We were warmly greeted by a sales representative as we entered the store. She asked what we were looking for and quickly guided us to the appropriate section of the showroom. She was very professional... もっと見る
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レビュアーのコメントを見てみましょう
Furniture not delivered as promised. Called 5 times to have loveseat replaced due to pull in front. Was promised new one would come with sofa . Sofa delivered yesterday with no new love seat. I am tot... もっと見る
Pamela was wonderful to work with! She was able to show us options that worked within our list of wants and needs and she made the whole experience great.
Had a great shopping experience at R&F! Our sales rep, Shakeela Said, was knowledgeable and patient. She was there to answers all our questions and in the shadows when we were browsing n contemplating... もっと見る
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
895 East Gate Boulevard, 11530, Garden City, NY, 米国
- 5163073693
4.6
優良
398件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Raymour & Flanigan - Garden City からの回答
Hi Nancy,
Thank you for your fantastic review! We're delighted to know you had a great experience with our salesperson. Exceptional service is our priority, and your feedback means a lot. If you need anything else, feel free to reach out. We look forward to seeing you again at Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Salesman was knowledgable & let me…
Salesman was knowledgable & let me shop!!!
Most stores attack when you enter ruins experience.
He gave us time to look around & then 1, 2, 3 it was done!!!
2025年6月23日
Raymour & Flanigan - Garden City からの回答
Hello KMR,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our salesman and appreciated the opportunity to shop at your own pace. It's important to us that our customers feel comfortable and supported during their visit, and we're glad to know that our approach made your experience enjoyable.
If there's anything else we can do to enhance your shopping experience or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Manager Anthony Alvarez
I just want to thank the manager Anthony Alvarez in garden city location for his kindness thoughtfulness and consideration towards my situation. I purchased a rocking chair for my newborn that gave me a issue and Anthony was willing to help me with another rocking chair and making it a very simple process for me to trade and have it delivered in three days. Anthony was very professional and very understanding, he didn’t ask questions but gave me answers to all mine.He even gave me information on which chair would be more beneficial for my newborn. I thank him for what he has done today for me and my kids.
2025年6月21日
自発的なレビュー
Raymour & Flanigan - Garden City からの回答
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Anthony was able to make your visit seamless. Providing exceptional service is our top priority, and it's wonderful to know that Anthony delivered on that promise.
Best regards,
Raymour & Flanigan Customer Service Team
TERRIBLE SERVICE
It took over a month to place my order. I had a hard time getting anyone to return my call so I could finalize my order. One item was voided and it took weeks for anyone to figure out why and then rectify the issue. Then I received a text with a delivery date for another item so I took off from work. The item was never delivered so when I called the showroom to inquire as to why, I was told it was cancelled the day prior due to damage, yet no one called me to let me know, so I wasted a day off from work for no reason. Now it’s taking me over a week to try to get someone to reschedule delivery for me. The service and communication is awful and I will NEVER use this company again.
2025年6月4日
Raymour & Flanigan - Garden City からの回答
Hello Tara,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you encountered with your order and the lack of communication you experienced. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you.
Your feedback is invaluable, and we are committed to addressing these issues to improve our processes. I would like to ensure that your concerns are fully resolved. Please feel free to reach out to our service team directly at rfcare@raymourflanigan.com, and we will do our best to assist you promptly.
Thank you for bringing this to our attention, and I hope we can make things right.
Best,
The Raymour & Flanigan Team
Good salesman explain Good specially…
Good salesman explain Good specially extend warranty no rush satisfied us
2025年6月2日
Raymour & Flanigan - Garden City からの回答
Hello Syeda Alia Hameed,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our salesman and that you found the explanation of our extended warranty helpful. Our team strives to provide a no-rush, satisfying shopping experience, and it's great to know we met your expectations. We truly appreciate your feedback and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
BUYER BEWARE!!!!
