Quictent US レビュー 

I submitted a request for info. to buy a replacement cover for a 20' X 10' completely enclosed carport from this company in 2019 off of AMAZON. It came fast and was everything they said it would be. I need to replace the roof now. When I hear back from someone who had extremely terrible English at 2 am, they were unable to understand exactly what I needed. I finally circled a picture of the cover needed, the model # and I was told to pay a certain amount of $ to their PayPal account and directed me to an email address instead. When I pointed this out to them they (Phoebe) have not responded. I wish this company had a phone # so you can talk to a real service rep. I strongly felt I was being scammed by someone who may have hacked their site and made me a "real good deal" with FREE shipping for a new cover.

These are great greenhouses and the company backs them up. Thank you very much.

I ordered a Quictent mini greenhouse this past July but did not open the package until November as I wasn't ready to use the greenhouse. Unfortunately the package was missing two of the frame pieces for the roof of the greenhouse. I notified the seller/shipper and was contacted immediately and given the necessary information in order to submit my claim for the missing parts. Joy contacted me from Quictent and guided me through the process and ultimately I received the parts in a very timely matter. Joy performed her job perfectly and professionally in order to make it all happen. Would recommend Quictent due to my very good experience with them and especially Joy.

This company has the best customer service I have encountered in years.
I asked for a replacement canopy to purchase as mine was getting old and brittle. They responded asap with info and said the color I requested was not currently available but would notify me when it came in stock. Less than a week later I received a notification that that color was in and how to purchase it.
Wow. Fabulous experience.

20 x 40 Tent...Arrived within 2 weeks via fedex. Had some issues with the roof, but Green with Quictents shipped out a new one ASAP. Excellent product with great customer service!

Quick response from Joy, and going to have a new item sent to replace the damaged ine I received. Joy was a pleasure to deal with! Thanks

Quicktent was courteous, efficient, and effective in providing a replacement top for a 10x10 battered by a sever storm. Excellent, responsive and on-time service.

Peter

Poorly made. Don't trust these reviews. We bought two 10x10 and they fall apart and leak with light use in only one season.

Buy ABC or similar. Visit any FARMERS MARKET and see what they use.

The best always have center supports and last for Yearsof heavy use, for the same or less cost.

Quictent stands behind their product. I bought a party tent which was successfully adequate for my party. The next day a thunderstorm rolled in before i could dismantle, and it caused minor damage to 3 connectors. I called customer service that day. their rep Joy was very helpful and intervened to get replacement parts shipped to me via Fedex before my planned second use.
I am a very satisfied customer. I had similar issues in the past using another tent brand, and they were essentially unresponsive.
Kudos to Quictent and to Joy. Thank you Joy

Recently purchased a beach umbrella. It works great, and appears to be of high quality. I noticed one minor defect, which was not necessarily the fault of the manufacturer. I emailed their customer service, and Nova responded in a matter of hours and resolved the situation. Many other vendors could take a lesson from Quictent's customer service staff.

I purchased my tent 3 years ago and needed replacement parts. I noticed the tent design has changed but decided to email customer service. They responded within 24hrs, stating those parts are no longer available BUT if they find any they will send to me FREE of charge! 2 days later, the parts arrived! Who does that? Then they followed up to make sure I received the parts. AMAZING - thanks Joy, you were a JOY to work with.

You can tell of a good company the way they back their products. Quictent US, your #1. Thanks, to "JOY" in customer service! Thanks again JOY your very professional help.

Joy was excellent at fixing my problem. She asked the right questions and found the right part for my tent. 100% satisfied.

I PURCHASED MY 10X10 TENT IN MAY FOR USE IN JUNE. THE TENT WAS MALFUNCTIONING AND ONE OF THE LEGS WAS BROKEN. THE LEG KEPT FALLING OFF BECAUSE THE SCREW TO SNAP IT INTO PLACE WAS TOO SMALL AND IT COULDN'T CONNECT PROPERLY WITH THE HOLE(S). AFTER THE SECOND WEEK TRYING TO WORK WITH THIS PIECE OF JUNK I CALLED THE COMPANY ONLY TO GET YUMMY TO CONTINUOUSLY REQUEST PICTURES. THIS WENT ON FOR WEEKS AND TO DATE NO RESOLVE. I SENT PICTURES, EXPLAINED THE PICTURES AND WAS TOLD MORE EXPLANATION WAS NEEDED! THE LAST EMAIL RECEIVED FROM YUMMY REQUESTED STILL MORE EXPLANATION AND IF I WOULD BE OK WITH A $25 REFUND! NO! THAT IS A QUARTER OF WHAT I PAID FOR THIS TENT! A FULL REFUND IS IN ORDER HERE! SO FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a storm go through and bent up 5 poles I dealt with JOY and she went above and beyond to make everything right this is THE best customer service that I have EVER dealt with and i got to say my canopy is great and easy to put up and down thanks for everything

Joy was very patient and helpful to me when I needed to purchase a replacement canopy top.

Excellent customer service.

We’ve gotten a lot of use out of our 10 x 20 quictent. One of poles bent due to an unexpected downpour of rain. I contacted Customer Service and Joy was quick to respond and is sending me a replacement piece for free. I appreciate the quick resolution so we can prepare for the next party.

What a great customer service and product they have, we had over 4 feet of snow in a single day that did a number on our canopy and with a great job by Heather we were able to replace the bent poles and have it back up! It will be the only canopy we will ever buy again and would recommend it to anyone looking to purchase one.

Such a positive experience. After being frustrated due to not finding a missing part I was finally able to get one ordered. Joy was SO helpful and responsive. I am so happy she was able to help me. I am excited we will be able to use the tent for my Daughters graduation party. Thanks again to Joy and Quictent!

Would HIGHLY RECOMMEND this company. Order came quicker than they said. I also contacted customer service to get an extra window for my tent and they responded so quickly and professionally. This is the customer service level that we all hope for. Great product, easy to set up and great quality. Would definitely order from them again.