Protyre Autocare - Macclesfield レビュー 

402
TrustScore 5段階評価の4.5

4.7

Great King Street 19-29, SK11 6PL Macclesfield, England, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The staff are always helpful and efficient. They don't leave customers standing around. The only thing I'm a little bit disappointed about is the price. But i do understand that everything has gone... もっと見る

5つ星のうち5の評価

I went online to book an Aircon re-gas as they had a very competitive offer on. Unfortunately the offer finished the day before. After contacting the garage they honoured the deal and got me in straig... もっと見る

企業が回答しました

5つ星のうち5の評価

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I... もっと見る

5つ星のうち5の評価

Great customer service, can do attitude. Brought in 4 loose wheels, 4 loose winter tyres and 4 loose TMPS valves. My winter tyres alternate set of wheels was ready to leave the workshop within an hour... もっと見る


企業情報

  1. タイヤ専門店
  2. ブレーキ専門店
  3. カー バッテリー販売店
  4. 車検場
  5. ハイヤー サービス
  6. ホイール アライメント サービス

Protyre Autocare - Macclesfield について

当該企業による記述

当該企業による記述

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

連絡先

  • Great King Street 19-29, SK11 6PL, Macclesfield, England, 英国

  • 01625 885430

4.7

優良

TrustScore 5段階評価の4.5

402件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.7

すべてのレビュー

(402)

過去12か月のレビュー数: 33,964

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5つ星のうち1の評価

Shocking!!!

Shocking!!!
Took ages to put on the new tyre , I nearly didn’t check , when I saw the tyre they had put on I was horrified, I have road tyres , they had put on all-terrain tyre . It was blatantly obvious that the tyre was not suitable. They proceeded to try and tell me that it was only the pattern of the tread which was different.
I insisted that this was not correct not only by the visible difference but the fact that the new tyre even said AT for all terrain. They kept going back to the computer to see what had been ordered. I was told that when ordering the tire was not available and so the person who had ordered the wrong tire had just ordered the next available tire not only would I have been unable to return said Tyre if I had driven away with it but it would’ve caused my vehicle to pull one way and would’ve been horrendous to drive in the end. I told them to put on the spare tire to give me a refund and I would go somewhere else. one phone call to a different Garage and I had the tire ordered and fitted the next day in a fraction of the time and I was charged less for exactly the same process.
Extremely disappointed.

2025年7月23日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Deb,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち5の評価

Highly recommended

Booked my car appointment on-line. Dropped it off at designated time, it was taken immediately for re-charge of air con. Phoned me within forty minutes to confirm job done. Super efficient as far as I'm concerned. And the service was on price offer at the time. Very helpful and polite staff. Would recommend.

2025年7月23日
5つ星のうち5の評価

Honest and efficient.

I always use Protyre for tyres but I needed the TPMS replacing. The Protyre technician diagnosed the problem and fitted the required new ones quickly and for a far cheaper price I had been quoted by other garages.

2025年7月14日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Hello Stephen​,

We would like to thank you for sharing your feedback regarding the service you received at our Macclesfield branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち5の評価

Tip top service from a local

Thorough checks and all round quality service from the folks here. Sorted the aircon out for a very reasonable price before I roasted in my car over the heatwave weekend thats been and gone!

2025年7月16日
5つ星のうち1の評価

Never using protyre again.

Never using protyre again.
Staff were rude.
The only thing this place seems to care about is the up sell and how much money they can make from you.
Avoid at all costs.

2025年7月9日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Mrs Stairmand,

Thank you for notifying us of your concerns regarding the customer service received.  

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

5つ星のうち5の評価

You did what I ased and did it quickly

You did what I ased and did it quickly

2025年6月25日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Mr Stebbings,
We're happy to hear that we promptly fulfilled your request at our Macclesfield branch.
We appreciate your positive feedback and thank you for sharing.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

5つ星のうち5の評価

I called in hoping to have the problem…

I called in hoping to have the problem sorted. It was very busy and as I couldn’t leave the car for any length of time I made an appointment. Dealt with efficientcy and courteously the following day.

2025年6月25日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Mrs Wightman,
We appreciate you taking the time to share your experience you had at our Macclesfield centre .
We're glad to hear that the appointment process worked out well for you and that you were dealt with efficiently and courteously.
Thank you!
Kind regards
Kayliegh
Customer care - Protyre

5つ星のうち2の評価

Check everything before you leave.

I stopped using Protyre 3 years ago due to issues with the service provided. Returned last week with a slow puncture. Had to insist on a better inspection to confirm a new tyre was needed. New tyre fitted. On arriving home I looked at the tyre. The wheel was slathered with tyre sealant and had to be cleaned and on checking the pressure it was 19 psi instead of 32 psi. Receptionist and manager great. Operative rubbish. Sat playing with his phone as I left and didn't even look up when I thanked him. Obviously upset about me asking for a further opinion on the tyre. Very unprofessional! Will see what happens if I return.

2025年6月18日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Robert,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

5つ星のうち3の評価

Bit disappointed with them this time

Bit disappointed with them this time. Had wheel Alignment done. They didn’t notice l had two broken springs on the front.

2025年6月11日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear N D Hayes,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

5つ星のうち5の評価

Tyre replacement

Danny the garage manager went above and beyond my expectations. Even repairing small issues with the vehicle that were non tyre related. Excellent service.

2025年6月11日
Protyre Autocare - Macclesfield ロゴ

Protyre Autocare - Macclesfield からの回答

Dear Daniel Caudwell,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience at our Macclesfield branch. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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