Had a slow puncture they fitted me in at fairly short notice.On arrival I was dealt with straight away and within a minutes a puncture in the wall of the tyre was diagnosed so it meant a new tyre.Gave... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The manager the staff, they always do a brilliant job of work on my car 10/10 is not enough really, but, truly, I won’t go anywhere else with my car, been with them for about 9/10 yrs.
Service and MOT done at Beccles. Easy to book and staff always helpful, even when I had to change the date. You can be confident that the work will be done to a high standard and the price won't... もっと見る
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To be fair the service was excellent. I would give them a 4.5 star due to the only problem being that I ordered 2 matching tyres to go match the existing, one one of them was a slightly different vari... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Beccles について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 2 & 3, Common Lane North, NR34 9BL, Beccles, Beccles, 英国
- 01502 717885
4.6
優良
1097件のレビュー
顧客にレビューを依頼しています
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Protyre Autocare - Beccles からの回答
Dear James Basey-Fisher,
We appreciate you taking the time to share your positive experience you had with our team at our Beccles branch.
We're happy to hear you received helpful service at a competitive price.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Absolutely a joke of a business 3 times…
Absolutely a joke of a business 3 times in a row now booked MOT and had a call to say they can’t do it as no MOT tester not available that day Beccles protyre you are a joke
2025年12月19日
自発的なレビュー
Protyre Autocare - Beccles からの回答
Dear Ed,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Fault Messages After Tyre Replacements
Received a good friendly quotation for x2 new front tyres, however on completion of the work and after paying and returning to my vehicle on their forecourt several steering related fault messages flashed-up on the dashboard so I returned to the office before driving away.
Protyre checked with a diagnostic tool but power steering warning messages traction control, steering, spanner light and ESC fault remained illuminated after engine restart. I was told that they could not explain why the car now displayed these messages after their work suggesting it was a coincidence and I would need to go to a dealer or a professional car electrician as they could do no more but the car was safe to drive!
I gingerly returned home feeling very disappointed with the service provided however after researching the problem I managed to reset the system myself using a simple procedure with no special tooling found on a mechanics forum as it seemed to be a known problem after working on the front axle wheels on some models. I'm so relieved that I did not require the dealer visit or electrician at great expense as suggested by the mechanics however something that was undoubtedly avoidable if given a little more thought and care by Protyres who basically washed their hands of the problem and handed back a car with faults displayed which then became the customers problem.
A simply case of poor customer service and basic troubleshooting knowledge on Protyres part especially as the car had no system faults on arrival.
No further problems since reset apart from a tyre pressure warning message that evening due to low pressure in one of the replacement tyres, reinflated to correct pressure okay since.
2025年12月15日
Protyre Autocare - Beccles からの回答
Dear Paul,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Always a great service!
2025年12月12日
Protyre Autocare - Beccles からの回答
Dear Heather Madsen,
We appreciate you taking the time to leave us this review.
We're delighted you're happy with our service at our Beccles branch.
We value your business.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Would definitely use again
Would definitely use again, all work carried out in the time I had been advised. Pleasant and efficient staff
2025年12月5日
Protyre Autocare - Beccles からの回答
Dear MRS SARAH WOODEN,
We appreciate you sharing your feedback regarding your recent experience at our Beccles branch .
We're happy to hear that our staff were pleasant and efficient, and the work was completed promptly.
Thank you!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
All's well that ends well.
Had my car booked in for a Tuesday for both a Service and MOT. However when I arrived I was told that the MOT tester was ill and I would have to re book this for the Friday. Slightly inconvenient but not the end of the world and thankfully the car was passed.
Protyre telephoned me the following week essentially to apologise which is refreshing in this day and age. Thank you.
2025年11月25日
自発的なレビュー
Protyre Autocare - Beccles からの回答
Dear MR I M SURMAN,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We're glad to hear the matter was resolved and thank you for acknowledging our call to apologise for the inconvenience caused by rescheduling your MOT.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Alls well that ends well
Booked a service and MOT on a Tuesday but found out when I arrived that the MOT tester was ill and I had to wait until the Friday to get it done. Slightliy inconvenient but not the end of the world.
What made things a lot better was the fact that I got a call later on apologising for delay.
2025年11月25日
自発的なレビュー
Protyre Autocare - Beccles からの回答
Dear Ian Surman,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We regret the inconvenience caused by rescheduling your MOT.
We're glad our call addressing the delay improved the situation.
Thank you for your patience.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The tyre service was prompt and good value.
I liked that the tyre service was prompt and good value. My previous "go to " place for tyres had closed in Lowestoft, so I was relieved to find a closer tyre outlet in Beccles. However, I did not really feel involved in any discussion regarding the choice of tyres available...I was basically told what tyres were to be fitted. It would have been better if I had been shown a range of tyres to understand why those fitted were the best deal for me.I am happy with the new tyres and would consider using Protyre in future.
2025年11月26日
Protyre Autocare - Beccles からの回答
Dear Daniel Hicks ,
Thank you for contacting Protyre. We are Happy to hear that your recent visit to our Beccles branch has been a positive one for you on however we are sorry to hear that the Tyre option was not explained to you.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good friendly service.
Although I had to wait a bit longer than expected due to staff sickness.
The job was well done.
And I didn’t have to wait for my booking. I simply phoned through and got a slot for the next day.
Good friendly service.
2025年11月26日
Shortage of staff
Booked in car for 4 brake discs and pads and MOT.
MOT not done as person off sick - understandably.
However spent 3 hrs for only 2 discs and pads change, as they ran out of time, as apparently very busy answering phone queries while doing the work. Staff shortage needs addressing.
2025年11月22日
Protyre Autocare - Beccles からの回答
Dear Dr.R Nair,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Beccles branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Thank You
Gave me an appointment at short notice and the price was lower than quoted - many thanks
2025年11月14日
Supplied two new tyres and switched…
Supplied two new tyres and switched around for me, helpful and polite
2025年11月12日
Protyre Autocare - Beccles からの回答
Hello Matthew,
We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Beccles からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and explained everything…
Very helpful and explained everything to me and kept me fully updated
2025年11月6日
The staff here were friendly and…
The staff here were friendly and efficient.
The choice of tyres and pricing was excellent.
My first visit but would definitely recommend.
2025年11月5日
Protyre Autocare - Beccles からの回答
Hello Will,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Spot on service!…
Very friendly staff providing an excellent service. Would highly recommend
2025年11月5日
Sam with Golf.
What a professional service with a great welcoming attitude, i would fully recommend using them. My Golf had a flat tyre in which i visited the Protyre Autocentre in Beccles with no appointment made, the guys managed to accommodate me and replace the tyre at a reasonable price, but, overall the service was excellent and fast. Thank you so much.
2025年10月27日
自発的なレビュー
Protyre Autocare - Beccles からの回答
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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