I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to... もっと見る
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Initally had a puncture on Saturday & visited for a repair. Back tyres checked & advised they were quote badly worn. Ordered new & arranged and appointment for my day off. Arrived a little early &... もっと見る
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My car's tyre pressure warning light kept coming on even after inflating the tyres - the readings were only showing slight variations. I visited Protyre and they inflated the tyres and checked the pre... もっと見る
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Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite... もっと見る
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企業情報
Protyre Autocare - Bournemouth Pokesdown について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
965 - 967 Christchurch Road, Pokesdown, BH7 6AZ, Bournemouth, Dorset, 英国
- 01202 432005
4.8
優良
1210件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
"Under pressure", to quote David Bowie & Queen
My car's tyre pressure warning light kept coming on even after inflating the tyres - the readings were only showing slight variations. I visited Protyre and they inflated the tyres and checked the pressures. When the warning light came on again they investigated the valves and the warning light sensors before removing the wheels and finding a slow puncture on an inside tyre wall, meaning a new tyre! Refreshingly, there had been no initial "it's a puncture and you need a new tyre" approach, but now needing a new tyre even more refreshing was the fact that the new tyre cost around £30 less than I'd paid previously elsewhere. So all in all the helpful, friendly approach of the Protyre team - and the cost of the new tyre - helped make an unwanted experience as bearable as possible. I'll certainly make Protyre my first port of call whenever I'm unlucky enough to experience any future tyre problems.
2026年8月26日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Laurence,
We are truly grateful for your detailed feedback and are pleased to hear that our team in centres thorough approach to diagnosing the issue with your tyre pressure warning light was a refreshing experience. It's wonderful to know that their efforts to investigate fully before recommending a new tyre, coupled with our competitive pricing, helped make an unexpected situation more manageable for you. We appreciate you recognising their helpful and friendly service, and we look forward to assisting you with any future tyre needs.
Best regards,
Eddie
Customer Care - Protyre
Superb service to help me get on my way
Superb service. I was travelling for a family medical appointment and the staff called as soon as my tyre was in so not a moment was wasted and I could get on with my journey. Much appreciated.
2026年8月26日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Ruth,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Denise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Mrs Holyoake,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Mr Wilkinson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Credit to Customer Relations for stepping in and fixing issue
I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to deal with.
To their credit the customer relations team reached out after the review and offered to deal with it. Two more visits needed but the damaged sensor has now been replaced at no charge and hopefully no more warning lights.
2026年8月19日
Took too long and are rude & aggressive!
Took too long to do after I was told it would be an hour, I was there for over 2 hours, making me late to collect my children.
Brought a voucher from Groupon that specifically stated an aircon regas and pollen filter replacement. When I arrived at protyre pokesdown, they said it doesn’t include the pollen filter and they advised to contact Groupon, which I did while sat there waiting for the car to be done.
Groupon agreed it should include the pollen filter and gave me a refund, not that I asked for one.
When the car was done, the staff got upset and said as it been refunded, they wouldn’t let me leave until I had paid for another voucher, despite me saying that’s an issue that should take up with Groupon, they were very forceful about it so felt I had no option but to buy it again.
Left with the car, contacted Groupon who again, refunded it to me.
I won’t be coming back, there is a right and wrong way to speak to customers if you are in the wrong.
2026年8月19日
Protyre Autocare - Bournemouth Pokesdown からの回答
Dear Stephen Bennett,
Thank you for your feedback . We are sorry to hear that your recent visit to our Bournemouth Pokesdown branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Gary - best manager you could imagine
Gary always makes sure that everything runs smoothly: he's a manager in a million. Protyre are lucky to have him, and I always look forward to each visit. Top marks to the entire team.
2026年4月17日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Sean,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
efficient as always
2026年8月17日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are very honest with assessments
They are very honest with assessments, very competitive with pricing, and quick but thorough with jobs.
2026年8月17日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful and friendly service
Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite as beautiful, but close.. ..ish) are as close to normal people as mechanics get and faster than every other mechanic team in.. hmm ..the greater European area.
Nothing needs to change here. I hope they are doing well. If the big boss is reading.. Give these guys a pay rise you greedy f***!
2026年8月12日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always excellent service
Always excellent service, very accommodating and competitively priced
2026年8月12日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, professional and efficient!
I always use Protyre and the service has always been good. Recently I went in because believe it or not, a Psychic friend of mine told me that I urgently needed my tyres checked. Well, guess what? All 4 tyres needed replacing as they were badly cracked and worn. Phoebe at reception was great, very speedy and efficient. I came back that afternoon and had the replacements and the tracking done. It was all very professional and quick and very friendly. Moral of the story.- listen to your Psychic friends and go to Protyre 😊
2026年8月12日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Clifford,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Mr Hopkins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Vey happy with the service
2026年8月10日
Protyre Autocare - Bournemouth Pokesdown からの回答
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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