Rapid Mobility Ltd レビュー 

Rapid Mobility Ltd からの回答

7日前

Hi Kate,

Thank you so much for your kind review, we truly appreciate the feedback from you regarding the experience that you received. We truly enjoy being able to help the community around us.

We look forward to welcoming you back soon.

Kindest Regards

Rapid Mobility Team

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Sally,

Thank you so much for taking the time to leave us such a fantastic 5-star review!

We’re delighted to hear the scooter made such a difference to your day at Monkey World and that everything, from your initial enquiry and booking through to the delivery, met your expectations.

Our hire service is something we’re incredibly proud of, and it’s wonderful to know we helped make your day more enjoyable and accessible.

Thank you for choosing Rapid Mobility. We really appreciate your kind words and look forward to helping you again whenever you need us.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Thank you so much for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience with our Poole team and that you found the Pride Jazzy Assist to be the perfect choice. Being able to try the scooter in-store and take it home the very same day is exactly the sort of service we strive to provide.

It’s wonderful to know that our team’s knowledge, friendly approach and competitive pricing made such a great impression, especially while you were away on holiday.

Thank you for choosing Rapid Mobility, and we really appreciate you travelling to visit us. We wish you many happy miles on your new Jazzy Assist, and if you ever need any help in the future, we’ll be here for you.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Mike,

Thank you so much for taking the time to leave us such a fantastic 5-star review.

We’re delighted to hear you were pleased with the service from our Poole team. Being able to bring a selection of scooters to your home for you to try, without any pressure, is all part of making sure our customers choose the product that’s right for them.

It’s also great to hear we could repair your existing scooter at the same time. We always aim to go the extra mile to keep our customers mobile and independent.

Thank you again for choosing Rapid Mobility. We really appreciate your support, and if there’s ever anything else we can help you with, please don’t hesitate to get in touch.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Hazel,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience and found it easy to get in touch with us via WhatsApp. Providing friendly, helpful and straightforward service is exactly what we aim for, so it’s wonderful to know we delivered that for you.

Thank you for choosing Rapid Mobility, and for taking the time to share your experience. We really appreciate your support and look forward to helping you again in the future.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Lisa,

Thank you so much for your wonderful 5-star review and for your continued support.

It really means a lot to hear that we’ve been able to help you on more than one occasion. We know how stressful it can be when mobility equipment lets you down, so we’re delighted we could collect your scooter, repair the puncture and have it back with you so quickly.

Looking after our customers when they need us most is exactly what Rapid Mobility is all about, and we’re so pleased we’ve been able to come to your aid whenever you’ve needed us.

Thank you again for your kind words and your trust in us. If there’s ever anything else we can help you with, you know where we are.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Leigh,

Thank you so much for taking the time to leave such an incredible review.

Your words genuinely mean the world to us. Knowing that we were able to help you during a difficult moment, and that our kindness and willingness to go the extra mile made such a difference, is exactly why Rapid Mobility exists.

I’ll be sure to pass your lovely comments on to Darren and the rest of the team—they’ll really appreciate them. We believe everyone deserves to be treated with respect, compassion and genuine care, whether they’re a long-standing customer or walking through our doors for the very first time.

Thank you again for putting your trust in us. We wish you all the very best, and if you ever need anything in the future, you know where we are.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Jennifer,

Thank you so much for your wonderful 5-star review and for taking the time to share your experience.

We’re delighted we could repair your wheelchair there and then and get you back on your way. We know how important it is to keep mobility equipment working, especially when it helps you spend precious time with your husband.

It’s particularly lovely to hear you’ll be recommending us to others. Word of mouth means the world to a family business like ours, and we’re so pleased you found us.

If you ever need any help or advice in the future, whether it’s servicing, repairs or mobility equipment, please don’t hesitate to get in touch. We’ll always be happy to help.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Michelle,

Thank you so much for taking the time to leave such a wonderful 5-star review.

We’re delighted we could help you find the right powerchair so quickly and that you were able to take it away the very same day before your hospital appointment. We know how important it is to restore someone’s independence without delay, so it’s fantastic to hear we were able to make such a positive difference.

Thank you for your kind words about our team and for recommending us to others—it really does mean a great deal.

Although our Dorchester showroom is now operating by appointment only, we’re still here to help from our Weymouth showroom, Poole showroom, and our Chickerell service centre and warehouse, with home demonstrations, servicing, repairs and deliveries continuing as normal.

We wish you all the very best, and if you ever need any assistance in the future, please don’t hesitate to get in touch.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年8月4日

Hi Brian,

Thank you so much for taking the time to leave us such a wonderful 5-star review.

We’re delighted to hear our engineer was able to get your wife’s chair back up and running quickly and efficiently. We know how important mobility equipment is to maintaining independence, so we’re pleased we could help get everything sorted as soon as possible.

Your kind words mean a great deal to the whole team, and we really appreciate your support. If you or your wife ever need any assistance in the future, please don’t hesitate to get in touch—we’ll always be happy to help.

Kind regards,

Warren & the Rapid Mobility Team 💚

Rapid Mobility Ltd からの回答

2026年1月13日 に更新

Thank you so much, Maggie!
We’re absolutely delighted to hear about your experience with Rikki. He takes great pride in making sure every customer feels supported, comfortable, and listened to — and your kind words mean a great deal to us.

We’ll be sure to pass your feedback on to Rikki. Thank you for choosing Rapid Mobility, and we look forward to helping you again whenever you need us.

