perfect example of how it should be done.
My clear impression is that Protyre Abingdon does not want fleet work due to the admin / margin involved.
Unsurprisingly I shall not be returning to Protyre and would strongly recommend Merityre Abingdon instead especially if your in a fleet vehicle
2026年7月20日
自発的なレビュー
Protyre Autocare - Abingdon からの回答
Dear Henry O'Reilly,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Caring staff
Caring staff made my visit to Protyre a breeze. It was great to get a tyre inspection and replacement done so speedily while I went to the hairdresser’s!
2026年7月22日
Protyre Autocare - Abingdon からの回答
Hello Mrs Davidson,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I had a puncture on the road and…
I had a puncture on the road and protyre told me to come straight down and replaced my tyre. All done in twenty minutes, able to to continue my journey
Excellent service
2026年7月17日
Protyre Autocare - Abingdon からの回答
Hello Mrs Gealy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Abingdon からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
V helpful staff
2026年7月22日
Protyre Autocare - Abingdon からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always helpful and now what they are…
Always helpful and now what they are doing and charge a fair price
2026年3月16日
Protyre Autocare - Abingdon からの回答
Hello Rebecca,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are very engaging
The staff are very engaging, accommodating their client’s time frames to ensure the client isn’t waiting incessantly.
2026年7月20日
Protyre Autocare - Abingdon からの回答
Hello Dale,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Abingdon からの回答
Hello Mrs Grama,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service.
2026年7月17日
Protyre Autocare - Abingdon からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Everything on time exactly like they…
Everything on time exactly like they promise professional people nice place,definitely use them next time,strongly recommend 💪🏻
2026年7月15日
Protyre Autocare - Abingdon からの回答
Hello Tomasz,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Everyone is so helpful and friendly
Everyone is so helpful and friendly. Did my job quickly ( and even helped reverse my car out of the parking space)
2026年7月15日
Protyre Autocare - Abingdon からの回答
Hello Paula,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Abingdon からの回答
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As usual it was the friendly and…
As usual it was the friendly and efficient service.
Thank you.
Sally Alderson
2026年7月13日
Protyre Autocare - Abingdon からの回答
Hello Mrs Alderton,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good experience
I was there to get my aircon re-gas and found the staff very good alongside nice, clean waiting area
2026年7月10日
Protyre Autocare - Abingdon からの回答
Hello Vishal,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Was seen quickly
Was seen quickly, issue dealt with promptly at good fair prices. Would recommend to others.
2026年7月8日
Protyre Autocare - Abingdon からの回答
Hello Mrs Wright,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always great customer service
2026年7月10日
Protyre Autocare - Abingdon からの回答
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really friendly staff
Really friendly staff, knowledgeable and caring. Clean and tidy premises all round.
2026年7月4日
Protyre Autocare - Abingdon からの回答
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service
Fantastic service, great front man, always will fit you in.
Cannot recommend highly enough
2026年7月8日
Protyre Autocare - Abingdon からの回答
Hello Christopher,
We would like to thank you for sharing your feedback regarding the service you received at our Abingdon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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