Alfie was super helpful on the telephone, and, when I arrived to have the tyres replaced his colleagues were straight onto the job. Definitely think they're helpfulness has improved.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I enquired about a replacement tyre for my wife's Golf and was told it was in stock. Appointment agreed for that afternoon to establish whether a repair was possible. It was and it was done very quick... もっと見る
企業が回答しました
We decided to use Protyre as Aidan the manager at ATS who we'd used for several years, was moving there. Completely took a chance but found that the experience was every bit as good as before. Everyon... もっと見る
I had two front tyres fitted and have no complaints about the fitting, but when I asked for a copy of the receipt there was no mileage recorded or reference to which axle (front or back) they were fit... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Alcester について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 3 Arden Bus Centre, Arden Road, B49 6HW, Alcester, Warwickshire, 英国
- 01789 764033
4.7
優良
1013件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience from beginning to end
2025年9月17日
Protyre Autocare - Alcester からの回答
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service!
I dropped my car in on Saturday morning and they looked at it an hour later! Had to leave it there till Monday as they didn't have the tyres in stock that I needed but great service!
2025年9月17日
Protyre Autocare - Alcester からの回答
Hello Amanda,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Bit of a mixed one
Bit of a mixed one. The guys were lovely as always, but the work needed was very overpriced. Managed to have my car fixed by another garage at half the price.
2025年9月17日
Protyre Autocare - Alcester からの回答
Dear Ella Horsley,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always prompt and friendly service
Always prompt and friendly service
The problem with a tyre censor was resolved immediately.
2025年9月15日
Protyre Autocare - Alcester からの回答
Dear Malcolm Procter,
We appreciate you sharing your positive experience you had at our Alcester branch.
We're so glad that our team was able to promptly resolve the tyre sensor issue with friendly service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre Autocare - Alcester からの回答
Dear Mr paul cotton,
We appreciate you taking the time to share your positive experience you had at our Alcester branch .
We're happy to hear our website was easy to use and the service was efficient.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Spark plugs and brake fluid changed
Spark plugs and brake fluid changed. Work was done quickly and price was competitive too.
2025年9月15日
Delay in car collection time but we customer can not be late.
It was stressed that I had to get my car in at 11.30am not a minute late as that was my appointment time. I arrived at 11.15am and was waiting to be picked up by my daughter and when she collected me at 11.45 my car was still parked in car park area and other cars taken around back to work shop before mine.
I also telephoned between 2.30 & 3.00 to ask when my car would be ready ? to be told that the MOT had been done but the service was only just being started ! and my car could be kept until end of day.
I felt that the garage was under staffed on this particular day !!
2025年9月3日
Protyre Autocare - Alcester からの回答
Dear Susan Beaver,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Alcester からの回答
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very well organised tyres were ordered…
Very well organised tyres were ordered car was booked in know hassle job done thankyou 👍
2025年9月3日
Ray was great
Ray was great, very flexible and accommodating. Quick delivery and did what said they would do 👍
2025年8月22日
Booked on line was tested at given time…
Booked on line was tested at given time and completed in time allowed so very happy with service Thank your
2025年8月25日
Not a great experience
Forgot to add tyres into quote and as such tyres not available.
Discs and pads were the wrong size, therefore not changed.
The only work completed apart from brake fluid was in my opinion cosmetic.
2025年8月20日
Protyre Autocare - Alcester からの回答
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good service and they took great care…
Good service and they took great care in fitting tyres to my old Lotus
2025年8月20日
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