PURESEOUL ロゎ
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PURESEOUL レビュヌ 

12,072
•
TrustScore 5段階評䟡の4.5

4.5

矎容補品提䟛業者
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5぀星のうち5の評䟡

The products I used were the Biodance masks, Gummy sheet mask Vitamin C, and plumping lip oil they were excellent. I was really happy with the results. However, I found the staffs at the Westfield... もっず芋る

5぀星のうち4の評䟡

It’s a nice smelling scent but a bit strong for my husband. It’s also very masculine (which he liked). Nothing bad about it (though the sealed packaging on the bottle openings is super difficult to op... もっず芋る

5぀星のうち5の評䟡

The ladies working there was not very pushy for attention, when was asked for help was very professional and know the product they sell very well.

5぀星のうち5の評䟡

Staff were super friendly when I entered the store. Very helpful in recommending products for my specific skin type. Very patient doing testers with me to check for allergic reactions. I ended... もっず芋る

䌁業が回答したした

䌁業情報

  1. 矎容補品提䟛業者
  2. ・
  3. 化粧品産業
  4. 化粧品店

圓該䌁業による蚘述

Welcome to PURESEOUL – the UK's No.1 destination for all things K-Beauty since 2019! 🇰🇷 As the nation's leading Korean Cosmetic specialist, we offer over 1000 hand-picked beauty products from more than 50 brands – the largest selection of authentic Korean skincare, makeup, and hair care products in the United Kingdom. 🇬🇧 But wait, there's more! We don't just exist in the virtual world; we have super aesthetic offline stores across the UK (including London, Oxford City, and Westfield Mall) where you can experience the best of K-beauty IRL. Come by, say hi, and try out your next beauty obsession at one of our baby blue wonderland boutiques ✹ Did we mention we're the most trusted K-Beauty store in England? With over 5,000 5-star reviews, you can trust us to pick the best goodies for you. Whether you're a skincare pro or a beauty newbie, PURESEOUL is your friendly guide to all things glass skin. Are you ready to discover the world of K-Beauty with us? Let's do this! 💙

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

1䞇件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(12,072)

過去12か月のレビュヌ数: 1,979件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち3の評䟡

shop looks nice staff friendly but the


shop looks nice staff friendly but the girl i spoke to wasn’t very informative

2026幎9月7日
PURESEOUL ロゎ

PURESEOUL からの回答

Thank you for your feedback! We’re pleased to hear you enjoyed our store and found our team friendly. We’re sorry to hear that you felt the information provided during your visit wasn’t as helpful as it could have been. We’ll be sure to share your feedback with the team as we’re always looking for ways to improve our customer experience.

5぀星のうち5の評䟡

Very friendly and welcoming staff

Very friendly and welcoming staff. They are very knowledgeable and I always get the best suitable products.

2026幎9月7日
PURESEOUL ロゎ

PURESEOUL からの回答

We are so glad to hear that our staff made you feel welcome and helped you find the perfect products! We appreciate your positive feedback.

5぀星のうち2の評䟡

The salesperson at the cashier


The salesperson at the cashier deliberately didn’t mentioned and didn’t give me the freebie that comes with my cushion foundation. The freebie box was next to her. Carnaby street store at 17:00 if you want to look up. The other staff members are really nice - they even teach me how to use that freebie when I get one at the checkout. Unfortunately I didn’t get any, not a single sample as well. This is pretty bad.

2026幎9月6日
PURESEOUL ロゎ

PURESEOUL からの回答

We’re sorry to hear that your experience at our Carnaby Street store left you disappointed.

Unfortunately, at the time of your visit, we had run out of the complimentary gift in the shade you purchased. However, we appreciate that this should have been communicated to you at the checkout, and we sincerely apologise that this wasn’t made clear.

We’re pleased to hear that you’ve otherwise found our team friendly and helpful. We’ll be sharing your feedback with the store team to ensure we communicate availability more clearly.

5぀星のうち5の評䟡

Amazing products

Amazing products
Great delivery
Excellent customer services
Five Star + across the board
When I e-mailed about an item out of stock on the website I got an immediate response telling me there were lots in the store. One hour later I had purchased and returned home with that product. Very good in store and online customer service.

2026幎8月17日
PURESEOUL ロゎ

PURESEOUL からの回答

We are so happy to hear about your wonderful experience with us! We truly appreciate you taking the time to share your positive feedback regarding our products, delivery, and customer service. It's fantastic to know that our team could assist you promptly both online and in-store, ensuring you found exactly what you needed.

5぀星のうち1の評䟡

I had the worst experience ordering


Avoid! Customer service is really bad. I ordered the wrong shade and realised straight away that I wanted to return the item, but they said it was open. However, there was no seal to break and the item wasn't even touched. I only looked at it with my eyes and somehow it became unsuitable to return. I am never ordering from them again.

Updated. As stated before there wasn’t a seal to break or start with.

2026幎9月5日
PURESEOUL ロゎ

PURESEOUL からの回答

We’re sorry to hear you were disappointed with your experience.

The photos provided showed that the sticker seal on the product box had been broken, meaning the item had been opened and, in line with our returns policy, was no longer eligible for return.

We’re always happy to review concerns and apologise if there was any misunderstanding regarding the outcome.

5぀星のうち5の評䟡

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Such a lovely experience at the Puresoeul Kingston store! The team were absolutely brilliant — bright, fun, super friendly and incredibly informative. From the moment we walked in, they made both myself and my partner feel so welcome and really looked after us.

I spent quite a bit in store, and the team went above and beyond to make the experience feel special. They also made sure I was signed up to the loyalty scheme and kindly gifted me some complimentary goodies, which genuinely meant a lot. 🀍
The offering in Kingston was amazing too — so much choice and everything was presented beautifully. I’ll definitely be making the Kingston store my go-to over Stratford now!
A huge thank you to the whole team for making what could have just been a shopping trip such a lovely experience. You guys were fabulous! ✹

2026幎9月5日

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