Rapid Mobility Ltd からの回答

2025年12月16日

Dear Malcolm,

Thank you so much for taking the time to leave such a kind review — it really means a lot to all of us at Rapid Mobility.

We’re delighted to hear your scooter is running as good as new and that Fordington Hill is no longer a challenge. You’re absolutely right — it’s amazing what a bit of proper care and lubrication can do!

A special thank you as well for the lovely mention of Darren. We’re incredibly proud to have him as part of our team, and your words will certainly make his day.

We’d like to wish you a very Merry Christmas, and please remember that if you need anything at all — advice, servicing, or support — we’re always here to help.

Warmest regards,
The Rapid Mobility Team 🎄

Rapid Mobility Ltd からの回答

2025年12月8日

Thank you so much for your continued trust in us! 🌟
We’re delighted to hear you’ve been happy with our service over the years — it truly means a lot to our team.

If you ever need anything, we’re always here to help.
🌐 www.rapidmobilityltd.com

📱 @rapidmobilityltd

Thanks again for your loyal support!

Rapid Mobility Ltd からの回答

2025年12月8日

Thank you so much for your wonderful review! ⭐
We’re thrilled to hear you were impressed with our service and communication — the team takes great pride in delivering quality mobility solutions, so your feedback means a lot.

If you ever need anything else, we’re always here to help!
🌐 Visit us: www.rapidmobilityltd.com

📱 Follow us on social media: @rapidmobilityltd

Thanks again for choosing Rapid Mobility!

Rapid Mobility Ltd からの回答

2025年10月30日 に更新

Dear Mrs Boyles,

Thank you for your feedback. We’re genuinely sorry to hear that you were unhappy with your recent hire experience.

However, we believe there may be some misunderstanding — Rapid Mobility Ltd has never offered the Pride Colt Deluxe model for hire, and we have only supplied the Pride Colt Plus within the last 24 months. It’s possible this has caused some confusion when discussing the product.

All of our hire scooters are fully checked and serviced before being rented out, but if you experienced an issue with the seat or comfort, we would have been more than happy to inspect or exchange the unit had we been contacted during your hire period.

We do take all feedback seriously and always aim to provide a professional, reliable service to every customer.

Kind regards,
The Rapid Mobility Team
Rapid Mobility Limited
📞 03330 419 818
🌐 www.rapidmobilityltd.com

Rapid Mobility Ltd からの回答

2025年10月16日

We are sorry to hear that you were disappointed with your recent experience and would like to clarify a few points. On the day in question, both our Operations Manager and Service/Warehouse Manager were available to assist you; however, upon reviewing the recorded call, you declined to speak with either of them and insisted on speaking only with our Director. As was explained, the Director is not based at the premises daily due to managing multiple businesses, as well as multiple sites within Rapid Mobility Limited.

Regarding the service charge, a call-out fee does apply for the Portland area and has done so for almost four years. As a returning customer, this information would have been available at the time of booking, and it reflects our standard business practice, as we are a commercial service provider.

We regret that you remain dissatisfied, despite our team offering assistance and attempting to resolve your concerns promptly. We also note that you have posted similar reviews across multiple platforms and sites, although your interaction was with only one dealership. While we welcome genuine feedback, posting repetitive or inaccurate reviews can be misleading to other customers.

Nevertheless, we remain happy to re-examine your scooter should you wish to arrange a return visit, and our team is available to help resolve the issue as quickly as possible.

Kind regards,
Rapid Mobility Limited

Rapid Mobility Ltd からの回答

2025年9月1日 に更新

Hi Helen,

Thank you so much for sharing your experience. We’re truly touched by your kind words. Supporting our customers with compassion and reassurance is at the heart of what we do, and we’re so pleased to know you felt cared for and more confident after our visit.

It was our absolute pleasure to help, and please remember we’re only ever a phone call away if you need us again.

With warmest regards,

The Rapid Mobility Team

Rapid Mobility Ltd からの回答

2025年9月1日

Hi Jane,

Thank you so much for your lovely feedback. We’re delighted to hear that Rik was able to help find the perfect scooter for your husband — and even more so that it means you can now get out and enjoy time together more easily.

Your kind words about Rik’s advice, patience and friendly approach mean a great deal, and we’ll be sure to pass them on to him.
We truly appreciate your support and look forward to being here should you need us again in the future.

Best wishes,

The Rapid Mobility Team

Rapid Mobility Ltd からの回答

2025年9月1日 に更新

Hi Charlie,

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that your experience with Rikki and Dave was such a positive one, and that you felt comfortable and supported while choosing your mobility scooter.

It’s great to know the Pride Go Go MG2 is already making such a difference for you. Rikki and Dave will be so pleased to hear your kind words — they really do take pride in making sure each customer feels confident and happy with their decision.

We truly appreciate your recommendation and look forward to being here should you need anything in the future.

Wishing you all the best,

The Rapid Mobility Team

Rapid Mobility Ltd からの回答

2025年7月10日

Hi Andy,

Thank you so much for your kind words! We're really pleased to hear that our team at the Weymouth branch were able to help your wife and put her mind at ease. It means a lot to us to know she left feeling happy and supported – that’s exactly the level of care we aim to provide for every customer.

We truly appreciate you taking the time to share your experience, and your recommendation means the world to us. If there's anything else we can help with in the future, you know where to find us.

Wishing you and your wife all the best – and dry journeys ahead!

P.S. Don't be strangers!

Warm regards,
The Rapid Mobility Team 💙