BUYER BEWARE!!!!! I purchased a table set and a couch set. The couch set was delivered a couple of hours ago. While in the store I was unsure of the exact seating pieces I needed. The sales associate informed me- I could return extra seating pieces if needed. He also stated I could not give the pieces to the delivery men for refund/exchange- I would have to contact the store directly. Before signing for the furniture I informed the delivery men there was an extra seat I didn’t need and they informed me I had 3 days to return. I called the store a few hours after delivery and the customer service rep ANNIE rudely said to me “ u already signed for it no returns/exchanges” . She then transferred me to the show room manager LES FALCHOOK who stated in a VERY UNPROFESSIONAL AND CONDESCENDING TONE THAT I COULD NOT “return or exchange anything once it’s delivered because it is considered used furniture “. She did nothing to offer a solution nor to make me feel like a valued customer . She attempted to rush me off the phone saying she would call me back tomorrow without offering a solution or time frame for the expected phone call. I WILL NEVER PURCHASE FROM THIS STORE AGAIN. I am awaiting a call back to rectify the issue caused by raymour & flanigan staff! I was told by LES FALCHOOK I should receive a callback by 1pm eastern time tomorrow. If this situation is not properly resolved I will be going on ALL MY SOCIAL MEDIA PLATFORMS TO WARN PEOPLE OF RAYMOUR AND FLANIGAN DISINGENUOUS PRACTICES!!!!!!
2025年5月22日
自発的なレビュー
Raymour & Flanigan - Garden City からの回答
Dear Luc,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your purchase and delivery. It is our goal to ensure every customer feels valued and receives the highest level of service, and it is clear we fell short in your case.
We are sorry to hear about the miscommunication regarding our return policy and the interaction you had with our team members. Your feedback is important to us, and we are committed to addressing these concerns.
Please email our team at RFcare@raymourflanigan.com with your account information and we would be more than happy to look into this and connect with you!
Thank you for bringing this to our attention, and we hope to restore your confidence in Raymour & Flanigan.
Sincerely,
Raymour & Flanigan Furniture and Mattress Store
We had such a great experience on…
We had such a great experience on Sunday getting our nursery furniture. From the moment we walked in we were welcomed. It was such an easy experience ordering our furniture.
2025年5月19日
Raymour & Flanigan - Garden City からの回答
Dear Stacy Ward,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your visit to our store on Sunday was enjoyable and that you felt welcomed from the moment you walked in. It's fantastic to know that ordering your nursery furniture was an easy process.
We strive to provide our customers with the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Our salesperson Jason seemed to care a lot.
Our salesperson Jason seemed to care a lot during our two visits to the store, the last one of which we purchased a beautiful couch. Jason answered every question with patience as well as volunteering suggestions that proved to be helpful. R & F has been and will continue to be our go-to store for quality furnishings.
2025年5月13日
Raymour & Flanigan - Garden City からの回答
Dear Rosalie Rafter,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Jason provided you with exceptional service during your visits to our store. It's great to know that his patience and helpful suggestions made your shopping experience enjoyable and successful.
We are delighted that you found the perfect couch and that Raymour & Flanigan continues to be your go-to store for quality furnishings. Your kind words and 5-star rating mean a lot to us, and we look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Knowledgeable sales help.
2025年5月17日
Raymour & Flanigan - Garden City からの回答
Hello Frank,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our knowledgeable sales team. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
excellent service
2025年5月10日
Raymour & Flanigan - Garden City からの回答
Hello Steven,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience with our service. Providing top-notch service is something we strive for every day, and it's wonderful to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Comfy & cozy
I bought a sofa in the fall which I love & I just ordered fabric so I can have window treatments made.
The staff is always responsive & helpful.
Thank you!
2025年5月4日
Raymour & Flanigan - Garden City からの回答
Hello,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you love your sofa and that you had such a positive experience with our team. It's great to know that our staff's responsiveness and helpfulness made a difference for you.
We're also excited to hear about your plans for new window treatments. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Raymour & Flanigan. We look forward to serving you again soon!
