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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Luke cleaned our windows today. He was very polite and respectful. We had a few very extra dirty windows which he took great care with cleaning them. An excellent service and I would highly recommen... もっと見る

5つ星のうち1の評価

Ridiculous. Was canvassed at home beginning of August. The rates seemed reasonable & our last window cleaners had retired so we signed up. Got a telephone call same day saying someone would be in tou... もっと見る

企業が回答しました

5つ星のうち1の評価

We have tolerated Pryor’s Window Cleaning for a few months. Yesterday we got a text at 7PM and still dark their Contractor turned up in the dark at 7 AM and proceeded to clean, even breaking into the... もっと見る

5つ星のうち1の評価

Unreliable & dishonest tried to charge full amount for half the job unlucky for them it was on camera

企業が回答しました

2.5

期待以下

TrustScore 5段階評価の2.5

27件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 77%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち1の評価

Very Disappointed

We have tolerated Pryor’s Window Cleaning for a few months. Yesterday we got a text at 7PM and still dark their Contractor turned up in the dark at 7 AM and proceeded to clean, even breaking into the rear of house by reaching over our latched side gate. No courtesy or empathy. Very limited service with surrounds excluded unless you pay a King’s Random

2025年2月12日
自発的なレビュー
5つ星のうち1の評価

We were canvassed by a door knocker

We were canvassed by a door knocker. He advised we would just need to have 3 cleans a year. Every 6 weeks I had a text message to say they would be cleaning our windows tomorrow. So, I cancelled every other clean as 6 weeks for me is excessive. I have now had my 3 cleans so assumed all is well. Then I get a snotty voicemail saying that as I seem to cancel a lot, they would have to charge me £51.00 a pop!!! Absolutely awful customer service. Expensive and rude. I would not recommend.

2025年2月7日
自発的なレビュー
Pryors Uk ロゴ

Pryors Uk からの回答

Hi Pamela, it sounds like you were given incorrect information by the sales associate. They were from a third party company working for us at the time, but this is not the case now. When our customers sign up with us, we do ask for three cleans initially but these would be consistent, and not on an ad hoc basis. Our prices reflect the regular service, but if you wanted less cleans throughout the year the price would need to be adjusted due to the bigger build up of dirt between visits
. Many thanks

5つ星のうち1の評価

15 minutes of cleaning

They managed to ‘clean’ a 4 bed detached house with a conservatory and patio doors in 15 minutes.
I’ll let you decide how clean the windows are !

2025年1月10日
自発的なレビュー
Pryors Uk ロゴ

Pryors Uk からの回答

We use the reach and wash system which is designed to be efficient with excellent results. We have a satisfaction guarantee in place for the 24 hours following each clean, so if our customers have any issues we ask they let us know, so we can arrange a reclean the following day. Many thanks

5つ星のうち3の評価

No commination

They did not inform me that they are charging a fixed rate even if you only get your front windows cleaned, they charged me £19 pound for two windows usually this is half the price.
Very upset they didn't inform me and they still haven't refunded me my money. I have been using this company for about 4 years and have no problems up until last month very disappointed. I will not use this company anymore, the lady who i spoke to was not helpful over the phone made me feel it was my falt very bad customer service .Still not received my money so will be now taking this further.

2024年12月30日
自発的なレビュー
5つ星のうち1の評価

Very disappointed!…

They canvassed my neighbour hood and my wife gave them her email address for further information and took the business card so that I could ring them if we were interested. Turned up anyway this morning , 19th September and I met the worker. I figured that I would see how they did on a one off basis for £30 for a semi detached house.
Hopeless! The worker just sprayed water and rubbed a bit with a sponge. Several windows were left with clear dirt marks. One window at the rear of the house was ignored and with no explanation as to why!
I rang them to pay and inform them clearly that this was a one off and I was not interested in the service. The operator then stated that we had signed up for the service very 6 weeks and that by giving an email address to the canvasser my wife had signed up! This sounds remarkably like ' inertial selling' - which is not allowed in the U.K. The operator was reluctant to cancel the so called service but eventually she relented, but I had to persist.
I cannot recommend this firm. Avoid!

2024年9月19日
自発的なレビュー

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