While Maria Garcia was wonderful, I didn't appreciate a call stating that there was going to be a problem with delivery because I live in a 4th floor walk up. Your a furniture company if you don't exp... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience was great. I had been to four other furniture stores, but no one had what I wanted. When I explained to the salesman about my small apartment, he showed me a loveseat with a bed inside a... もっと見る
企業が回答しました
My mattress looks like some kind of Skislope all of a sudden, and they took my claim. Seriously, followed up, asking for pictures the next day, and granted my claim for a replacement the day after tha... もっと見る
The Manager that worked with me, Mr. Joshua Cosme, took his time showing me several pieces to pick from. The selection available was good and I ended up with a great piece of furniture. Haven’t rece... もっと見る
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
24 Union Square E, 10003, New York, NY, 米国
- 9173862951
4.4
優良
83件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 0％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service from Daniel
Excellent customer service from Daniel. Thank you for all your help!
2024年9月2日
Raymour & Flanigan - Union Square からの回答
Hi Cindy,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Daniel provided you with excellent customer service. We will be sure to pass along your compliments to him. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
The representative was very nice
The representative was very nice
Very attentive and patiently show us the soda choices
2024年8月19日
Raymour & Flanigan - Union Square からの回答
Dear Elizabeth,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our representative was able to assist you attentively and patiently. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. We hope you enjoy your new sofa and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Union Square からの回答
Dear RSSS Law,
Thank you so much for your wonderful review! We're thrilled to hear that you found our selection extensive and the ordering process quick and easy. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Terrible delivery and customer service!
Terrible customer service!! Paid for white glove delivery of rug and it came with holes and rips all throughout the packaging exposing the rug (so who knows what it touched before arriving)! The people delivering essentially dumped it just inside my front door and rushed me into signing the acceptance of delivery so I didn’t even have time to inspect it before they left. After realizing the issues and calling the showroom, they basically told us that we’d have to bring it to the showroom for them to inspect it for anything to be done, negating the whole point of white glove delivery!
2024年7月14日
自発的なレビュー
Raymour & Flanigan - Union Square からの回答
Dear Jess,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your recent delivery and the condition of your rug. This is certainly not the level of service we strive to provide, especially with our white glove delivery option.
We understand how frustrating it must have been to receive your rug in such a state and to feel rushed during the delivery process. Your feedback is invaluable, and we will be addressing this with our delivery team to ensure that such incidents do not occur in the future.
Please know that we take your concerns seriously and are committed to improving our services. We hope to have the opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
Very nice in person shopping experience
Visited the Union Sq show room and Chuncy Moore was very helpful. We enjoyed window shopping there but were unable to return in person. We will shop there again in the future.
2024年6月27日
Raymour & Flanigan - Union Square からの回答
Hello Robert Doherty Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Raymour & Flanigan - Union Square からの回答
Hello Ashley M! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Friendly, Not Pushy Salespeople
Dan Byrne was extremely nice and let us make the decisions ourselves. He answered all of our questions and showed us exactly what we wanted.
2024年5月25日
Raymour & Flanigan - Union Square からの回答
Hello Nonna Furman! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Raymour & Flanigan - Union Square からの回答
Thank you so much for your review, Jill! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Raymour & Flanigan - Union Square からの回答
Thank you so much, Allan, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
It was easy
It was easy, /everything went extremely smooth. My Salesman was very easy to work with and I look forward in receiving my new sofa.
The only thing I would change is giving the pillows some color, they are boring,
2024年4月7日
Raymour & Flanigan - Union Square からの回答
Hello Trudy Fiterstein! Thank you for your feedback. Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Knowledgeable and considerate…
The person who helped me was very knowledgeable and considerate. I will go back in the future.
2024年3月19日
Raymour & Flanigan - Union Square からの回答
Hello Vicenca Rechsteiner! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Salespeople were very helpful
Salespeople were very helpful, delivery guys were great at getting furniture through narrow hallway and the furniture I bought is attractive and sturdy.
2023年12月11日
自発的なレビュー
Raymour & Flanigan - Union Square からの回答
Hello Susan Chalfin! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
I had a very nice sales lady who…
I had a very nice sales lady who explained everything and showed me around.
2024年3月3日
Raymour & Flanigan - Union Square からの回答
Thank you so much for your review, Jennifer! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Chuncy Moore was excellent
Chuncy Moore was excellent, answered all our concerns and understood what we needed, a great experience!
2024年2月8日
Great service and knowledgeable rep
2024年2月6日
Raymour & Flanigan - Union Square からの回答
Hello David Bondi! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Great sales consultant
Kojo Walker, who is the sales consultant whom I worked with, was very knowledgeable about the products and had a really nice approach to the customer. Made the shopping experience a pleasure.
2024年2月1日
Raymour & Flanigan - Union Square からの回答
Thank you so much for your review! It's great to hear that your sales associate, Kojo, did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Raymour & Flanigan - Union Square からの回答
Hello Vanessa Casas! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
The associate who showed us around and…
The associate who showed us around and talking prices was very nice and professional.
2023年9月3日
Raymour & Flanigan - Union Square からの回答
Thank you for your review, Alfredo. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
Raymour & Flanigan - Union Square からの回答
HI O.Max! Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture! Thank you!
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