Best,
The Raymour & Flanigan Team
Nick is a pleasure to work with
Nick is a pleasure to work with! Knowledgeable, genuine and professional
2025年4月27日
Raymour & Flanigan - Garden City からの回答
Hello Edward,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Nick was able to provide you with knowledgeable, genuine, and professional service. It's always our goal to ensure our customers have a pleasant and satisfying experience, and your feedback lets us know we're on the right track. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Ariel was a pleasure to deal with
Ariel was a pleasure to deal with. He made changing my online order a pleasant, stress free experience. Thank you!
2025年4月27日
Raymour & Flanigan - Garden City からの回答
Hello Donna P.,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ariel was able to assist you in such a positive way. It's wonderful to know that he made the process of changing your online order pleasant and stress-free. We strive to provide excellent service, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Garden City からの回答
Hello Kevin Kenny,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a very good experience at Raymour & Flanigan. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales representative Erick Hall…
Sales representative Erick Hall assisted us in buying a bedroom set, a mattress and a small circular table and chairs set. He knows the store’s products well and is full of helpful tips and interior design suggestions.
All of this at a nice discounted prices to boot. Thanks Erick!
Everyone at Raymour and Flanagan is friendly and pleasant without any heavy sales pressure tactics. This makes for a comfortable shopping experience and long term customer retention.
2025年4月20日
Raymour & Flanigan - Garden City からの回答
Dear Alejandro,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Erick was able to assist you effectively in selecting your bedroom set, mattress, and dining set. It's great to know that his knowledge and design suggestions made a positive impact on your shopping experience.
We strive to create a welcoming and pressure-free environment for our customers, and your feedback assures us that we are on the right track. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing exceptional service.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Garden City からの回答
Hello Valued Customer,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our customer service and pricing to your satisfaction and that you were able to get exactly what you needed. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best service possible. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
The worst customer service I have ever…
The worst customer service I have ever experienced. They had to come to fix the out door firepit and we weren’t home. JASON told us we had 9 minutes to get home or they were leaving. WOW. I spoke to the supervisor Claire who had nothing to say about the rudeness of JASON but I’ll see what happened.
TERRIBLE WAY TO SPEAK TO CUSTOMERS
2025年4月18日
自発的なレビュー
Raymour & Flanigan - Garden City からの回答
Dear Jo Tisi,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent service appointment. It is our goal to provide exceptional customer service, and it is clear we fell short in this instance.
We are sorry to hear about the way you were treated and the lack of support you received. Please know that your feedback is important to us, and we are addressing this internally to ensure such situations are handled more appropriately in the future.
If you have any further concerns or if there is anything we can do to assist you, please email us directly at rfcare@raymourflanigan.com. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Sincerely,
The Raymour & Flanigan Team
The staff was extremely helpful great…
The staff was extremely helpful great customer service.
2025年4月11日
Raymour & Flanigan - Garden City からの回答
Dear Arthur,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff provided you with excellent customer service and that you found them extremely helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible.
We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Don’t like the prices they charge
Garden city charge unbelievable prices
They mail 15%off coupons; I can’t use that; They are Playing around with the prices. Don’t like the way they treat; Not happy at all to buy this time; not coming back to buy anything.
2025年4月5日
Raymour & Flanigan - Garden City からの回答
Hello Mian,
Thank you so much for taking the time to share your feedback with us! We're truly sorry to hear that your experience with our pricing and promotions didn't quite meet your expectations. At Raymour & Flanigan, we always aim to provide competitive prices and valuable promotions for our wonderful customers, and we regret that we missed the mark this time.
Your feedback means a lot to us, and we’ll definitely use it to enhance our services and offerings. If you have any more concerns or would like to chat about this further, please don’t hesitate to reach out to our friendly customer service team. We're here to help and would love the chance to assist you better in the future!
Thanks again for your valuable feedback!
Warm regards,
The Raymour & Flanigan Team
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