My wife and I initially went to the Lake Grove store to look for a new couch. We were helped by Samantha whom was very friendly and informative and guided us to the exact couch we were looking for. We... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Joe Giordano was great! He greeted us at the door and showed us the mattress we wanted to see. He was very knowledgeable and friendly. He answered all our questions and explained all the details. He... もっと見る
Samar Chrayde-Perez, the consultant that worked with me was wonderful. She took her time, explained everything thoroughly and made suggestions regarding my purchases. I was looking to buy a loveseat... もっと見る
No one checked or asked me if all the information on my receipt was up to date. I had to go back to the same store the following day and make sure they gave me an updated receipt with the correct emai... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
3147 Middle Country Road, 11755, Lake Grove, NY, 米国
- 6312857530
4.6
優良
269件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Raymour & Flanigan store is worth the price
My experience in the outlet was not good 1 of 2 salesmen was extremely rude and impatient. That prompted me to go to the main store, where I was serviced by a wonderful salesman who assisted me with the purchase with of my bedroom set. He was patient, kind and informative. He made up for the salesmen in the outlet who were very unprofessional.His name was Dayo Olawusi, what an asset to Raymour & Flanigan. A true professional person!
2025年4月18日
Raymour & Flanigan - Lake Grove からの回答
Dear Yolanda,
Thank you for taking the time to share your experience with us. We sincerely apologize for the behavior you encountered at our outlet and appreciate your patience in giving us another chance at our main store. We're thrilled to hear that Dayo provided you with the exceptional service you deserve. Your kind words about his professionalism and assistance mean a lot to us, and we will be sure to pass along your compliments to him.
Thank you for choosing Raymour & Flanigan for your bedroom set purchase. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
Joe Giordano was very knowledgeable he …
Joe Giordano was very knowledgeable he took the time with to find the right bed and the financing for me .
2025年4月10日
Raymour & Flanigan - Lake Grove からの回答
Hello Rosslyn,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Joe Giordano was able to assist you in finding the perfect bed and financing option. Providing knowledgeable and personalized service is something we strive for, and it's great to know Joe delivered that experience for you.
We truly appreciate your 5-star rating and your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Lake Grove からの回答
Hello Louis,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with Kevin. Our team strives to provide excellent service, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Criminal Warranty Practices & Complicant Staff
In Nov 2021 I purchased $17k worth of furniture from this store to furnished a new home. Purchased 1 bedroom set, 1 sectional & 2 daybed, yes that is it & it was that much. I purchased the 5 year warranty with the furniture just in case & it put in a claim for 2 of the recliners on my sectional in 3/2025
On 3/29/25 a service tech came assessed 1 chair should be replaced as the seat was caving in, and the arm was coming away from the chair BUT that R&F rarely approves bc the chair isn't basically destroyed. Hello had it been, that would be user abuse & they still wouldn't approve bc it's in the warranty. Today 3/31/25 a service rep called with an update & stated there is NO DAMAGE & what is present in 'normal wear & tear.' How on earth is a caving seat, springs that pop, creak & make noice anytime the chair is used and arm coming away from the frame (can feel the bolts on the side of the cushion) NORMAL?!! DO NOT BUY FROM THEM FIND ANOTHER STORE!!!
2025年3月29日
自発的なレビュー
Raymour & Flanigan - Lake Grove からの回答
Dear Lisa,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you've had with your furniture purchase and the subsequent service issues. We understand how frustrating it must be to encounter these problems, especially after investing in a warranty for peace of mind.
Please allow us the opportunity to make this right. We would like to investigate this matter further and work towards a resolution that meets your expectations. Please contact our customer care team at rfcare@raymourflanigan.com. We will be more than willing to assist you and find a satisfactory solution.
Thank you for bringing this to our attention, and we hope to regain your trust in Raymour & Flanigan.
Sincerely,
The Raymour & Flanigan Team
Very experienced
Very experienced , Informative and NON PUSHY sales associate.
Smooth purchase from start to finish!!
2025年3月30日
Raymour & Flanigan - Lake Grove からの回答
Hello Kevin,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a smooth purchase and that our sales associate was able to provide you with informative and non-pushy service. We strive to ensure that every customer feels comfortable and well-informed throughout their shopping journey, and it's wonderful to know we achieved that with you.
Your feedback is incredibly valuable to us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Lake Grove からの回答
Hello Gene Matthews,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great experience at Raymour & Flanigan. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Wonderful helpful sales person Dayo!
