QuikShip Toner レビュー 

312
TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I rarely write reviews. But this deserves one!. I needed drum unit for my Muratec printer. It was about 30% cheaper compared my local vendor plus I ordered it on 3 PM Thursday and was delivered to me... もっと見る

5つ星のうち1の評価

I ordered a set of Canon printer inks 22 days ago. Getting customer support on the phone is an exercise in futility. After waiting 10 minutes for a customer rep I chose the callback option. Never got... もっと見る

5つ星のうち5の評価

I have been ordering toner from QuikShip for over a year now. I am a serious comparison shopper and QuikShip has the best prices. We use our copier (RICOH Aficio MP C3300) extensively and I track h... もっと見る

5つ星のうち5の評価

I was skeptical about ordering refurbished ink cartridges. I've ordered them before and seriously wasted money. The ink cartridge I received from you works like a charm. Thank you, I have a business p... もっと見る

企業情報

  1. プリンター・スキャナー店
  2. パソコン アクセサリ店

さまざまな外部ソースから提供された情報

Quality Toner Done Quickly. We quick ship printer products from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

312件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(312)

過去12か月のレビュー数: 4

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Rip Off - Sells Faulty Cartridges

Don't buy from QuikShip. Their toner cartridges are faulty. I purchased 4 and have had trouble with 2 of them. I'm almost certain the first one I had to return was sold to me empty. It never worked right. The black cartridge is supposedly good for 6000 copies. I have a personal printer in my office that is not a high usage printer. Within six months, the toner cartridge was not working. It is still showing as half used so there should be many more copies left. They refused to work with me. I will file a complaint with the BBB so others can look up QuikShip's record and not have the poor quality, poor service record I have experienced. I thought I could trust their service because they are a "Google Trusted Store." That's a joke, too. Save your money. There are toner stores out there that have a one-year warranty. QuikShip only offers 6 months because they sell no/low quality products.

2016年5月24日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Hi Brenda,

Thank you for taking the time to leave us feedback!

I'm sorry to hear about the trouble you experienced! At your soonest convenience, please reply back with your order number or email address so we can look into this further and see how we can best assist you.

We can definitely troubleshoot to correct any issues you're experiencing and provide replacements for compatible items within 6 months of purchase, compared to the 30 day warranty offered by OEM/brand named cartridges. You can contact us at 888-273-3084 or email us with your order information and we'll be happy to help.

We look forward to hearing from you soon.

-Quikship Customer Service

5つ星のうち5の評価

Highly Recommended

I have been ordering toner from QuikShip for over a year now. I am a serious comparison shopper and QuikShip has the best prices. We use our copier (RICOH Aficio MP C3300) extensively and I track how often we have to change toner cartridges. The toner cartridges I order from QuikShip last just as long as higher priced name brands. Even though I always keep enough toner around, QuikShip has always delivered my toner the very next day, so if I did run out...no worries. I would highly recommend QuikShip for your toner needs.

2016年5月20日
自発的なレビュー
5つ星のうち5の評価

excellent company

I am amazed at how quickly they get toner to me. I have a new business and they have more certainly made my productivity easier.

2016年5月19日
自発的なレビュー
5つ星のうち5の評価

Helped us - and fast!

We had a glitch in our printing and when I called spent a minute troubleshooting with me, but then said our toner cartridge was still under warranty and they sent us out a new one asap with a return postage paid label to get the other one back. New cartridge working great!

2016年5月19日
自発的なレビュー
5つ星のうち5の評価

Quick Shipping is only part of what makes this company special

I have ordered from this company a few times now. I recently had an issue with a toner we ordered, called them about it, and got it replaced without hassle. Now the printer runs just fine and have had no issues whatsoever. Customer service is excellent. Would recommend this company to anyone who is looking for more affordable options.

2016年5月19日
自発的なレビュー
5つ星のうち1の評価

Horrible product

Constantly had problems with their toner. They shipped me replacements three times and had problems with all of those as well. Will never buy used toner cartridges again.

2016年5月19日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Hello,

Thank you very much for leaving us a review. We certainly value and appreciate the honest feedback. We apologize for any trouble and inconvenience that you have encountered with our products and company. We aim to provide all customers with products that are great in quality and low in price.

We definitely want to take a look into your situation. May you please provide us with the order number? If you do not have that available, how about the e-mail address or phone number linked to the order?

We look forward to your reply and assisting you in this matter! We hope you have a nice evening and take care!

- Quikship Customer Service

5つ星のうち1の評価

Never again.

We saw the great price on the toner we needed, got the first shipment in and ended up being a "bad batch". We figured this out after 45 minutes of turning the machine on and off and taking the toner in and out. We then requested a return label and they mistyped our email address at ".neg" so we didn't receive that until a week or so later, then "they" ( meaning the warehouse people)needed to make sure we shipped back the product in the same form as it was given, which takes 7-15 days and when i asked if "they" have a number where "they" can be reached i was told "no". Our order was placed on 4/18/16 and still no sign of the replacement order. I called at 9:00 a.m Monday morning on 5/16 and the persons line was not taking anymore messages and I need to tell you that this person's number is the main line to contact someone there... Wish we would have read the reviews, never again...

2016年5月16日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Thank you for taking the time to leave feedback!

I'm very sorry to hear about the issues you experienced with the cartridges.You are covered with our 6 month warranty, so you have the option of getting a replacement, or sending the items back to our warehouse for a refund.

If you reply back with your order number or email address, we can definitely look into this further to investigate the matter. I apologize for the long wait you experienced and hope we can get this resolved for you soon.

We look forward to your reply.

