QuestGates レビュー 

QuestGates have handled our subsidence claim expertly from beginning to end. Julie at QuestGate has kept us informed by email or telephone at every stage from initial surveys to the issue of a Certificate of Structural Adequacy.

Regarding our claim from May this year Georgia Mortlock has been excellent throughout. She has alway answered our calls promptly and been so helpful during what has been a stressful time. She came to visit us and assess the damage, has been in constant contact since her first visit and has not only been very professional but very understanding.

helpful, communicative and straight forward.

Communication is very slow. I made a claim on a household policy in August. Since then Questgates have sent a series of PDF "letters" as email attachments (why?) Each time they ask for another piece of information, rather than asking for everything in the first place. There is a large policy excess which almost certainly means we will be paying for the repairs ourselves anyway, but I am intrigued to continue with this drip drip drip process to see just how long they string it out for before telling us we can't claim anything anyway. It's like being stuck in some sort of 1930s letter exchange that's been uploaded to today's tech without speeding up the process at all.

Georgia was excellent. Responsive, thorough and helpful. Top marks.

This is how this firm treat stroke victims by bribing them to close claim and using other peoples mobile phone to do it😡😡 - Duncan Smith is the solicitor!!

Questgates were professional, helpful, informative, and a pleasure to work with. Once questgates were appointed the whole process ran smoothly, and efficiently.

Every point of contact was dealt with professionally, efficiently and in a timely manor a very good experience

They have been really helpful. They chased the matter with us even at the times we were busy and they wanted to help and sort our claim out.
Sanjay was expert and knew what he is doing. Quick at replying and professional.
Thanks to the team.
I have dealt with other teams before these guys were more underrateding and helping in my opinion.
I recommend them to others.
Thank you guys
Els

From the start of our insurance claim Questgates were so helpful and efficient. Our thanks go especially to Georgia Mortlock and Laura Dobney who were so good and so helpful at a very traumatic time for us as my husband had recently had a stroke. All went well from start to finish.

Fabulous service from start to finish. Kathryn Beautyman kept us informed throughout the claim and each tradesman appointed showed up on the date & time stated. Job finished and left the house looking fresh & clean. Would 100% recommend.

Michael Hicks and Gina Parry, in particular, who dealt with my case were fantastic. Approachable, efficient and really helpful in removing some of the stress that goes with insurance claims. Others not involved with the case who answer the phones are also helpful in giving updates when the allotted case manager isn't available.

Mr Shinu was very helpful in answering queries and moving my claim along. He answered any queries I had as they came up. I was happy with the result of my claim.

I can't commend NFU enough for the manner in which they dealt with my recent claim. They made every step in the process easy & dealt with the entire process efficiently , promptly & courteously.

My experience with the team at QuestGates was nothing but positive, from 1st contact to the last
The loss adjuster Michael Peterson was polite and empathetic to our problem, his assessment was very thorough and fair, we felt supported.
Mr Peterson had the opportunity to meet with our contractor to discuss the works to be done, instructions were clear and concise
There was good communication throughout, payments were made promptly on receipt of Invoices
I'm happy to share our experience

Everything worked very well, no hassle at all, would certainly be happy to work with them again.

I started a claim, but the damage wasn't as bad as expected and stopped the claim. They were very helpful and professional.

ZERO Star if possible – Completely Frustrating Experience, No Progress After 17 Months

I engaged QuestGates Loss Adjusters through my insurer to handle a valid claim 17 months ago. Since then, I have seen no meaningful progress — only repeated delays, disappointing service, and constant excuses.

Here’s a summary of my experience:

The adjuster assigned to my case changed multiple times — one became ill, another left the firm, etc.

Each time, I was required to re-submit the same information over and over — countless forms, documents, and emails — with no consistent tracking or ownership.

Important emails have been ignored or “lost”, or even deleted without being read.

They keep demanding the same requirements repeatedly, as if previous submissions never happened.

Despite my follow-ups, no resolution, no status updates, and no sense of urgency from their side.

After 17 months of waiting, I remain with no compensation, no clear communication, and mounting frustration. It’s astonishing how one can be so incompetent and disorganised over such a long period.

If you value efficiency, accountability, and transparency, steer clear of QuestGates. Their service has been unacceptable and completely unprofessional.

Lack of professionalism and disrespect no interest in resolving your claim whatsoever.