Had a flat tyre very early in the morning and after the RAC patched up the wheel had to find a place to change. Went to about 3 places that unfortunately could not help, all fully booked. Came acros... もっと見る
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所在地
所在地を変更Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Despite a minor hiccup with wheel alignment, following the fitting of two front tyres, it turned out to be the usual exemplary service I’ve become accustomed to for many years! You really get the meas... もっと見る
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This was a good example of how to look after a customer. Swapped an appointment time with no fuss. Dealt with a technical problem and gave good advice, and then stayed on right to the end of the da... もっと見る
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Excellent Service even though I arrived 30 minutes late for my appointment, I received a very warm welcome from the team. The gentleman on reception was friendly, professional, and accommodating. Davi... もっと見る
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企業情報
Protyre Autocare - Cambridge について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, 英国
- 01223 411441
4.5
優良
1060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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A* customer service
Down to earth, friendly, and knowledgeable staff. Very accommodating for a mot retest and were helpful with advice for the small job I did myself. Nice to find a garage that is trustworthy and not trying to squeeze every penny out of you.
2026年9月7日
Protyre Autocare - Cambridge からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I booked a service and mot only to be…
I booked a service and mot only to be told on arrival that my 8.30 is now booked for a 9.30 when I arrived back at 12 noon I was told I was lucky as the ramp had stopped working there is no severing today
2026年8月28日
Protyre Autocare - Cambridge からの回答
Dear Sally Chavez,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I used Protyre-Cambridge for an MOT
I used Protyre-Cambridge for an MOT. Really helpful and polite. It pleases me that I recognise some of the people from previous visits so they are managing to retain staff. After failing the MOT I managed to get the faults fixed at my local garage on the same day and got back to Protyre where they then passed the vehicle. There was no extra charge for the retest (but it was just simple things).
Note that this is just a review of the Cambridge branch, not the whole Protyre franchise, e.g. I have been to another Protyre centre and would not use them again because even though they might be a reasonable price I don't trust their MOT testing.
2026年4月27日
This branch is a SHAMBLES
This branch is a SHAMBLES. Please stay away. I had a service on the 17th of August, when I was advised that a front spring had broken and that it would be better to delay the MOT until it was fixed, as that would cause a failure. The earliest they could fit it in (what is quite a simple job) was the 28th of August. I arrived today only to be turned away and told that they couldn’t do it, as they didn’t have the staff, and that there was no chance of rebooking it before my MOT expired next week. A phone call to advise me of this might have been nice before I arrived at the store?
2026年8月28日
Protyre Autocare - Cambridge からの回答
Dear Daniel Mantell Roberts,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
problem averted
booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my car does not have a spare tyre.
I managed to get a replacement tyre of the same make fitted in under 1 hour , good service at a reasonable cost.
2026年8月26日
Protyre Autocare - Cambridge からの回答
Hello,
We're glad to hear we could assist you quickly with your slow puncture, especially given your journey from Southampton to Nottingham. We understand how inconvenient it can be to discover a flat tyre without a spare. It's great to know our team was able to fit a replacement efficiently and at a reasonable cost. We appreciate you sharing your positive experience with us.
Best regards,
Eddie
Customer Care - Protyre
I have used Protyre on multiple…
I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a number of minutes directly in front of him before he even acknowledged me being there. Definitely not as good as usual.
2026年8月21日
Protyre Autocare - Cambridge からの回答
Dear Peter England,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
No report received for my bronze service
Generally happy with the service received here.
But this time I believe due to staff shortages I feel like the service I received was subpar.
I ordered a bronze service, I just have to trust they did the job as I received no printout of the checks completed.
Nor received a receipt or job report on my email.
Even when asked about it, the staff told me that bronze service is pretty much oil + filter change only, and nothing else needed reporting.
But I paid for bronze service and I want to know for example the status of my tyres, if there's any upcoming recommended job or similar.
I received those reports in the past, for some reason not this time. Disappointed.
