QuestGates レビュヌ 

228
•
TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Exceptional service and quick turnaround. Laura Dickson arrived right on time. She was very helpful and explained the process clearly - she had everything sorted in under an hour. I really appreciat... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Questgates deliver a great service from first contact until final settlements. It's a very personal service. No matter is too great to deal with, communications are always good. If you find yourself w... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

So far the whole process has been progressing at a snail pace. 78 days since our fire, still no BI payment. What’s the point of having Business Interruption, if you can’t get any money off them for... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We lost our roof attic and a bedroom ceiling, due to fire next door. From our first call until completion, every person involved from Admin Team's, Loss Adjuster, scaffolders, Roofers, Electricians,... もっず芋る

䌁業が回答したした

䌁業情報

  1. 損害査定人

圓該䌁業による蚘述

The UK’s largest owner-managed loss adjusting and claims solutions group.


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

228件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(228)

過去12か月のレビュヌ数: 94ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Fantastic service throughout

Fantastic service throughout, emails and phone calls dealt with immediately. So helpful in every aspect.

2025幎12月15日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

We really appreciate you sharing your experience, Martin. We will pass your feedback on to the team.

5぀星のうち5の評䟡

Very straight forward and helpful

Very straight forward and helpful. Communicated well and got the claim settled efficiently and helped me to get my kitchen fixed in time for Christmas

2025幎11月12日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your experience, Maryanne. We’re pleased you were happy with the service received from QuestGates throughout your claim. Wishing you a very Merry Christmas!

5぀星のうち5の評䟡

Julie at QuestGate has been great

Julie at QuestGate has been great; she is very helpful, calm and professional. Although we are still at the start of the journey with our insurance subsidence claims and the works required I have full confidence that Julie will continue to provide high quality support and assistance

2025幎12月10日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you very much for your feedback, Rob. We’ll make sure this is passed on to Julie.

5぀星のうち5の評䟡

Helpful and efficient

2025幎9月15日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

We really appreciate your review Charles and are pleased to hear that you found the service received from QuestGates to be helpful and efficient.

5぀星のうち5の評䟡

QUESTGATE handling of subsidence work

QUESTGATE handled this whole subsidence with professionalism and compassion. The 2 firms chosen OPTERA for the external and NOVATE for the internal works, were excellent. All men hard working, respectful and not too much imposing on my ‘personal space’ it was a huge job that had to be dealt with.
Julie in the office kept in touch with me throughout and kept me in the loop as to everything that was going on - which helped me no end.

2025幎4月23日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your review, Carol. We are pleased you were satisfied with the service received throughout your claim and we will pass on your feedback to all involved.

5぀星のうち1の評䟡

After my last review 15th November I


After my last review 15th November I get an email today threatening defamation 🀔 from the Compliance director - how does the SRA authorise these solicitors behaviour threatening vulnerable people - case reported and hopefully the appropriate action is taken 😡😡

2025幎12月2日
自発的なレビュヌ
5぀星のうち1の評䟡

I would put zero stars if I could

I would put zero stars if I could. This company is awful to deal with. Communication is poor and customer service is absolutely awful. Avoid at all costs. It’s also interesting to note that there’s a sudden influx of 5 star reviews I wonder if quest gate are giving people an incentive to review them well on here as their current google reviews stand at 1.4 With many people extremely unhappy

2025幎11月2日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

We’re sorry to read your review. To enable us to locate your claim and get in touch directly, please can you email our customer services department on customerservices@questgates.co.uk with your claim reference.

We can also confirm that we do not offer incentives for reviews.

5぀星のうち5の評䟡

Excellent support

Excellent support, great communication throughout the process very much reducing a stressful situation.Sue Gillies quite excellent in understanding our needs and helping us through everything. Couldn't recommend QuestGates more highly.

2025幎11月27日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for your recommendation and sharing your experience, Jamie. We’re delighted you were happy with how your claim was handled by QuestGates and will pass your kind feedback on to Sue.

5぀星のうち5の評䟡

Excellent Service from QuestGates

QuestGates recently carried out a valuation on my house, and I couldn’t be happier with the experience. From the moment I booked the appointment, the team was incredibly kind, helpful, and professional. They made the whole process smooth and stress-free, and their communication was clear and reassuring throughout. I highly recommend QuestGates for anyone looking for reliable and friendly valuation service!

2025幎11月26日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for leaving a review and for your recommendation. We’re delighted to hear you were happy with the service you received for your valuation. We will pass this on to the team!

5぀星のうち5の評䟡

OBO Sally Hendron

We were delighted to have met Sarah-Jane and our claim was dealt with in a Professional, efficient timely manner and communication was excellent from start to finish.

2025幎11月7日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your experience, Stuart. We really appreciate it and are pleased to hear you were satisfied with the service you received from QuestGates throughout your claim.

5぀星のうち5の評䟡

I have worked with Questgates for the


I have worked with Questgates for the past 6 years and find them professional and excellent at what they do.

2025幎11月26日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you, Juliet. QuestGates truly values our partnership with BIBA and our role in operating the valuation facility. It’s always a pleasure collaborating with you and the entire BIBA team.

5぀星のうち5の評䟡

Ran very smoothly from

Ran very smoothly from
beginning to end.
Made to feel comfortable with every conversation and out of a terrible situation came calm and support.

2025幎11月3日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your experience. We’re pleased you were happy with the service and support you received from QuestGates throughout your claim.

5぀星のうち5の評䟡

Claims

We have dealt with this company for a number of years and they never fail to maintain a very high standard of service which is rare these days in our industry.

2025幎11月21日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing this review, Clive. We really appreciate your feedback and are delighted to hear you’re happy with the service you receive from QuestGates.

5぀星のうち5の評䟡

Great to work with

Julie was fantastic, she explained the report, and what impact this may have on myself, answered my questions and made me feel at ease in an unknown situation.

2025幎11月19日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for your review, Claire. We are pleased you were satisfied with the service received from QuestGates and we will pass on your kinds words to Julie.

5぀星のうち5の評䟡

The company we very helpful from their


The company we very helpful from their first visit to assess the damage and then liaising with our contractor during the refurbishment. Their prompt actions throughout and with arranging insurance payments helped us through the stressful experience

2025幎8月6日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your experience. We’re delighted you were happy with how your claim was handled by QuestGates.

5぀星のうち1の評䟡

So far I’m having a really difficult


So far I’m having a really difficult time with this company, lack of response to phone calls and emails, taking months before any work could be started.
Compared to Sainsburys insurance which I’ve had to use in the past, this is very poor

2025幎11月18日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

We are sorry to read your review. Please can you email our customer services department with your claim reference on customerservices@questgates.co.uk to enable us to investigate. Thank you.

5぀星のうち5の評䟡

Excellent service

Our claim following damage caused by Storm Darragh was handled quickly and efficiently throughout. Most impressed. Thank you.

2025幎11月7日
自発的なレビュヌ
QuestGates ロゎ

QuestGates からの回答

Thank you for sharing your experience of QuestGates. We’re delighted to hear you were satisfied with the service you received throughout your claim.

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