-Quikship Customer Service

5つ星のうち1の評価

Doesn't stand behind sub-par product

I should have read the reviews and certainly wish I hadn't been in a bind when I had to do an emergency order for toner from this company. Their "100%" Satisfaction Guarantee is on their terms. They sent me two supposed identical toners, one of which was not compatible with one of our two identical copiers. That's a 50% quality rate. They refuse to send me the replacement immediately in order to indemnify me, but tell me I must do it on their time. Now, if I had a week, do you think I would have ordered from a company that specializes in quick shipping? They may be quick, but they are definitely not quality.

2016年3月17日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Dear Leslie,

Thank you very much for leaving us a review. We certainly value and appreciate the honest feedback. We apologize for any trouble and inconvenience that you have encountered with our products and company. Please note, compatible products are covered with a 6 month warranty and the OEM products are covered with a 30 day warranty.

We aim to provide all customers with products that are great in quality and low in price, so we definitely want to take a look into your situation. If you have it available, could you please reply back with your order number? If you do not have the order number handy, we can also search for your account with your e-mail address or phone number.

We look forward to your reply and assisting you in this matter!

-Sophia

5つ星のうち1の評価

Way to mis-represent! Ripping people off!

My order came and it was wrong. Each case was suppose to have 2 items in it and there was one. I called customer service. They said it was a misprint and the best they could do was refund 18%! Wow! Really?

2016年3月14日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

We're very sorry tor any issue you experienced with your order with us! We do our best to make sure our items are properly listed on our website but mistakes can happen. If you have your order number, please reply back and we can further look into this matter. If you don't have the order number, please reply back with your email address so we can do our best to assist you. We want to ensure our customers are satisfied with our products and services and apologize for the trouble you have experienced

We look forward to assisting you!

-Quikship Customer Service

5つ星のうち1の評価

HUGE SCAM! I wish I had read these reviews before purchasing from these scam artists

I ordered a drum for my Xerox printer. The site it was compatible with my machine. When I received it, there were 2 pieces broken off the drum so it would not stay in my machine. When I emailed for a replacement part, they said it wasn't broken but the wrong part. I offered to send pictures of the broken piece and received some of the worst customer service from a person named Maribel. She just kept saying it was the wrong part and ignored the fact that it arrived broken. Do not order from this company. I am taking my complaint to the BBB and AmEx as well.

2016年3月10日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Hi Kristin,

I'm really sorry to hear about the trouble you experienced with our drum unit!

To help further assist you in this matter, could you please confirm the model number of your machine and the part number off the drum unit and drum box you received (not the packing slip)? Also, if you have the order number, please include that in your reply. If not, an email address will also assist us in finding your order to help assist you.

Compatible products are covered with a 6 month warranty and the OEM products are covered with a 30 day warranty, so we can certainly help you in this matter.

We look forward to your reply.

Sincerely,

Quikship Customer Service

5つ星のうち1の評価

BUYER BEWARE: Customer has NO CONTROL over choice of shipping method or carrier

I placed my order on 2/23 for 1-day FedEx delivery, the screen said delivery date was 2/24; 2 days later I had to call to find out that my order hadn’t been processed. The young lady, Sophia, told me it had just been shipped (2/25 and sent me a tracking email that only said a label had been printed, not shipped); and that it would be 2 more business days, meaning today, Monday 2/29.

When I asked what about the 1-day FedEx delivery, she told me I could not believe what was on the order form! I specified FedEx and she said it was your company’s choice as to which shipper to use…So then why even give me a choice? Why not just say we’ll ship when we feel like it and with whomever we choose?

So it’s now 2/29, I’m still waiting for toner and the UPS web site says it won’t be delivered until tomorrow!! This is my 14th order, dating back to 2010 but I feel like I’ve been dealt with in a dishonest and fraudulent manner.

I contacted Customer Support and got none, only a meaningless email about them having the ultimate choice in shipping and that if I really meant what I said by clicking the FedEx button for 1-day delivery I WAS SUPPOSED TO CALL THEM INSTEAD. This is just wrong.

2016年2月29日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

I'm very sorry for any delay and inconvenience you have experienced with your order from us! Unfortunately, next day delivery cannot be guaranteed when Ground shipping is selected as the shipping option. Delivery times will vary with Ground shipping depending on what is being ordered and where it will be shipped. We do have a few warehouses across the country, so we try to pick one that is closest to the delivery address.

Due to the trouble you experienced with this order, we have refunded the shipping cost on this order and have notated your account so the next time you order, we'll apply 5% off your order of OEM products or 10% off your order of non-oem items.

Please let us know if you have any questions and we'll do our best to assist you.

5つ星のうち1の評価

Good Customer Service, But Counterfeit Parts

I ordered an item from them new and it came obviously as a used part. The part had a use count over 10k uses, the part had wear, and even more obvious, before I used it, it made a mess on my floor from the residue of toner from the past user. I shipped it back and asked for a replacement. I got yet another counterfeit part in the same shape. When I returned this one, their warehouse told me I was wrong and that nothing was wrong with the part, even though when I tried it out it printed with smudges as an old part would. Will not be buying from them again.

2016年2月18日
自発的なレビュー
QuikShip Toner ロゴ

QuikShip Toner からの回答

Dear Kyle,

We apologize for any trouble you experienced with our items! We do see that the return was set up on your account so as soon as we receive that, we can process the refund back to your account. We appreciate your honest feedback and cannot apologize enough for the inconvenience you experienced with this order. We will take your experienced into account for the vendors we use to fulfill our products to prevent this from happening for future orders.

Please do not hesitate to contact us if you have any questions or need any assistance, and we'll do our best to assist you.

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