Although there was a minor problem the team went the extra mile to rectify it. Sometimes things do go slightly adrift but how people deal with it is very important
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
An absolutely brilliant garage in Belper. They helped me out with my son’s car giving friendly advice, replacing the tyre, windscreen wipers and sorting the alignment. I would not hesitate to recommen... もっと見る
企業が回答しました
I recently had new tyres fitted, along with brake discs and pads, plus an oil service. Thank you to Josh and Grant who provided great customer service throughout—friendly, professional, and transparen... もっと見る
Excellent service from these guys! They were polite and friendly, options and prices were clearly explained, good communication. Place seems well managed and they seem to care about giving a good serv... もっと見る
企業情報
Protyre Autocare - Belper について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
4 Campbell Street, DE56 1AP, Belper, Derbyshire, 英国
- 01773 847140
4.8
優良
434件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Grant lies at Belper branch
Beware of how Grant(branch manager) works at Belper branch. He redeemed my groupon voucher for air con top up and didnt even top it up, making technical excuses - especially when he reassured me he wont redeem voucher if any faults. Lies and very unprofessional service here. Avoid this place otherwise u will get ripped off like i did.
2026年6月24日
自発的なレビュー
Protyre Autocare - Belper からの回答
Dear Yogesh,
Thank you for taking the time to raise your concerns.
We can see from our records, that after receiving your call, your concerns have been raised with the Area Manager. They are currently investigating into this matter and will be in touch as soon as they can to discuss this further with you.
We apologise for any inconvenience caused.
Kindest regards,
Georgia
Customer Care - Protyre
Although there was a minor problem the…
Although there was a minor problem the team went the extra mile to rectify it.
Sometimes things do go slightly adrift but how people deal with it is very important
2026年6月22日
Protyre Autocare - Belper からの回答
Hello Mr B,
We truly appreciate your kind words and are happy our in centre team could resolve the issue to your satisfaction. We value your understanding and feedback.
Best regards,
Eddie
Customer Care - Protyre
Great service and price !
2026年6月12日
Protyre Autocare - Belper からの回答
Hello Mr Glossop,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Belper branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Team gave me great advice on tyres and…
Team gave me great advice on tyres and made sure i got the right size. fitted them quickly and got me back on the road quickly.
2026年6月17日
Protyre Autocare - Belper からの回答
Hello Mr O'Halloran-Brown,
We appreciate you sharing your positive feedback! We are delighted our in centre team provided excellent advice and efficient service, getting you back on the road swiftly. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Belper からの回答
Hello Mr McMillan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Belper branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were immediately helpful and…
The staff were immediately helpful and sorted out the problems that I had with my car.
2026年6月12日
Protyre Autocare - Belper からの回答
Hello Miss Robertson,
We would like to thank you for sharing your feedback regarding the service you received at our Belper branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great value and service
Appointment system worked very well, guys at the depot knew their stuff, fast, efficient and friendly.
2026年6月11日
Protyre Autocare - Belper からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Belper branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent staff and very knowledgeable
Excellent staff and very knowledgeable, have used several times
2026年6月12日
Protyre Autocare - Belper からの回答
Hello Andrew,
We are delighted you consistently receive excellent service from our knowledgeable in centre team. Thank you for your feedback!
Best regards,
Eddie
Customer Care - Protyre
Superb customer service went the extra…
Superb customer service went the extra mile to make me feel a valued customer.
2026年6月8日
Protyre Autocare - Belper からの回答
Hello Ray,
We would like to thank you for sharing your feedback regarding the service you received at our Belper branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
An absolutely brilliant garage in…
An absolutely brilliant garage in Belper. They helped me out with my son’s car giving friendly advice, replacing the tyre, windscreen wipers and sorting the alignment. I would not hesitate to recommend this garage to anyone. Thank you!
2026年6月6日
自発的なレビュー
Protyre Autocare - Belper からの回答
Hello Jo,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Belper branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent professional service
2026年5月29日
Really helpful at the Belper branch
Really helpful at the Belper branch, went in as I need my aircon doing. Then asked about some prices on tyres and got a good deal on some premium tyres that wasn’t much more than mid range so really pleased I asked. Grant and Josh were both very helpful throughout booking it in to when I was handed the keys back! Would definitely recommend the Belper branch really friendly and helpful.
2026年5月28日
自発的なレビュー
Great bunch of folks
Great bunch of folks. I booked wrong day, they moved it no question after calling.
Turned up and they got to it - finished quickly even used a towel on the seat. My car is toe-in from factory and the guy didn't want to set it to 0-deg since Honda didn't so they gave me a full refund on the tracking.
Absolutely amazing I know full well other tyre places would have either ignored the setup or not done it and charged anyway.
Top marks honestly, deffo going here next time too.
2026年5月20日
Had a puncture in tyre and needed it…
Had a puncture in tyre and needed it early next day to travel a distance
They arranged a tyre immediately and fitted early next day so I could be on my way
Can’t speak highly enough of staff and their help
Would always recommend them
2026年5月20日
Very good service.
Very good service. In the circumstances, with just 2 guys working, they were running slightly behind schedule, but they explained the situation and it wasn’t really a problem.
2026年5月20日
Excellent service from these guys
Excellent service from these guys! They were polite and friendly, options and prices were clearly explained, good communication. Place seems well managed and they seem to care about giving a good service. Pleased with tyres and fitting, also diagnosed and fixed a problem with my tracking rods, went the extra mile to do this quickly for me so I could get back to work.
2026年5月11日
You guys are the best!
Will not got anywhere else. Thanks for looking after my car and fixing the wife’s tyre pressure fault after MG service centre sent us round in circles for months. You guys are the best!
2026年5月13日
自発的なレビュー
Unacceptable
Having purchased 2 tyres for my high performance car online,after having them fitted the fitter took my car 'for a trip round the block',when I saw the car pass me as I was walking to collect car I complained and the response I got was 'we was just moving the cars around and because we are on a one way street we just took it round the block'im not at all happy with that and I've been going there for 15 years and never seen this before who find totally unacceptable and won't be using them again!.Received a reply from area manager who basically said this was acceptable by the tyre fitter,clearly this company are not concerned AVOID.
2026年5月13日
自発的なレビュー
Protyre Autocare - Belper からの回答
Dear Tom Scott,
Thank you for notifying us of your concerns. We are sorry this happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Very helpful
Very helpful, very knowledgeable, very friendly. Work carried out to an excellent standard. We definitely recommend Protyre at Belper to all friends and family.
2026年5月13日
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