Solved my problem there and then. Matching my previous price for 2 tyres and fitted them. Allowing me reduced downtime and the ability to earn money. Extremely helpful chap in the office.
企業が回答しました
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レビュアーのコメントを見てみましょう
Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... もっと見る
企業が回答しました
A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... もっと見る
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The manager was very proactive at checking every unusual sound, and not just attending to the more minor work that had been booked in. Thus he insured that the car was safe to drive to the other side... もっと見る
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企業情報
Protyre Autocare - Poole Barter Road について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, 英国
- 01202 722433
4.5
優良
1274件のレビュー
顧客にレビューを依頼しています
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Absolute worst customer service
Absolute worst customer service. Sickness can’t be helped, but the company rep refused to help out in any way when he phoned at lunchtime on the day the car was due to be repaired (booked in for 8.30) and was already at the garage…. just offered a date 8 days later. Couldn’t be bothered to see if any other branch could fit us in before the 8 days. No empathy, no customer service had not a care.
2025年10月28日
自発的なレビュー
Protyre Autocare - Poole Barter Road からの回答
Dear Simon Packer,
Thank you for taking the time to raise your concerns. We are sorry this has happened.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Useless service
Put car in for MOT. Was promised it would be complete by end of the day only for the garage to shut and go home locking my car inside the garage.
After this review I received a reply from Protyre promising the area manager would be in contact yet three weeks on no calls or emails.
Don’t promise something you have no intention of doing
2025年10月27日
Protyre Autocare - Poole Barter Road からの回答
Dear Dave A,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Poole Barter Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Protyre Autocare - Poole Barter Road からの回答
Hello Jon,
We appreciate you taking the time to share your positive experience. We are happy to hear that you found our team in centre friendly and professional.
Best regards,
Eddie
Customer Care - Protyre
Don’t recommend!
Took my car on the Monday to get the MOT done, failed on a couple of bits. So got booked in Thursday to have all the work done to pass the re test. Arrived with my car at 9am, they said we will give you a call back when it’s ready to collect. Got a call at 1:30pm telling me everything that needed to be done and asked if they should order the parts. Many hours went by, phoned at 5pm to be told that the parts haven’t turned up but will turn up in the morning so it will be done then. I then phoned them Friday at around 2pm to see it the work had been done, where I got told they will find out for me and phone me straight back. I did not get phoned back!
Fast forward to the following Monday, get a phone call saying that the tyre hadn’t arrived yet for some reason? So had to pay double to get two new tyres put on almost doubling the original quote, had that phone call at 9am. It then reaches 5:30pm telling me all the work had been done and I can come and collect the car, bearing in mind they close at 5:30 and I live 30 mins away. So how is this possible. The guy on phone seemed to annoyed by my response of I’m not going to be able to get there in time therefore I’ll have to come in the morning is this okay, where he responded with yeah that’s fine and immediately hanging up.
Will not be using again!
2025年10月22日
Protyre Autocare - Poole Barter Road からの回答
Dear Customer,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
0 stars
0 stars, still a week later waiting on proper results of the MOT an itemised costs.
No available mechanics, all off sick.
They don't answer the phone or call you back.
2025年10月22日
Protyre Autocare - Poole Barter Road からの回答
Dear Mrs Roberts,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Jack was very helpful and friendly
Jack was very helpful and friendly, invited to a 6 point check always trust their knowledge.
2025年10月22日
Protyre Autocare - Poole Barter Road からの回答
Dear Ian Dartnell,
We appreciate you taking the time to leave us this fantastic review!
We're happy to hear you found our service quick and affordable at our Poole Barter Road branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Helpful and efficient service.
2025年10月15日
Protyre Autocare - Poole Barter Road からの回答
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Recommend Protyre Barter Rd
They replaced 4x tyres and checked my alignment. The team worked professionally and returned my vehicle timeously. The receptionist kept me appraised of the progress and processed the documentation and payment in an amicable; efficient and professional manner.
All in all I am pleased with the service I received and recommend their service without reservation.
2025年10月15日
Protyre Autocare - Poole Barter Road からの回答
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from Jack the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Overcharged by a mile!!
Overcharged by a mile! Thought the price seemed high so double checked by pricing with another garage and it turns out I was charged over double. I have used this garage for years and never had a problem so didn't really think about it until after I had agreed the work (so my own fault for being trusting). It turns out the management of this particular branch has changed. It seems not for the better. When I questioned the manager, thinking it may have been an honest mistake, his answer was simply 'you agreed the price and we are a premium company so charge premium prices'. When I said ' over twice the price??' he just shrugged. So in short, they have lost the work on all of our vehicles.
2025年10月13日
Protyre Autocare - Poole Barter Road からの回答
Dear Mr Lamb,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Poole Barter Road からの回答
Hello Charlotte,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service and good range of tyres at…
Good service and good range of tyres at resonable price.
2025年10月13日
I was able to get a same day appointment
I was able to get a same day appointment, and the team were ready for me. The job was done and the car brought to the door of the waiting room. All very easy.
2025年10月10日
MOT appointment Cancelled with zero warning
Arrived at garage to be told that my car can’t be booked in today. After a bit of back and forth I showed them my booking confirmation, then they finally looked at the bookings they had and said that I should have been called to say it had been cancelled. No free bookings for at least a week, went elsewhere. Shame as it’s just down the road from me, would consider driving further for better customer service.
2025年10月10日
Protyre Autocare - Poole Barter Road からの回答
Dear Charlie,
Thank you for bringing this to our attention and we are sorry to hear that your appointment had been cancelled.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Poole Barter Road からの回答
Hello Mr Pugsley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always polite and helpful as well as…
Always polite and helpful as well as doing a good job
2025年10月1日
Protyre Autocare - Poole Barter Road からの回答
Dear Betty,
We appreciate you taking the time to leave us this 5-star review.
We are happy to hear that you find our team at our Poole Barter Road branch , polite, helpful, and skilled.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Very good experience
Very good experience. Jack was so incredibly helpful. He is a real ambassador for the company. First rate service.
2025年9月17日
Protyre Autocare - Poole Barter Road からの回答
Hello Robert,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Poole Barter Road からの回答
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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