Went online looking at tyre prices, good selection available with all the info required to choose. Booked online for later that day, very simple process and not too long. On arrival everything was... もっと見る
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Excellent service yet again for service and mot from team pro tyre @ west moors under the leadership and management of Chris Machem. Nothing too much trouble and friendly honest advice given at all st... もっと見る
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I've been using Bathwick/Protyre for over 30yrs. Never been beaten on price. Very refreshing to have helpful and polite staff. ( and a complimentary coffee always goes down well) 😃
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Booked my appointment for a free check on my tyre pressure monitors via the website, which was easy to do. Manager and staff were straight on it whilst I enjoyed complimentary coffee in their clean,... もっと見る
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企業情報
Protyre Autocare - Ferndown Ringwood Road について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Ringwood Road, West Moors, BH22 0AD, Ferndown, Dorset, 英国
- 01202 855450
4.9
優良
1931件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Fantastic service
I've been using Bathwick/Protyre for over 30yrs. Never been beaten on price. Very refreshing to have helpful and polite staff. ( and a complimentary coffee always goes down well) 😃
2026年8月17日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Clarice,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Went online looking at tyre prices
Went online looking at tyre prices, good selection available with all the info required to choose.
Booked online for later that day, very simple process and not too long.
On arrival everything was sorted out with 2 tyres and tracking done within one hour.
Very polite and helpful staff.
2026年8月19日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Andy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Ferndown.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable very good service, thanks.
2026年8月17日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Mike,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really happy with the service 👍👍
2026年8月17日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare
It’s great to be able to make an appointment (and they’ve never been late for me). Staff are all very friendly and helpful and prices are competitive.
2026年7月27日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to order
Easy to order, work was done in the timescale promised and the local cafe served a great coffee and bacon roll.
Price was good for the tyres and the discount for the tracking was very helpful.
Reception team were friendly too.
2026年8月4日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Pete,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as always
Excellent service as always - always on time and always fit tyres quickly
2026年8月12日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Jimmy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service yet again for service…
Excellent service yet again for service and mot from team pro tyre @ west moors under the leadership and management of Chris Machem. Nothing too much trouble and friendly honest advice given at all stages of the process, can’t recommend them highly enough. Well done
2026年8月10日
自発的なレビュー
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Poor customer service and questionable advice
I booked online for two new front tyres, front wheel alignment and an air conditioning regas.
When I dropped the car off, I was told by the receptionist that swapping the part-worn rear tyres to the front axle and fitting the new tyres to the rear "isn't done anymore". This surprised me, as it appears to contradict Protyre's own published safety guidance, which recommends fitting the newest tyres to the rear axle where possible.
I then received a call only about an hour later to say the car was ready. When I collected it, I was told the air conditioning system had a leak and would need to be inspected by an air conditioning specialist. Although I understood there was a leak, I expected the regas to provide at least some cooling. Instead, the system was only blowing warm air.
When I questioned this, the technician told me they knew the air conditioning wasn't going to work properly but carried out the regas anyway because I had already paid for it online. I found this very disappointing. If it was already known that the service would not achieve the intended result, I believe I should have been contacted and given the option before the work was carried out. After I raised my concerns they agreed to refund the £75 for the regas.
Overall, I felt the level of advice and customer service fell well below what I expected. The contradictory advice about tyre fitting and carrying out work they knew was unlikely to be successful left me with the impression that convenience was prioritised over customer care.
Update – 21 August: Following my original review, Protyre acknowledged my complaint and advised that a manager would contact me to discuss the issues raised. This was on 3 August. I have still received no phone call or further contact, despite being told that someone would get in touch.
I have now been waiting 18 days for the promised follow-up. Unfortunately, this has only added to my disappointment with the overall customer service and won't be using them again.
2026年8月3日
Protyre Autocare - Ferndown Ringwood Road からの回答
Dear Henry Parish,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Thippard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very easy booking and extensive stock
Very easy booking process with a large selection of available tyres from which to choose. Service on the day was quick and efficient with the welcome and handover completed in a friendly manner by the reception staff.
2026年7月31日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Mr Watts,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Very respectful, knowledgeable and friendly staff. I would highly recommend using this depot
2026年7月31日
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Tejinder,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Hilary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ferndown Ringwood Road からの回答
Hello Roy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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