2025年3月25日
Raymour & Flanigan - Lake Grove からの回答
Hello Maureen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Dayo provided you with wonderful and helpful service during your visit. It's always our goal to ensure our customers have a positive and memorable experience, and we're delighted that Dayo was able to assist you so well.
Your feedback is greatly appreciated and will be shared with Dayo and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Very nice sales person and helpful
2025年3月20日
Raymour & Flanigan - Lake Grove からの回答
Hello James,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our sales person to be very nice and helpful. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and your feedback is greatly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Lake Grove からの回答
Hello Monika,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience with Eddy. Our team strives to provide the best service possible, and it's wonderful to know that Eddy made such a great impression. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Lake Grove からの回答
Hello Virginia Emily Mastando,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience with our sales representatives. At Raymour & Flanigan, we strive to provide friendly, patient, and honest service to all our customers, and it's great to know that we met your expectations.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Patti was extremely helpful and was…
Patti was extremely helpful and was easy to work with-
2025年2月15日
Raymour & Flanigan - Lake Grove からの回答
Hello Judith,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Patti was extremely helpful and easy to work with during your visit. Providing excellent customer service is a top priority for us, and it's wonderful to know that Patti made your experience a positive one.
Good products, excellent service
Sales associate Cathy Malone was excellent. She went to great lengths to figure out exactly what it was that we liked and match us with just the right product. There was no high pressure, only a responsiveness to our needs.
2025年2月10日
Raymour & Flanigan - Lake Grove からの回答
Dear Barbara,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Cathy Malone. Our team strives to provide attentive and personalized service, and it's great to know Cathy was able to assist you in finding the perfect product without any pressure. Your satisfaction is our top priority, and your kind words are truly appreciated.
We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Terrible experience
I have been hesitant to write this review, but I want other people to know what can happen. We went into the store in December to buy a new mattress and bedroom set: an Avocado King mattress and the Meade bedroom set. Our sales associate, Joe G, was very helpful in getting us set up even though our sleigh bedframe wasn't going to be coming in for about a month. He sold us an adjustable base and said that it would be fine to just put that on the platform bed once we received it. The bed frame came last week and almost immediately after the delivery team left, my husband and I realized that the support legs underneath the bed frame were crooked and not making contact with the floor. I guess we should have crawled under the bed to check, but have never purchased anything from Raymour and Flanigan and didn't realize that something like this could happen. We called and Joe recommended a technician come out. A technician came out on 1/31/2025 and said that the adjustable base was too heavy for the bed frame. So we called Joe and he basically said, we don't do returns. So now we have been sold an adjustable base that is too heavy for the bedframe. We have the adjustable base leaning up against the wall in our bedroom because apparently Raymour and Flanigan doesn't do returns regardless if what you were sold isn't correct. We spent 5k for our new bedroom set, and are just really bummed that it wasn't what we were sold. I wouldn't recommend buying anything that you can't see in the store from Raymour and Flanigan. I will not shop at Raymour and Flanigan in the future and wouldn't recommend anyone else do so.
2024年12月31日
自発的なレビュー
Customer service at lake grove showroom…
Customer service at lake grove showroom went above and beyond for me. I would like say and extra thanx to Hannah Erica and Sergio and Joe. Wonderful customer service doesn't get any better 5 stars all the way. Thank u all. Sue miranda
2025年2月5日
自発的なレビュー
Good products and very good service
2025年2月1日
Salesperson Samantha was very patient…
Salesperson Samantha was very patient didn’t rush me. She had to repeat something had no problem in doing so. She wasn’t on top of me when I first came in, but she let me know she was there when I needed her for any questions and she was very young.
2024年12月31日
Raymour & Flanigan - Lake Grove からの回答
Dear Linda Kamycki,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Samantha provided you with such attentive and patient service during your visit. It's wonderful to know that she made you feel comfortable and was available to assist you without being intrusive.
We greatly appreciate your kind words and your perfect rating. Your feedback is incredibly valuable to us and helps us continue to provide exceptional service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again soon!
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Flabbergasted
Walked in with my wife and i was blown away by the beauty of every furniture and bed plus the beauty of the store is amazing. Great customer service. I couldn’t resist the bed so i got one lol
2025年1月15日
Raymour & Flanigan - Lake Grove からの回答
Hello Ifeanyi Donatus,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your wife enjoyed the beauty of our furniture and store. It's fantastic to know that our customer service made a positive impression on you. We're delighted that you found a bed you couldn't resist!
We hope it brings you comfort and joy for many years to come. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Manager Pedro was very helpful.
2025年1月4日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。