2026年8月17日
Protyre Autocare - Cambridge からの回答
Dear Seb,
Thank you for bringing this to our attention. We're sorry to hear that your most recent experience had not been as positive as previous ones.
We have emailed out your invoice and vehicle inspection sheet for you and it should be received shortly. If there are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Kind regards,
Eddie
Customer Care - Protyre
Booked for 8:30 MOT it appears that the…
Booked for 8:30 MOT it appears that the guy was not given computer login details.
Also appears short staffed as it took until 10:15 for the MOT to be completed
2026年8月21日
Protyre Autocare - Cambridge からの回答
Dear Dave,
Thank you for taking the time to share your feedback in regard to your recent visit to our Cambridge branch.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Efficient when started but slight delay
2026年8月19日
Protyre Autocare - Cambridge からの回答
Dear Rai,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre Autocare - Cambridge からの回答
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, honest and provide a great service!
I’ve been bringing my car here for years. The guys are helpful and friendly and pricing is reasonable.
2026年8月7日
Protyre Autocare - Cambridge からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Protyre service center in Cambridge very good
The Protyre service center in Cambridge is simply incredible—truly excellent!
I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4.
They always treat customers with care and honesty, delivering high-quality work and offering sound advice on the best way to resolve any issues.
They frequently offer great discounts on various services; for instance, I got a 50% discount on a front-wheel alignment this past Monday simply by booking online in advance.
Huge thanks to the team at the service centre—all the best for your continued business success and wishing you many satisfied customers.
2026年7月27日
自発的なレビュー
Protyre Autocare - Cambridge からの回答
Hello Oleg,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Damaged my car
Damaged my car. Garage was rude. Head office hasn’t called me 6 days later.
Stay away
2026年7月23日
Protyre Autocare - Cambridge からの回答
Dear Scott Collier,
Thank you for taking the time to share your feedback.
Please accept our apologies for the delay in responding to your complaint.
We can confirm that your complaint was raised on 24 July following your call to our department.
Our records show that the matter is currently under review by management, who will be in contact with you as soon as possible.
Kind regards,
Kayliegh
Customer Care - Protyre
Tesla Model 3 front wheel alignment
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great service. Will be using again!
2026年7月29日
Protyre Autocare - Cambridge からの回答
Hello Dan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Jaguar F Pace service
Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor problem with the service due indicator not being reset but this was because the jaguar has two different service indicators. Car was returned and the service indicator reset. All in all excellent service.
2026年6月29日
How refreshing to find a company that…
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so the gave us a full refund. Will definitely recommend to family and friends.
2026年7月24日
自発的なレビュー
Protyre Autocare - Cambridge からの回答
Hello Louisa,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the honesty and service you received from the team.
Best regards,
Eddie
Customer Care - Protyre
Re-balanced six wheels for me with care…
Re-balanced six wheels for me with care and a minimum of fuss. If you expect your car to be treated professionally and with respect you should always seek out Protyre
2026年7月22日
Protyre Autocare - Cambridge からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
As always I experienced very…
As always I experienced very professional, constructive advice and assistance. I appreciate this very much. My ageing SLK got through the MoT with just a tweak!
Barbara Stephens
2026年7月20日
Protyre Autocare - Cambridge からの回答
Hello Barbara,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A 10-year Customer at Protyre Cambridge
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my cars and I'm VERY particular about how they're handled. Ryan accommodates every request without fuss: he keeps the interiors clean, makes sure the fitters follow my preferences on wheel weight colour, centre cap alignment, and locking wheel bolt placement. I know I'm a diva, but Ryan has never once made me feel like a burden for asking. Manager aside, all the technicians are really friendly and competent and have always taken immense care of my vehicles. Regarding pricing, Protyre Cambridge has always been as competitive (or better) than the best prices I can find online. I genuinely can't fault the place and highly recommend this branch if you need tyres, MOT, or basic car servicing done.
2026年7月10日
自発的なレビュー
Protyre Autocare - Cambridge からの回答
Hello Craig,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Cambridge からの回答
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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