Protyre Autocare - Cambridge レビュー 

1,036
TrustScore 5段階評価の4.5

4.6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... もっと見る

企業が回答しました

5つ星のうち5の評価

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... もっと見る

企業が回答しました

5つ星のうち5の評価

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... もっと見る

企業が回答しました

5つ星のうち5の評価

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... もっと見る

企業が回答しました


企業情報

  1. タイヤ専門店
  2. ブレーキ専門店
  3. カー バッテリー販売店
  4. 車検場
  5. ハイヤー サービス
  6. ホイール アライメント サービス

Protyre Autocare - Cambridge について

当該企業による記述

当該企業による記述

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

連絡先

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, 英国

  • 01223 411441

4.6

優良

TrustScore 5段階評価の4.5

1036件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

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4.6

すべてのレビュー

(1,036)

過去12か月のレビュー数: 35,062

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

0 star for protyre

0 star for protyre

I drove over an hour to get to protyre fitting centre in Cambridge only to be told my tyres were not there. Today was the appointment day confirmed by email.

This is very disappointing to say the least. I've requested a full refund and shall NEVER use protyre again. I was given a phone number for possible escalation only for the man at the other end to say he can't help! What terrible service!

2025年12月13日
自発的なレビュー
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Dear Tokunbo Akin,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

5つ星のうち5の評価

Quick, friendly and professional

Quick, friendly and professional service!

2025年12月6日
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Hello Chris,

We appreciate you taking time to leave us this five-star review. We're happy to hear you were pleased with the service provided our team in centre.

Best regards,
Eddie
Customer Care - Protyre

5つ星のうち5の評価

Quick service


My car was looked at without much delay. I needed a wheel alignment following a collision on a roundabout. The technician reported the body damage my car had sustained and then did the realignment.

2025年11月28日
5つ星のうち5の評価
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Hello Antonio,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

5つ星のうち5の評価

Above and Beyond

The people there were fantastic, from the person who welcomed me to Pip who did my MOT.
He walked me through what was wrong and advised me on the exact advisories I would be getting, even fixed one of the issues that would have failed the MOT then and there.
Really went above and beyond

2025年11月20日
5つ星のうち1の評価

Broken Trust!

The service at Protyre Cambridge has declined significantly. Work is rushed, poorly executed, and customer care is almost nonexistent. This garage is simply not worth your time or money—choose elsewhere if you value quality service.

I had trusted Protyre Cambridge for years and even recommended them to family and colleagues. Unfortunately, my recent experience was unacceptable. I ordered a tyre online on Thursday for a Saturday fitting, only to be told on arrival that the tyre hadn’t arrived—with no explanation given.

I had travelled 20 miles for this appointment, yet the receptionist offered no apology, only a vague promise of a call later that never came. The lack of communication and accountability suggested my booking was deprioritized in favor of other customers.

By Monday morning I finally received a call, but since I was at work the fitting was delayed until Wednesday. When I returned, the technician placed my car on the ramp, printed the alignment readings, and made no adjustments—despite the fact I had already paid online for the full service. They claimed the bolts were seized, but another technician then drove my car recklessly across the road before returning it when they realized I was watching.

This behavior was both careless and unprofessional. Protyre Cambridge has lost my trust, and I cannot recommend them to anyone seeking reliable service.

2025年10月8日
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち5の評価

swift professional service and good…

swift professional service and good price

2025年11月10日
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Hello Dave,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

5つ星のうち1の評価

Clueless about how to perform an…

Clueless about how to perform an alignment on SUVs with air suspension. Previously did not torque wheel bolts correctly and were loose. Avoid.

2025年11月3日
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

5つ星のうち4の評価

The guys fitted new tyres as requested…

The guys fitted new tyres as requested - what more can I ask for? What would have been really nice? That my driver seat settings were not changed. They only had to drive it from the forecourt to the garage - surely they don't need to move my seat? I couldn't even reach the pedals when I got back in and I'm not that short! I was offered tea/coffee; the first two choices that I made were not working! Thankfully the third one produced a hot liquid!

2025年10月29日
5つ星のうち5の評価

Fantastic service

Fantastic service, highly recommend. Thanks again Protyre team.

2025年10月25日
自発的なレビュー
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Hello Lea,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

5つ星のうち5の評価

Great service

Great service. Started exactly on time and fitted a set of 4 new tyres in 90 minutes as promised. Really friendly staff.

2025年10月22日
5つ星のうち5の評価

Professional approach

Professional approach, did a good job very happy

2025年10月20日
Protyre Autocare - Cambridge ロゴ

Protyre Autocare - Cambridge からの回答

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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